Login
Start Free Trial Are you a business? Click Here

Crosbys Reviews

4.2 Rating 2,713 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Anonymous
Anonymous  // 01/01/2019
Brilliant website with large clear images of products. Really fast to send out and everything that shows ‘in stock’ on website is! Excellent e.mail follow up with tracking info etc.
Helpful Report
Posted 5 years ago
After waiting a week for the order to arrive I was really disappointed with the quality. I have purchased hammered copper drinking vessels from a different company on amazon and the difference in quality is there to see.
Helpful Report
Posted 5 years ago
Shocking service. Delivery came a case short back in January and we STILL haven't had that yet (which we paid for). Also some of the glasses were smashed and, surprise surprise, these haven't been replaced either. Never again, AVOID AT ALL COSTS!
Helpful Report
Posted 5 years ago
Lovely set purchaser very happy
Helpful Report
Posted 5 years ago
Absolutely love my Porcélite Seasons purchases, first saw this collection in our local restaurant, loved them, googled and found them, going to start my own collection of both colours, stone and wheat, very classy
Helpful Report
Posted 5 years ago
Customer service is their priority. If something is going to be a little later than expected they give you options. Products always arrive quickly and good quality.
Helpful Report
Posted 5 years ago
I have placed an order on the 9th of August for two chef aprons. It is the 28th of August today and I still haven't received my order. Even after contacting Crosbys on the 18th of August about this. I'm dissapointed that it took so lo g to process the order and that I still have not received my order. Nobody even bothered to co tact me or inform me of the delay. I understand there may be some delays during to the current situation however this is really unacceptable for the length of time it has taken. I had to cancel my order in the end not even a Ln apology
Helpful Report
Posted 5 years ago
Great selection of products and quick delivery, all in one piece!
Helpful Report
Posted 5 years ago
Excellent service and great value. Cutlery arrived very quickly, much sooner than expected. Many thanks.
Helpful Report
Posted 5 years ago
Fabulous quality glasses and very fast delivery. Would highly recommend.
Helpful Report
Posted 5 years ago
Not received an order that we believed to be in stock when we purchased it. Why take a customers money when it can’t be shipped and you are not advised of this at checkout. Very frustrating
Helpful Report
Posted 5 years ago
I always think a company can only be reviewed on its customer service. 1 of the glasses in the delivery was broken, so I contacted Crosbys and they sent me a replacement out on next day delivery. So yes Crosbys are an excellent company to deal with.
Helpful Report
Posted 5 years ago
Great quality glassware & prompt delivery service
Helpful Report
Posted 5 years ago
Wow what can I say. Beautiful!!
Helpful Report
Posted 5 years ago
So happy to have been able to add to my set of glassware I'd originally bought while living in Thailand. Super fast dispatch time, really happy with the quality and efficiency. Highly recommend.
Helpful Report
Posted 5 years ago
Great products at very competitive prices
Helpful Report
Posted 5 years ago
Excellent product and excellent value
Helpful Report
Posted 5 years ago
All good thanks
Helpful Report
Posted 5 years ago
speedy delivery well packed beautiful wine glasses a pleasure to drink from delighted with my purchase and your excellent service thank you
Helpful Report
Posted 5 years ago
Awful service to date. Original order placed on 11.08 at night and amended the following morning to include additional items. Was advised my original order had to be cancelled and reordered? Not sure why but still awaiting original refund after now taking money twice! No emails or notifications received to date. Was even advised last Friday to take a photo of my bank balance to prove I have had no refund?? Unbelievable. Not happy and won’t be recommending or using again. Still awaiting my revised order and original refund.
Helpful Report
Posted 5 years ago
Crosbys is rated 4.2 based on 2,713 reviews