Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good thanks”

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Posted 4 years ago

“speedy delivery well packed beautiful wine glasses a pleasure to drink from delighted with my purchase and your excellent service thank you”

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Posted 4 years ago

“Awful service to date. Original order placed on 11.08 at night and amended the following morning to include additional items. Was advised my original order had to be cancelled and reordered? Not sure why but still awaiting original refund after now taking money twice! No emails or notifications received to date. Was even advised last Friday to take a photo of my bank balance to prove I have had no refund?? Unbelievable. Not happy and won’t be recommending or using again. Still awaiting my revised order and original refund.”

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Posted 4 years ago

“Speedy shipping, comparable pricing and very good customer account service. I shall be using for my bar from now on.”

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Posted 4 years ago

“Good prices”

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Posted 4 years ago

“excellent service and amazing product at a fabulous price. will definitely be ordering from them again.”

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Posted 4 years ago

“Ordered glassware and was absolutely not disappointed! Amazing quality to match the great pricing! Can’t wait to order again!”

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Posted 4 years ago

“I ordered a month ago but have had to cancel it. when I got in contact asking where my item was after 2 weeks (said 5 days) they told me it was out of stock and would be in till the 11th and they would send it next day delivery, they should have told me it was out of stock so I could have orded something new for when I needed it by. Then the 11th went and had to call up a few days after, they told me it now would be in stock till December! 5 months after I need it! I know the pandemic has messed things up getting made and delivered but they should have told me, I had to chase them twice. Very disappointed in this company.”

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Posted 4 years ago

“Very pleased with my purchase and the price. I have not given 5 stars because I think the descriptions of the items I purchased could have been a little better and Crosbys could use the same descriptions as the manufacture. Minor point but it would have helped with selecting the right item. The delivery company sent me a text for delivery on the same day the item arrived, luckily I was in. Overall, really happy with the service and will definitely recommend Crosbys and use them again.”

Helpful Report

Posted 4 years ago

“I got this request to give you a review and I really couldn’t check of this company. I place my order a month ago, I have called and chased but no one calls you back. Appalling company”

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Posted 4 years ago

“Beautiful glasses but very slow delivery time. I had to remind them twice about my order before it arrived. Not usually like this so maybe it’s because of all the new measures in place.”

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Posted 4 years ago

“Good service, good product but overpriced”

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Posted 4 years ago

“Great glasses, beautiful design and quality”

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Posted 4 years ago

“Fantastic service and beautiful copper cups!! Can’t wait to entertain friends and have drinks in the garden!!”

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Posted 4 years ago

“I spotted some lovely crockery at a local pub restaurant and sourced it online from Crosbys. My Porcelite Seasons Storm plates, bowls and mugs are beautiful and will really set off my new kitchen. Lovely quality and good value for money. Sturdy to according to the owners of my local pub restaurant! Only disappointment was with the delivery... the driver delivered to the house across the lane from me.. despite no cars in the drive while my car was in my drive. The driver just left the two boxes in plain sight on my neighbours drive. Basically no effort was made to deliver to the correct address.”

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Posted 4 years ago

“First time I've used Crosbys was very impressed”

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Posted 4 years ago

“Products as described and well packaged.”

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Posted 4 years ago

“I ordered my stuff takes 1 month to receive”

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Posted 4 years ago

“Quality of crockery is superb and I could not believe how well they were packed and how quickly they were delivered. So much so I went straight back onto site and ordered more!”

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Posted 4 years ago

“Still waiting for part of the order but good service and value.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,696 reviews