Crosbys Reviews

4.2 Rating 2,715 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality of glassware. I will be back to buy more glasses.”

Helpful Report

Posted 5 years ago

“Misleading product, was not China as described, but more like stone. Faulty, with black lines & cracks. Customer service also dismal, no help and asking me to send the product back when it was received damaged. After a bit of arguing, promised to collect, but never showed up on the confirmed date. Never had such a bad experience with Crosby before.”

Helpful Report

Posted 5 years ago

“Brilliant website with large clear images of products. Really fast to send out and everything that shows ‘in stock’ on website is! Excellent e.mail follow up with tracking info etc.”

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Posted 5 years ago

“After waiting a week for the order to arrive I was really disappointed with the quality. I have purchased hammered copper drinking vessels from a different company on amazon and the difference in quality is there to see.”

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Posted 5 years ago

“Shocking service. Delivery came a case short back in January and we STILL haven't had that yet (which we paid for). Also some of the glasses were smashed and, surprise surprise, these haven't been replaced either. Never again, AVOID AT ALL COSTS!”

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Posted 5 years ago

“Lovely set purchaser very happy”

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Posted 5 years ago

“Absolutely love my Porcélite Seasons purchases, first saw this collection in our local restaurant, loved them, googled and found them, going to start my own collection of both colours, stone and wheat, very classy”

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Posted 5 years ago

“Customer service is their priority. If something is going to be a little later than expected they give you options. Products always arrive quickly and good quality.”

Helpful Report

Posted 5 years ago

“I have placed an order on the 9th of August for two chef aprons. It is the 28th of August today and I still haven't received my order. Even after contacting Crosbys on the 18th of August about this. I'm dissapointed that it took so lo g to process the order and that I still have not received my order. Nobody even bothered to co tact me or inform me of the delay. I understand there may be some delays during to the current situation however this is really unacceptable for the length of time it has taken. I had to cancel my order in the end not even a Ln apology”

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Posted 5 years ago

“Great selection of products and quick delivery, all in one piece!”

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Posted 5 years ago

“Excellent service and great value. Cutlery arrived very quickly, much sooner than expected. Many thanks.”

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Posted 5 years ago

“Fabulous quality glasses and very fast delivery. Would highly recommend.”

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Posted 5 years ago

“Not received an order that we believed to be in stock when we purchased it. Why take a customers money when it can’t be shipped and you are not advised of this at checkout. Very frustrating”

Helpful Report

Posted 5 years ago

“I always think a company can only be reviewed on its customer service. 1 of the glasses in the delivery was broken, so I contacted Crosbys and they sent me a replacement out on next day delivery. So yes Crosbys are an excellent company to deal with.”

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Posted 5 years ago

“Great quality glassware & prompt delivery service”

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Posted 5 years ago

“Wow what can I say. Beautiful!!”

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Posted 5 years ago

“So happy to have been able to add to my set of glassware I'd originally bought while living in Thailand. Super fast dispatch time, really happy with the quality and efficiency. Highly recommend.”

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Posted 5 years ago

“Great products at very competitive prices”

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Posted 5 years ago

“Excellent product and excellent value”

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Posted 5 years ago

“All good thanks”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,715 reviews