Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Oenologue expert glasses. Fantastic product, probably best glasses I have ever bought. Even makes plonky wine taste good. One star off as delivery was delayed, most likely due to Covid 19.”

Helpful Report

Posted 4 years ago

“easy ordering and quick delivery. I am very pleased with the glasses, they meet my expectations and would certainly recommend.”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Top quality crockery at very reasonable prices. Delivered promptly, thank you.”

Helpful Report

Posted 4 years ago

“Fast efficient service and great quality glassware, thank you Crosbys.”

Helpful Report

Posted 4 years ago

“Easy website to navigate and order, I was slightly worried about delivery timescale as there was a Covid delivery delay warning, but no problem arrived very quickly and well packed. Great service and will be placing another order very soon.”

Helpful Report

Posted 4 years ago

“Very disappointed with Crosbys, I ordered steak knives and plates it was only after paying for the order that I received a notification stating the knives could not be delivered to a private address, on contacting Crosbys I was told it was illegal to deliver any type of knife to a private address, I asked why this wasn’t made clear at point of order and was told they would pass this on to their IT Dept. The website indicates plates were available to despatch within 48 hours yet my order placed 2/9/20 was not despatched until 8/9/20 Would not recommend this company.”

Helpful Report

Posted 4 years ago

“5 of 12 of my glasses came broken and no one is responding to my emails.”

Helpful Report

Posted 4 years ago

“My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!”

Helpful Report

Posted 4 years ago

“Great service, a minor issue with the order but customer services soon had it sorted out.”

Helpful Report

Posted 4 years ago

“Products were great as was pricing but order process and delivery were quite slow (we are in the middle of a pandemic however!) but other companies have been able to deliver quickly. Due to the delivery delay I had to purchase some of the items elsewhere as I needed them.”

Helpful Report

Posted 4 years ago

“Great, fast service”

Helpful Report

Posted 4 years ago

“Good quality of glassware. I will be back to buy more glasses.”

Helpful Report

Posted 4 years ago

“Misleading product, was not China as described, but more like stone. Faulty, with black lines & cracks. Customer service also dismal, no help and asking me to send the product back when it was received damaged. After a bit of arguing, promised to collect, but never showed up on the confirmed date. Never had such a bad experience with Crosby before.”

Helpful Report

Posted 4 years ago

“Brilliant website with large clear images of products. Really fast to send out and everything that shows ‘in stock’ on website is! Excellent e.mail follow up with tracking info etc.”

Helpful Report

Posted 4 years ago

“After waiting a week for the order to arrive I was really disappointed with the quality. I have purchased hammered copper drinking vessels from a different company on amazon and the difference in quality is there to see.”

Helpful Report

Posted 4 years ago

“Shocking service. Delivery came a case short back in January and we STILL haven't had that yet (which we paid for). Also some of the glasses were smashed and, surprise surprise, these haven't been replaced either. Never again, AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“Lovely set purchaser very happy”

Helpful Report

Posted 4 years ago

“Absolutely love my Porcélite Seasons purchases, first saw this collection in our local restaurant, loved them, googled and found them, going to start my own collection of both colours, stone and wheat, very classy”

Helpful Report

Posted 4 years ago

“Customer service is their priority. If something is going to be a little later than expected they give you options. Products always arrive quickly and good quality.”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,687 reviews