Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Afraid that we had to chase Crosbys for our order as they "forgot" to send it but once that had been sorted goods were here within 2 days”

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Posted 4 years ago

“I finally received my order over 2 weeks late and after numerous phone calls promising delivery. Would not recommend if you need anything urgently.”

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Posted 4 years ago

“I waited three weeks for the order to be dispatched. I had to phone to ask why it was taken so long. One of the glasses is chipped upon arrival. I have emailed regarding this, and yet to have a response.”

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Posted 4 years ago

“Great quality, durable and light. Thanks”

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Posted 4 years ago

“Good solid glasses. quirky and interesting.”

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Posted 4 years ago

“Approachable on the phone, and large order arrived to Highlands in 3 days from ordering. All packed well and no issues.”

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Posted 4 years ago

“I was so pleased to find replacement forks for my cutlery set at Crosby’s. The website is easy to navigate and order from. The order arrived within a couple of weeks, which was no problem. Will order from them again!”

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Posted 4 years ago

“Delighted with my glasses and white ceramic glasses. Great value for money and would definitely purchase from Crosbys again.”

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Posted 4 years ago

“I placed my order on 3rd August; payment was taken and I received an Order Confirmation email. I heard nothing more. I chased the order on 22nd August and was told it would be dispatched shortly. I chased the order again on 3rd September, 7th September, and 10th September. On 14th September half of my order arrived, one item was damaged. As of 15th September I am still waiting for 2 items I paid for 6 weeks ago.”

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Posted 4 years ago

“Ordered the Oenologue expert glasses. Fantastic product, probably best glasses I have ever bought. Even makes plonky wine taste good. One star off as delivery was delayed, most likely due to Covid 19.”

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Posted 4 years ago

“easy ordering and quick delivery. I am very pleased with the glasses, they meet my expectations and would certainly recommend.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Top quality crockery at very reasonable prices. Delivered promptly, thank you.”

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Posted 4 years ago

“Fast efficient service and great quality glassware, thank you Crosbys.”

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Posted 4 years ago

“Easy website to navigate and order, I was slightly worried about delivery timescale as there was a Covid delivery delay warning, but no problem arrived very quickly and well packed. Great service and will be placing another order very soon.”

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Posted 4 years ago

“Very disappointed with Crosbys, I ordered steak knives and plates it was only after paying for the order that I received a notification stating the knives could not be delivered to a private address, on contacting Crosbys I was told it was illegal to deliver any type of knife to a private address, I asked why this wasn’t made clear at point of order and was told they would pass this on to their IT Dept. The website indicates plates were available to despatch within 48 hours yet my order placed 2/9/20 was not despatched until 8/9/20 Would not recommend this company.”

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Posted 4 years ago

“5 of 12 of my glasses came broken and no one is responding to my emails.”

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Posted 4 years ago

“My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!”

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Posted 4 years ago

“Great service, a minor issue with the order but customer services soon had it sorted out.”

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Posted 4 years ago

“Products were great as was pricing but order process and delivery were quite slow (we are in the middle of a pandemic however!) but other companies have been able to deliver quickly. Due to the delivery delay I had to purchase some of the items elsewhere as I needed them.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,696 reviews