Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received an order that we believed to be in stock when we purchased it. Why take a customers money when it can’t be shipped and you are not advised of this at checkout. Very frustrating”

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Posted 4 years ago

“I always think a company can only be reviewed on its customer service. 1 of the glasses in the delivery was broken, so I contacted Crosbys and they sent me a replacement out on next day delivery. So yes Crosbys are an excellent company to deal with.”

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Posted 4 years ago

“Great quality glassware & prompt delivery service”

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Posted 4 years ago

“Wow what can I say. Beautiful!!”

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Posted 4 years ago

“So happy to have been able to add to my set of glassware I'd originally bought while living in Thailand. Super fast dispatch time, really happy with the quality and efficiency. Highly recommend.”

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Posted 4 years ago

“Great products at very competitive prices”

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Posted 4 years ago

“Excellent product and excellent value”

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Posted 4 years ago

“All good thanks”

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Posted 4 years ago

“speedy delivery well packed beautiful wine glasses a pleasure to drink from delighted with my purchase and your excellent service thank you”

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Posted 4 years ago

“Awful service to date. Original order placed on 11.08 at night and amended the following morning to include additional items. Was advised my original order had to be cancelled and reordered? Not sure why but still awaiting original refund after now taking money twice! No emails or notifications received to date. Was even advised last Friday to take a photo of my bank balance to prove I have had no refund?? Unbelievable. Not happy and won’t be recommending or using again. Still awaiting my revised order and original refund.”

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Posted 4 years ago

“Speedy shipping, comparable pricing and very good customer account service. I shall be using for my bar from now on.”

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Posted 4 years ago

“Good prices”

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Posted 4 years ago

“excellent service and amazing product at a fabulous price. will definitely be ordering from them again.”

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Posted 4 years ago

“Ordered glassware and was absolutely not disappointed! Amazing quality to match the great pricing! Can’t wait to order again!”

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Posted 4 years ago

“I ordered a month ago but have had to cancel it. when I got in contact asking where my item was after 2 weeks (said 5 days) they told me it was out of stock and would be in till the 11th and they would send it next day delivery, they should have told me it was out of stock so I could have orded something new for when I needed it by. Then the 11th went and had to call up a few days after, they told me it now would be in stock till December! 5 months after I need it! I know the pandemic has messed things up getting made and delivered but they should have told me, I had to chase them twice. Very disappointed in this company.”

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Posted 4 years ago

“Very pleased with my purchase and the price. I have not given 5 stars because I think the descriptions of the items I purchased could have been a little better and Crosbys could use the same descriptions as the manufacture. Minor point but it would have helped with selecting the right item. The delivery company sent me a text for delivery on the same day the item arrived, luckily I was in. Overall, really happy with the service and will definitely recommend Crosbys and use them again.”

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Posted 4 years ago

“I got this request to give you a review and I really couldn’t check of this company. I place my order a month ago, I have called and chased but no one calls you back. Appalling company”

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Posted 4 years ago

“Beautiful glasses but very slow delivery time. I had to remind them twice about my order before it arrived. Not usually like this so maybe it’s because of all the new measures in place.”

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Posted 4 years ago

“Good service, good product but overpriced”

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Posted 4 years ago

“Great glasses, beautiful design and quality”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews