Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish. Extremely efficient.”

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Posted 4 years ago

“Great quality milk jugs”

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Posted 4 years ago

“The ice bucket is just the right size and great quality!”

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Posted 4 years ago

“First time using this company and I was very pleased with the whole transaction. I called to ask a question and spoke to a really friendly and helpful person. Delivery was super quick and glasses exactly what I needed. Thank you!”

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Posted 4 years ago

“After placing order and receiving confirmation, I heard nothing for a week. However a quick phone call and it was explained to me issues with pandemic in getting increased number of orders out as quickly as would normally happen. Goods subsequently arrived within 48 hours. Well packaged and best price I could find. Over all very happy and will certainly use again.”

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Posted 4 years ago

“Great product at a great price, delivery was a day late but most things are at present. Will use again.”

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Posted 4 years ago

“great valve for money I use these gloves all the time for gardening and doing dirty jobs around the house”

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Posted 4 years ago

“Excellent - really pleased - ordered on Thursday and was not expecting delivery for a week or so during COVID-19 but parcel arrived on the Saturday - very well packaged (wine glasses) - would thoroughly recommend”

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Posted 4 years ago

“Fab company, the service was first class.”

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Posted 4 years ago

“Excellent service and prompt delivery. Very pleased with the glasses”

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Posted 4 years ago

“Great selection and quick delivery of in stock items, second time ordering!”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

Helpful Report

Posted 4 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week, I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

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Posted 4 years ago

“Brilliant service and very well packaged.”

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Posted 4 years ago

“Great communication, really happy with my order, will definitely use again. Thank you!”

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Posted 4 years ago

“I missed some items on my order I keep writing to the customer service and no answer”

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Posted 4 years ago

“I was kept in contact throughout with clear information from Crosbys from placing my order to receiving it.”

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Posted 4 years ago

“my item has arrived damaged on 11/6/20 which I reported as advised same day however still not had a response”

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Posted 4 years ago

“The items I've received a great, but I had to chase my order a month after my money was taken as I had no updates. I've also only received 2/3 of my order so will have to chase them again. Not sure I will be making another order as the customer service had been disappointing.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews