Crosbys Reviews

4.2 Rating 2,606 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for "in stock" items more than a week ago. No email confirmation, nothing delivered and both my email enquiries have been ignored. When it comes to customer service Crosbys simply don't deliver (literally)!”

Helpful Report

Posted 4 years ago

“I would have rated the customer experience as poor if it wasn't for the excellent quality of goods received. I called twice to customer support chasing my order - the second time as the support handler did not call me back as promised. On both occasions he appeared un interested, lacking a personality and gave an impression as not being bothered. We waited ages for part of the delivery- the fact certain goods were out of stock at warehouse (despite when we ordered it said different) which wasn't a problem, the fact your staff didn't think it necessary to let us know by a simple email??”

Helpful Report

Posted 5 years ago

“Con merchants went into administration the day after i placed order for 6 rational tabs. Im 330 quid out of pocket and i see they are trading virtually straight away. BLOODY CROOKS”

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Posted 5 years ago

“I absolutely adore my Porcelite Seasons Stone plates, bowls, serving patters, cups and saucers. Classy and robust (dishwasher and oven proof) for an excellent price. Absolutely first class customer service, Rachel was lovely and helped organise a Saturday delivery. Recommend and would use again!”

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Posted 6 years ago

“Charged for goods that weren't in stock. 2 weeks to dispatch. The courier firm now can't find my order! They might be the cheapest, but not the best.”

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Posted 6 years ago

“Glasses arrived smashed to pieces. Called to discuss was told send me some pictures and we will arrange some replacements to be sent. No aknowledgement of my email and no replacements received! To top it off received an email today advising if I left a positive would get £5 off next order..?”

Helpful Report

Posted 6 years ago

“Product as anticipated but delivery was painfully slow - it took 4 days from the date of order to even acknowledge that the order had been received. Especially when I am less than 50 miles from Crosbys. Faster delivery for same brand available from Amazon and other online suppliers”

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Posted 3 weeks ago

“Excellent quality and value. Thank you”

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Posted 10 months ago

“I contacted Crosby's today after being let down by a website supplier affected by delivery issues. Crosby's aspires to provide 'an unrivalled service' and that has certainly been the case given our experience! After speaking with Anisha, she was able to locate the product that we required and reserved it ready for our immediate collection. So efficient, professional and friendly! We will surely recommend Crosby's to others for their brilliant five star customer service! Thank you so much.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Hope they go bust”

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Posted 4 years ago

“Joke of a company, they leave the phone off the hook and con you out of money”

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Posted 4 years ago

“Would give zero stars if I could! Placed order weeks ago - all email enquiries ignored - still nothing delivered - now Crosbys have the cheek to ask for a review! Disgraceful customer service - avoid.”

Helpful Report

Posted 4 years ago

“The glasses are exactly what I was after and delivery was fast. However the glasses are filthy and covered in dust, as is the box. These are a Christmas present for someone so I'm going to have to clean them all before I can wrap them.”

Helpful Report

Posted 5 years ago

“We still haven’t received our order”

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Posted 5 years ago

“Initial order arrived loosely packed and consequently one of the items was broken. On contacting customer service I was asked to provide proof of the damage which I did, I was then promised a replacement which failed to arrive. I was then told a replacement was in the post - this one failed to arrive also. I guess if your order arrives undamaged Crosbys is ok, if it doesn't then good luck with that.”

Helpful Report

Posted 5 years ago

“Bowls took over a month to come and wasn't what I expected waste of money”

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Posted 5 years ago

“Took a week to arrive, not a 'Fragile' sticker in sight, and half of the bowls were smashed to smithereens. Cannot recommend.”

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Posted 5 years ago

“I don’t know why I received email to ask for review because after 3 weeks of the day I purchased the product I still haven’t received anything. I’ve been emailing and calling and filling online forms but there’s no response to my email and the person in the phone kept asking me to wait, told me they’ll get back to me but never. I now start to wonder if this is a fake website and will never deliver the product to me. Don’t buy from them. I will leave my real name here just to let everyone know this is a serious complain. I do not feel happy about the experience at all.”

Helpful Report

Posted 5 years ago

“There was a considerable delay between placing and paying for the order, and the delivery took one month, which is not acceptable these days. The company did not make us aware of this delay and I had to enquire and was told it would be availAble the following week, but no explanation was given and in fact we had to wait a further 3 weeks. Delivery by DHL was very quick once they had received the goods.”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,606 reviews