My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!