Login
Start Free Trial Are you a business?? Click Here

Crosbys Reviews

4.2 Rating 2,665 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,665 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Anonymous
Anonymous  // 01/01/2019
Fabulous.Super quality product when it arrived to my front door.Well packed.Was able to add additional teaspoons to my Vilroy and Boch Oscar cutlery set.
Helpful Report
Posted 2 months ago
My only criticism is that the order took an age to be delivered and two enquiries about this were not answered, so I had given up hope of the order arriving.
Helpful Report
Posted 2 months ago
My order for spoons and forks was placed on the 2nd of August 2024. Unfortunately, I haven't received the order yet. Today is the 28th of September. I would not call this a success. Geoffrey. Order Reference: 70388 (WEB70388) Order Status: Payment Received
Helpful Report
Posted 2 months ago
Love my new Genware Rose tableware - have been looking at this for a while and managed to get it substantially reduced in the clearance.
Helpful Report
Posted 2 months ago
Easy ordering and prompt delivery! Lovely quality products.
Helpful Report
Posted 2 months ago
Ordered 2 high chairs, 1 arrived with no screws and bolts, reported it but no response
Helpful Report
Posted 2 months ago
The worst online shopping experience I have ever had. Poor customer service, poor refund service only resolved by contacting PayPal.
Helpful Report
Posted 2 months ago
I made several successful investments with this broker before losing 80% of my savings to the trading scam. It cost me so much money and pain to invest in a broker that was not even real. All thanks to, '' wikihelpdesks (At) gmail . C0m for helping me recover my money back from them
Helpful Report
Posted 2 months ago
The cutlery I ordered - 12 pieces only) arrived in a very badly torn box which could have held well over hundreds. They were strewn across the bottom of the box, the 2 inside boxes holding the 12 pieces (dinner knives) were very badly torn and obviously just thrown in the large box hence scattered across the bottom. To top it all only 11 table knives were in the box. I spoke to the customer services staff and as requested emailed them with photos of this order. I am still after a week awaiting the missing table knife, a response or apology. Absolutely nothing. I am disgusted and disappointed. Could not recommend this company.
Helpful Report
Posted 2 months ago
Terrible company. I bought and paid for spoons in July. They arrived a month later and they were the wrong spoons. I complained and asked for a refund and have still not received the refund and we ae now in September.
Helpful Report
Posted 3 months ago
Where is my order?? It didn’t delivered??
Helpful Report
Posted 3 months ago
Didn’t receive items.. even after they changed my delivery date twice! Now chasing refund that was meant to be in my account days ago!!
Helpful Report
Posted 3 months ago
Waited 13 days for my cutlery after 3 phone calls asking where it was ! Four small boxes Arrived in a huge box with no padding. Thrown around and bashed . I emailed a complaint heard nothing and will now send back for a full refund , I hope I get this promptly !! .. the customer service team are very friendly and polite but don’t email or do anything they say they will they will, don’t recommend
Helpful Report
Posted 3 months ago
Really pleased with my enamel tray. It does the job for which I wanted it and is easy to keep clean. Arrived in good time and customer service is excellent. Thank you.
Helpful Report
Posted 3 months ago
12 days and no sign of my order and no reply to my email sent 5 days ago asking when the order might be sent. Really disappointed
Helpful Report
Posted 4 months ago
Good service. Item arrived within a week or placing the order. Well packed. Easy to use website. Price was good value. Wouold recommend
Helpful Report
Posted 4 months ago
Very poor service False lead times Say they will call back, but never do
Helpful Report
Posted 4 months ago
Beautiful crockery Fast service
Helpful Report
Posted 4 months ago
Glasses arrived on time. ust whats needed. Need to buy some more now.
Helpful Report
Posted 4 months ago
Order arrived with some damages. I contacted them within the 24hrs to report the damages and I have since chased. It’s now be over a week and not had a response. Aftersales is poor.
Helpful Report
Posted 5 months ago
Crosbys is rated 4.2 based on 2,665 reviews