Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a cocktail muddler from Crosbys. When it arrived it was faulty. Crosbys were fantastic. The resolved the issue immediately, sending me a replacement. The product is excellent: very good quality. Well done Crosbys.”

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Posted 4 years ago

“Haven't recieved them still”

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Posted 4 years ago

“Poor customer service yet again from Crosby’s. With no advance warning my delivery took 18 days to be delivered. When I called Customer Services I was told the lady couldn’t deal with my query and I had to email the Web Manager directly as he was working from home and she couldn’t deal with my query. Second time I’ve ordered from this company and every time the delay has been horrendous, including pre-COVID, with very poor communication.”

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Posted 4 years ago

“Great service, fast and economical”

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Posted 4 years ago

“Good quality and cheap”

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Posted 4 years ago

“Great selection with competative prices, Well done.”

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Posted 4 years ago

“Order no 39324.....We waited a couple of weeks before getting a call to say two items were not in stock and would I mind changing for another item .. ok no problem ... I emailed back 4 weeks later as no items had been delivered.... no response ... so I called and politely suggested that I would possibly cancel my order ( hoping for a reason and a possible apology to rectify the issue) and was swiftly told “that’s fine I’ll get a refund sorted straight away” ....... really .... I won’t be ordering anything from this company again ...... this meant to be a trial order and potentially followed by many more orders!!”

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Posted 4 years ago

“The tea and coffee set I bought are excellent quality. I am thrilled with them. The website and transaction was smooth. The only one downside was delivery, which was longer than 10 days. However, I did email and ask and received a prompt reply and assurance that it would be posted in the next day. Given the pandemic situation this was an acceptable delay but it would have been nice to be told rather than have to write. I will happily use this shop again and recommend it to friends and family.”

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Posted 4 years ago

“Service and delivery was great.”

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Posted 4 years ago

“the crockery is excellent but this is credits of Porcelite. the order took a while to be processed, final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation”

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Posted 4 years ago

“I was very pleased with the service from Crosby’s, I telephoned them to say I needed the order quickly it arrived the next day ! The items I ordered were just exactly what I had expected, it was well packed , so 10 out of 10 for Crosby’s !”

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Posted 4 years ago

“Spoke to the team on the phone and found them quite helpful, recieved high quality spoons and knives - just waiting for delivery of my matching forks. Hope to deal with them again .”

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Posted 4 years ago

“Nice website. Delivery as promised. The glasses I purchased are a lovely quality, much better than I expected and very good value for money.”

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Posted 4 years ago

“Our first order with Crosbys, we ordered 2 boxes of wine glasses. I called the day after ordering to ask for a estimated delivery date, I was told i would get a call back from the web team to confirm, I did not get a call back. 3 days later i called again, i was told my delivery would go out that day or the following day... nothing turned up. I called again for the 3rd time another 4 days later, i was finally told that one of the items was out of stock and this was why my delivery was delayed. Due to this poor customer service and lack of contact with regards to stock not being available i asked for a refund on the delivery, I was told i would of course get a refund and my delivery would be with me by Monday at the latest...... my delivery turned up on Tuesday. I emailed to ask for the delivery refund as i had not got any confirmation of this, guess what! No one replied. I run an engraving company and we are sourcing a new supplier of standard wine glasses, we get through 100's every month. I will not be using Crosbys again and I would not recommend the company to anyone.”

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Posted 4 years ago

“Great selection on their site. Very competitive prices. Speedy delivery. Think that says it all!”

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Posted 4 years ago

“I would not recommend this company for its customer service or its products.”

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Posted 4 years ago

“purchased 1/2 pint clear glasses-well packed -arrived unbroken no confirmation of order no correspondence poor delivery time but on the plus side good quality and fair price”

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Posted 4 years ago

“A very small tin £6. Charged £7.80 delivery. I was going to return it the cost which would not be refundable was £3.80. It begs the question why charged £7.80. I will not use the company again!”

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Posted 4 years ago

“Very happy with our new glasses. Good quality and great price.”

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Posted 4 years ago

“Excellent service, quick delivery”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews