Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a while to dispatch the order. Trousers were very long but easy to take up.”

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Posted 1 week ago

“Initial impressions are good”

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Posted 1 month ago

“Crosby's kept me up to date with order and were prompt in replying when contacted”

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Posted 3 months ago

“Very pleased with products. Slightly disappointed in delivery times. Had to contact them after 11 days as I had heard nothing and they hadn't arrived . They were quick to respond and informed me they would dispatch them later that day. Received them within 24hrs.”

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Posted 3 months ago

“Good fast service, competitive prices, would recomend”

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Posted 3 months ago

“Crosby always great products but on this occasion 50% of the coupe bowls were delivered smashed.”

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Posted 4 months ago

“All were received in perfect order. Crosbys had advised that the goods would be delivered on Thursday or Friday but they arrived the following Monday a couple of working days later. Fortunately, this was not a problem and the issue I am sure is with the delivery company rather than with Crosbys. Thank you for your help with the order. Much appreciated.”

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Posted 4 months ago

“Item exactly as wanted, arrived quickly and breakable item was very well packed. Disappointed carriage was so expensive to an address within uk , my fault I missed that when I pressed 'buy'.”

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Posted 8 months ago

“Decent website and easy to find what I was looking for. Communication was good with update emails about my order. The only 'issue', considering the delivery cost, was the 3 days it took to pack and ship my order, but not a problem as I wasn't in a rush. The items (coffee cups, saucers) were well wrapped and arrived in great condition.”

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Posted 1 year ago

“I recently bought the Robert Welch Drift Teapot from Crosby's. The teapot looks great & is top quality & Crosby's had the lowest price I could find. Service was great & quick delivery. The only disappointment was that the Tea Infuser for the Drift Teapot has to be purchased separately. At this high price level I would have expected it to be included. Every other teapot I have ever bought at a far lower price always includes it's native infuser/strainer if it has one.. This meant a 2nd order & paying another £ 22 including additional delivery costs. I appreciate that this is an issue with the manufacturer rather than Crosby's themselves, but the website description should clearly state this.”

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Posted 1 year ago

“Great website, reasonably priced products and great quality. Also some highly reduced sale items. Order process was efficient and communication was good. My only negative is the shipping costs were on the high side and will probably put me off ordering in the future.”

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Posted 1 year ago

“Ordered the Anton Black Laguiolle steak knives. They are wonderful and will definitely considerpurchasing from this provider again.”

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Posted 1 year ago

“Good product, price and delivered promptly.”

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Posted 1 year ago

“First time buyer - I was so impressed with the range of products Crosbys offers. Quality products. Well packed and speedy delivery. I would give full marks if there was an email/text notification in advance re where the order would be dispatched or delivered (even a rough estimation would be super helpful). All in all, very happy. Many thanks Crosbys. Will buy from you again and recommend Crosbys to my business partners.”

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Posted 1 year ago

“Happy with service so far”

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Posted 1 year ago

“Some of order was missing, and we were not notified.”

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Posted 2 years ago

“I have been looking for these glasses for quite awhile, so was pleased to find them at Crosby's, and at a good price.”

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Posted 2 years ago

“Product, when arrives and not broken, is great! Have ordered several times from Crosybys and every time an item is broken. Aftercare team very fast and efficient and sorted replacements very quickly.”

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Posted 2 years ago

“As described and fast service. Thank you”

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Posted 2 years ago

“Did have a longer than expected wait for my delivery, probably due to Christmas. I rang to question it’s whereabouts and my enquiry was dealt with very quickly and my order arrived the next day.”

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Posted 2 years ago

Crosbys is rated 4.2 based on 2,608 reviews