Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful!! I paid for my order months ago and still have not received it.”

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Posted 3 years ago

“I ordered and paid for a set of small wooden bowls in July and received a confirmation online. They have never arrived in spite of several telephone calls tp your accounts office, who assured me they would be dispatched asap. They were paid on my Visa bill in August.”

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Posted 3 years ago

“Not received”

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Posted 3 years ago

“Have never received the order!”

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Posted 3 years ago

“I never write reviews but this was a joke! Ordered in August and never received our order after 5 phone calls and promises that it would be arriving the next day. September came and still no order and asked for a refund. Now nearly November and still chasing our refund which has now been promised in the next two days!! We will see! I don’t want the chance to win £5 for writing this review, as we won’t be using Crosby’s again!”

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Posted 3 years ago

“Very slow service this time, and no communication to explain the delay.”

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Posted 3 years ago

“Web site easy to navigate, service was very good.”

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Posted 3 years ago

“Very prompt and efficient, particularly helpfull in exchanging products as we ordered the wrong size.”

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Posted 3 years ago

“Efficient and professional. Small salts arrived as described with no defects.”

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Posted 3 years ago

“Products fine, but deliveries take longer every time I order.”

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Posted 3 years ago

“I love my plates. They were delivered promptly too!”

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Posted 3 years ago

“Took over 2 weeks to get my order. To be fair it did say that on the website that there are delays.”

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Posted 3 years ago

“Service was very good. Email was replied in a timely manner. Only thing is I had to chase for the order.”

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Posted 3 years ago

“Great tankards and very good service, well packed. Shame they do not do logos, but will be ordering again when necessary. Highly recommended.”

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Posted 3 years ago

“Delivery took a while, but once emailed, received items a few days later”

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Posted 3 years ago

“Loving this site & the service and the fast delivery”

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Posted 3 years ago

“Had a phone call saying the chip pots were out of stock rest the order was sent and they would send me the chip pots when they are in stock in August August past I question where is the chip pots get told everything was sent in the order there is nothing left to send emailed over and over and over again called numerous times finally somebody dealt with it five months after very bad only when I said I want to put a complaint in over and over again cheap parts were apparently arriving end of this month they didn’t even give me the option again of getting them delivered later just refunded them to close the caseDisgraceful”

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Posted 3 years ago

“Arrived 2 weeks after original order. One week after original order get informed only when I ask about the order. Asking what the delay is. That they’ve got no straws. Not given option to send once in stock just refunded without question. Customer service is appalling”

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Posted 3 years ago

“A beautiful product, very pleased with it. Very prompt delivery.”

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Posted 3 years ago

“Nice glasses one broken on transit”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,694 reviews