Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a purchase and expected to receive it within a few days as the web site stated. Three weeks later and pointless messages to their none existent customer service which were never returned. They arrived finally. I could have had the items next day from Amazon but decided to give a UK business the trade, it’s a shame no one at this company is prepared to communicate.”

Helpful Report

Posted 3 years ago

“Very efficient from start to finish. Lovely crockery, very well packed.”

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Posted 3 years ago

“Ordered 10th August. Had to contact 5 times Still only have half of the order. I now have the warehouse peoples details to try and resolve issues myself.”

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Posted 3 years ago

“Haven't tried grill pan yet but delivery & contact by email was not good.”

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Posted 3 years ago

“waited 2 months for our order disgusting service not being told anything but they keep your money in stock on web rubbish”

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Posted 3 years ago

“Waited a month to receive my order, only after calling to enquire why it hadn't arrived. Promised an email to confirm dispatch, never received. Goods arrived loose in a large box with a token piece of bubble wrap thrown in, which did nothing to cushion the wine glasses that arrived with 2 breakages.”

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Posted 3 years ago

“They have a good items but bad service to slow for delivery,to slow for reply,I wait my items for more then 2 weeks..so is not what one person need the items to work need to waiting..”

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Posted 3 years ago

“Very easy to use their website and quick and efficient delivery of goods”

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Posted 3 years ago

“Delivery delayed without them informing me. When I phoned them they promised immediate dispatch and a delivery date. They failed to fulfill this promise. Positives: 1. Crockery was good 2. Delivery by DPD eventually with DPD informing me of delivery time.”

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Posted 3 years ago

“Appalling service and delivery. Product in stock on the website but actually out of stock. 5 phone calls and emails and a month after order as placed and money taken from my account it arrived. Excuses after excuses for delay. Goods had been sitting in the warehouse for nearly 2 weeks. Very very poor.”

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Posted 3 years ago

“Items were fine Took 3 weeks and 2 chase fone calls to get delivered”

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Posted 3 years ago

“Fantastic cafetière.”

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Posted 3 years ago

“Very poor service. We are still waiting for our 4th plate. We have phoned and written emails to no avail. It’s been months now…..🤪”

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Posted 3 years ago

“Coffee glasses are perfect well made and really smart looking quality product supplied by Crosbys in and came well packaged. First class service.”

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Posted 3 years ago

“I am still waiting for my items after months and months”

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Posted 3 years ago

“I did not hear anything got several weeks about my order. On phoning I was told that the computers were down but that I would get a phone call which I did not get then suddenly my parcel arrived. I was trying to replace royal leerdam glasses with exactly the same and although I had checked all information available on line the replacements are not identical but I’ll keep them. I have no idea if my delivery was on time in the end! Whose time? I believe it was in the time slot the courier gave.”

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Posted 3 years ago

“Ordered 24 latte glasses on August 18th. We are still waiting for our order to be delivered. Ridiculous.”

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Posted 3 years ago

“Took three weeks for a vacuum milk jug to arrive and took three members of staff to eventually send it out then after all that the wrong jug had been sent with the inscription of COFFEE was on it!”

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Posted 3 years ago

“It was delivered on time and packed with care,and was just what I ordered”

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Posted 3 years ago

“Great service and well packaged. Usually a Nisbets customers but very happy with Crosbys”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews