Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery delayed without them informing me. When I phoned them they promised immediate dispatch and a delivery date. They failed to fulfill this promise. Positives: 1. Crockery was good 2. Delivery by DPD eventually with DPD informing me of delivery time.”

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Posted 3 years ago

“Appalling service and delivery. Product in stock on the website but actually out of stock. 5 phone calls and emails and a month after order as placed and money taken from my account it arrived. Excuses after excuses for delay. Goods had been sitting in the warehouse for nearly 2 weeks. Very very poor.”

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Posted 3 years ago

“Items were fine Took 3 weeks and 2 chase fone calls to get delivered”

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Posted 3 years ago

“Fantastic cafetière.”

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Posted 3 years ago

“Very poor service. We are still waiting for our 4th plate. We have phoned and written emails to no avail. It’s been months now…..🤪”

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Posted 3 years ago

“Coffee glasses are perfect well made and really smart looking quality product supplied by Crosbys in and came well packaged. First class service.”

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Posted 3 years ago

“I am still waiting for my items after months and months”

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Posted 3 years ago

“I did not hear anything got several weeks about my order. On phoning I was told that the computers were down but that I would get a phone call which I did not get then suddenly my parcel arrived. I was trying to replace royal leerdam glasses with exactly the same and although I had checked all information available on line the replacements are not identical but I’ll keep them. I have no idea if my delivery was on time in the end! Whose time? I believe it was in the time slot the courier gave.”

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Posted 3 years ago

“Ordered 24 latte glasses on August 18th. We are still waiting for our order to be delivered. Ridiculous.”

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Posted 3 years ago

“Took three weeks for a vacuum milk jug to arrive and took three members of staff to eventually send it out then after all that the wrong jug had been sent with the inscription of COFFEE was on it!”

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Posted 3 years ago

“It was delivered on time and packed with care,and was just what I ordered”

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Posted 3 years ago

“Great service and well packaged. Usually a Nisbets customers but very happy with Crosbys”

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Posted 3 years ago

“So another week has gone by and still no cups have turned up. Had to call again and ask where they were (now 10 phone calls and 2 emails). Now promised cups would be with me 14/9/21 we'll see. such poor service no one should be waiting 2 months for a delivery!”

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Posted 3 years ago

“Placed an order 3rd August.. still hasn’t arrived. Called a few times. Been told they would tell the warehouse to send the order… and definitely definitely THIS TIME someone would call back… hasn’t happened! Both times I’ve been promised. Still no sign of order. Useless in every way. AVOID.”

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Posted 3 years ago

“We order some champagne flutes 4 weeks ago after chasing up 4 times, got the delivery, but glasses are wrong. Spoke to someone saying right ones will be delivery, no delivery then spoke to someone and was told they are not in stock. So still waiting for wrong glasses to be collected and refunded. If you haven’t got something in stock that’s fine, we understand but messing a customer about for a month and then not getting the right product or right information is not acceptable.”

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Posted 3 years ago

“So 7 weeks have passed and I still have not received all of my order, every time I speak to someone they tell me 'it's in the warehouse and will get it sent today', I wait a few days call again and get told the same line ''it's in the warehouse and will get it sent today'. tried to send a complaint email to manager only to get a reply of - I am on annual leave and all emails will be deleted. Please call my office for anything you require on 0191 2284800 where the team will be glad to help. If it is me you need to speak to, I return on Tuesday 31st of August kind regards Roger - extremely poor service”

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Posted 3 years ago

“Member of staff Olivia went out of her way to ensure 20 serving tongs got to me on time for my daughter’s wedding.”

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Posted 3 years ago

“Had to chase twice to get my order posted out!! Was then promised Saturday delivery and it didn’t arrive until Tuesday.”

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Posted 3 years ago

“I ordered 2 kebab hangers which did not arrive so asked for a refund which again did not arrive Very disappointed”

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Posted 3 years ago

“Very unhappy that my order took over 2 and a half weeks to arrive with no communication from Crosbys about the delay. I had to chase it 3 times by email before it was finally sent out. I never did get an explanation about why it took so long. Will not use again.”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,694 reviews