Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

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“Long wait for delivery, then wrong product delivered. No contact from supplier to address the issue. Very poor service.”

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Posted 3 years ago

“After 4 weeks, no item, no delivery, no replies to emails. Nothing”

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Posted 3 years ago

“Tried another Catering Company to order pans, 7 months still no order. Tried Crosby’s ordered on line no issues similar products better price , spoke to an adviser to order more products 100% customer service”

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Posted 3 years ago

“I love Crosbys Diablo glassware! Looks so expensive yet so affordable. Thank you.”

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Posted 3 years ago

“Really nice product, looks lovely but smaller than the description”

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Posted 3 years ago

“Took over 5 weeks to get the glasses Not impressed”

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Posted 3 years ago

“Very slow to deliver no reply to emails threatened to cancel the order and guess what the items arrived the next day!”

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Posted 3 years ago

“fantastic service, v fast delivery and exactly what I ordered”

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Posted 3 years ago

“Very helpful in providing samples, items delivered were well packaged.”

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Posted 3 years ago

“My order of the 8th of November has still not been fulfilled though it was stated to be in stock. Numerous phone calls and emails have transpired and still no correct order. The wrong items were sent after 3 weeks. I was told that they would be picked up and replaced with the courier and was promised that an email or phone call would be sent on two occasions, this did not happen. I have rung 3 times and although the staff are very pleasant and promise that things will be sorted this has not come to fruition. This is a shame as there are many items I would consider purchasing, this experience has spoilt this.”

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Posted 3 years ago

“Elongated delivery time, damaged product, still not resolved!”

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Posted 3 years ago

“Great services - fantastic product!”

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Posted 3 years ago

“Value for money, but delivery time abit longer than I expected”

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Posted 3 years ago

“Ordered almost a month ago. No items, no contact. Feels like a scam company”

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Posted 3 years ago

“Ordered items for next day delivery however arrived after 4 days with no explanation or apology from Crosby’s. Complained regarding delayed delivery however no response to email. Item was as described and of good quality however very poor customer service.”

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Posted 3 years ago

“3 emails and 1 Facebook message so far - starting to regret not reading the reviews before placing an order. I have had NO response from this company, despite multiple contacts. They took my money pretty quickly, but as for the goods I paid for......nothing. I can't call the customer service appalling - because there isn't any. I honestly don't understand how a company operates this way. The smallest update goes such a long way. Radio silence is not a satisfactory way of dealing with things. I only placed a small order, and I really shouldn't have bothered. I have used multiple Catering and Cleaning Supply companies in the past - NEVER have I experienced anything like this. Galleon Supplies, Nisbets, We Can Source It - all are outstanding and highly recommended when compared to this shower. If anyone is still tempted to buy from this company - take time to read the reviews and frankly, don't waste your time, or your money.”

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Posted 3 years ago

“Quick delivery, and exactly what I needed. Also, flexible with delivery.”

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Posted 3 years ago

“Sorry, but can't give a good review as yet as I was sent the incorrect glasses plus the fine bone china mugs also purchased were missed off the order. Called to rectify, grumpily told I needed to email Lorren, emailed Lorren over 24 hours ago and no acknowledgement as yet.....not even an automated one.”

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Posted 3 years ago

“Great swift efficient service”

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Posted 3 years ago

“Item quality really good dispatch time could do with being a lot quicker”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,694 reviews