Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality glasses. Helpful & polite staff. Well packaged for safe delivery.”

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Posted 3 years ago

“Excellent service and quick delivery. Will definitely be ordering again.”

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Posted 3 years ago

“Ordered the items on 19th August. Have been invoiced and received a statement but still no goods. Have contacted various personnel on at least 6 occasions with promises of an update but no-one bothers to call or email back. No doubt I will be chased for an overdue payment long before my delivery finally turns up.”

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Posted 3 years ago

“Absolutely great service from the team. I called them to check on the delivery date of my order and they said that it would be a few days. I was a bit skeptical as I only ordered on Thursday night but everything arrived perfectly packed on Monday. Will definitely shop again.”

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Posted 3 years ago

“Order was placed on 2nd September. I emailed on 13th September as order had not yet been marked as deapatched and got no reply. Emailed again on 20th September, and still received no reply. On 23rd September I finally resorted to filing a PayPal dispute, which finally resulted in my order being shipped. I received no apology for the extremely delayed despatch or the lack of replies to my emails.”

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Posted 3 years ago

“Got some Olive boards, they arrived smaller than anticipated but are very lovely. Great communication when product was delayed, which I really appreciate so many companies do not bother to let you know.”

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Posted 3 years ago

“great products”

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Posted 3 years ago

“Took over a month to arrive.”

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Posted 3 years ago

“It was my first time using Crosby’s for our new wine glasses, we love them! Thanks so much.”

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Posted 3 years ago

“Order was received in super quick time and very well packaged. We're delighted with our new trendy plates and will definitely use Crosbys in the future”

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Posted 3 years ago

“Good quality by the looks of the products, good company to deal with, friendly service.”

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Posted 3 years ago

“Order placed on the 7th of September. Order was only fulfilled after I called Crosby's directly on the 23rd - two weeks of the order just sitting in the database to then be told "Oh yeah - we have loads of that in the warehouse, I'll get it sent over." Credit to whoever answered the phone, it did arrive the next day, but it shouldn't have taken me calling up to get my order processed.”

Helpful Report

Posted 3 years ago

“I made a purchase and expected to receive it within a few days as the web site stated. Three weeks later and pointless messages to their none existent customer service which were never returned. They arrived finally. I could have had the items next day from Amazon but decided to give a UK business the trade, it’s a shame no one at this company is prepared to communicate.”

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Posted 3 years ago

“Very efficient from start to finish. Lovely crockery, very well packed.”

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Posted 3 years ago

“Ordered 10th August. Had to contact 5 times Still only have half of the order. I now have the warehouse peoples details to try and resolve issues myself.”

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Posted 3 years ago

“Haven't tried grill pan yet but delivery & contact by email was not good.”

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Posted 3 years ago

“waited 2 months for our order disgusting service not being told anything but they keep your money in stock on web rubbish”

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Posted 3 years ago

“Waited a month to receive my order, only after calling to enquire why it hadn't arrived. Promised an email to confirm dispatch, never received. Goods arrived loose in a large box with a token piece of bubble wrap thrown in, which did nothing to cushion the wine glasses that arrived with 2 breakages.”

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Posted 3 years ago

“They have a good items but bad service to slow for delivery,to slow for reply,I wait my items for more then 2 weeks..so is not what one person need the items to work need to waiting..”

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Posted 3 years ago

“Very easy to use their website and quick and efficient delivery of goods”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,694 reviews