Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So another week has gone by and still no cups have turned up. Had to call again and ask where they were (now 10 phone calls and 2 emails). Now promised cups would be with me 14/9/21 we'll see. such poor service no one should be waiting 2 months for a delivery!”

Helpful Report

Posted 3 years ago

“Placed an order 3rd August.. still hasn’t arrived. Called a few times. Been told they would tell the warehouse to send the order… and definitely definitely THIS TIME someone would call back… hasn’t happened! Both times I’ve been promised. Still no sign of order. Useless in every way. AVOID.”

Helpful Report

Posted 3 years ago

“We order some champagne flutes 4 weeks ago after chasing up 4 times, got the delivery, but glasses are wrong. Spoke to someone saying right ones will be delivery, no delivery then spoke to someone and was told they are not in stock. So still waiting for wrong glasses to be collected and refunded. If you haven’t got something in stock that’s fine, we understand but messing a customer about for a month and then not getting the right product or right information is not acceptable.”

Helpful Report

Posted 3 years ago

“So 7 weeks have passed and I still have not received all of my order, every time I speak to someone they tell me 'it's in the warehouse and will get it sent today', I wait a few days call again and get told the same line ''it's in the warehouse and will get it sent today'. tried to send a complaint email to manager only to get a reply of - I am on annual leave and all emails will be deleted. Please call my office for anything you require on 0191 2284800 where the team will be glad to help. If it is me you need to speak to, I return on Tuesday 31st of August kind regards Roger - extremely poor service”

Helpful Report

Posted 3 years ago

“Member of staff Olivia went out of her way to ensure 20 serving tongs got to me on time for my daughter’s wedding.”

Helpful Report

Posted 3 years ago

“Had to chase twice to get my order posted out!! Was then promised Saturday delivery and it didn’t arrive until Tuesday.”

Helpful Report

Posted 3 years ago

“I ordered 2 kebab hangers which did not arrive so asked for a refund which again did not arrive Very disappointed”

Helpful Report

Posted 3 years ago

“Very unhappy that my order took over 2 and a half weeks to arrive with no communication from Crosbys about the delay. I had to chase it 3 times by email before it was finally sent out. I never did get an explanation about why it took so long. Will not use again.”

Helpful Report

Posted 3 years ago

“Difficult to review a product and service when the product hasn’t arrived and the only communication has been to ask you to review the product. So far exceptionally poor.”

Helpful Report

Posted 3 years ago

“Ordered some desserts forks still waiting for them rang up to chase the order they told me it’s not in stock and no one cared to notify me”

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Posted 3 years ago

“Sadly one glass was chipped. We have reported it.”

Helpful Report

Posted 3 years ago

“We waited 1 month for our order. After two weeks we emailed for an update to be told there was a holiday (this was not noted on the confirmation email or anywhere on the website) and doesnt explain the delay afterwards which we had to continually chase on. The order arrived with 1 jar smashed. we emailed photos and requested a replacement which has still not been sent, nor has our email been answered. This is a shame as we are keen to re-order but also worried about the customer care and communication, we dont have the time to spend on administration of this type. We really do still need clarification on the smashed jar.”

Helpful Report

Posted 3 years ago

“My delivery had been missed forgotten don’t really know but I waited over two weeks for my products and had to actually call to see where my goods actually where poor in my opinion.”

Helpful Report

Posted 3 years ago

“The items I ordered were on backorder and it took about 6 weeks until I received my order. Customer Service was very apologetic and responsive when enquiring about order status.”

Helpful Report

Posted 3 years ago

“Extremely happy with price,quality and service will definitely be buying from them again.”

Helpful Report

Posted 3 years ago

“Quality items at decent prices and safe delivery. Def recommend. Might take a bit of time to post as was the case for myself, I guess based on items availability, but nothing extreme or not communicated in advance, i.e. expected posting time within next 5-7 biz days. Great customer service on the phone too.”

Helpful Report

Posted 3 years ago

“So 1 month on still no items, have made contact 5 times with them, 4 by phone 1 by email (which was ignored) each call I make I am ensured that my order is being dispatched and that it will be with me in a couple of days - nothing. Today I called again warehouse was blamed for not sending and assured that it will be with me on Monday - we'll see!”

Helpful Report

Posted 3 years ago

“Still waiting on part of my order to arrive”

Helpful Report

Posted 3 years ago

“Great product but very poor service. Took over 2 weeks to deliver and was late for wedding anniversary present. Had to make 2 phone calls to chase the order. On first call was told that it would be in the post next day and I would receive 2-3 days later. Didn’t arrive and on second call was told that it still hadn’t been sent out for delivery. Finally arrived 16 days after order placed and paid for. Very poor service!”

Helpful Report

Posted 3 years ago

“Ordered a 14” ice bucket to fit two bottles in, but received a 13”…which is too small.”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews