Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over a month to arrive.”

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Posted 3 years ago

“It was my first time using Crosby’s for our new wine glasses, we love them! Thanks so much.”

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Posted 3 years ago

“Order was received in super quick time and very well packaged. We're delighted with our new trendy plates and will definitely use Crosbys in the future”

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Posted 3 years ago

“Good quality by the looks of the products, good company to deal with, friendly service.”

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Posted 3 years ago

“Order placed on the 7th of September. Order was only fulfilled after I called Crosby's directly on the 23rd - two weeks of the order just sitting in the database to then be told "Oh yeah - we have loads of that in the warehouse, I'll get it sent over." Credit to whoever answered the phone, it did arrive the next day, but it shouldn't have taken me calling up to get my order processed.”

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Posted 3 years ago

“I made a purchase and expected to receive it within a few days as the web site stated. Three weeks later and pointless messages to their none existent customer service which were never returned. They arrived finally. I could have had the items next day from Amazon but decided to give a UK business the trade, it’s a shame no one at this company is prepared to communicate.”

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Posted 3 years ago

“Very efficient from start to finish. Lovely crockery, very well packed.”

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Posted 3 years ago

“Ordered 10th August. Had to contact 5 times Still only have half of the order. I now have the warehouse peoples details to try and resolve issues myself.”

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Posted 3 years ago

“Haven't tried grill pan yet but delivery & contact by email was not good.”

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Posted 3 years ago

“waited 2 months for our order disgusting service not being told anything but they keep your money in stock on web rubbish”

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Posted 3 years ago

“Waited a month to receive my order, only after calling to enquire why it hadn't arrived. Promised an email to confirm dispatch, never received. Goods arrived loose in a large box with a token piece of bubble wrap thrown in, which did nothing to cushion the wine glasses that arrived with 2 breakages.”

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Posted 3 years ago

“They have a good items but bad service to slow for delivery,to slow for reply,I wait my items for more then 2 weeks..so is not what one person need the items to work need to waiting..”

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Posted 3 years ago

“Very easy to use their website and quick and efficient delivery of goods”

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Posted 3 years ago

“Delivery delayed without them informing me. When I phoned them they promised immediate dispatch and a delivery date. They failed to fulfill this promise. Positives: 1. Crockery was good 2. Delivery by DPD eventually with DPD informing me of delivery time.”

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Posted 3 years ago

“Appalling service and delivery. Product in stock on the website but actually out of stock. 5 phone calls and emails and a month after order as placed and money taken from my account it arrived. Excuses after excuses for delay. Goods had been sitting in the warehouse for nearly 2 weeks. Very very poor.”

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Posted 3 years ago

“Items were fine Took 3 weeks and 2 chase fone calls to get delivered”

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Posted 3 years ago

“Fantastic cafetière.”

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Posted 3 years ago

“Very poor service. We are still waiting for our 4th plate. We have phoned and written emails to no avail. It’s been months now…..🤪”

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Posted 3 years ago

“Coffee glasses are perfect well made and really smart looking quality product supplied by Crosbys in and came well packaged. First class service.”

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Posted 3 years ago

“I am still waiting for my items after months and months”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,687 reviews