Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service, never use again I buy lot of stuff more the 1 month ago and been coming in 3 time and still missing stuff. I call at least 4 time for the same reason and no one resolve . Then the last call I made last week and they promised the rest of the good they will be delivered on Friday at Latest wich wasn’t true am still wait . To be honest am not call any more you’re Stealer and Westar time”

Helpful Report

Posted 4 years ago

“Order being processed. What the hell does that mean? No response to email - they already have my money. Bizarre online shopping experience.”

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Posted 4 years ago

“I can not understand how I can review a order when I still have not received it??”

Helpful Report

Posted 4 years ago

“First time ordering from Crosby’s. Arrived broken. Called to replace - was told to email. Still waiting for a reply. Not a good experience - won’t use again :-(”

Helpful Report

Posted 4 years ago

“The worst service I have ever known, take your money when they have not got the stock still waiting after 3 weeks”

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Posted 4 years ago

“I ordered and paid for a pack of six spoons, but received one spoon. I was told this would be rectified but it has not. I contacted again recently to ask for an update. Crickets.”

Helpful Report

Posted 4 years ago

“I have to say i have has the worst customer service in a long time with Crosby's 1. I sent an item back late last year and only just receiving a refund for this but only after i proved deliver at the returns depot, I have never had to do this in my life and the onis wan on me to prove it had been delivered. 2. I placed an order on the 8th February and chased this order as it had not been delivered back end of February spoke to a lady who agreed to Olivia who agreed to refund the delivery charge as good will which I agreed to. I was told that the order was missing an item and once it was in would be shipped to me, again I agreed to this asking what the expected delivery time would be and informed that about a week. On the 22nd March, at least three weeks after the conversation over my order I sent an email again to Olivia wishing to make a formal complaint over this order. My complain was completely ignored instead i just received an email thanking for my order and the items delivered the next morning. I then checked to see if the refund had been given. No it had not! On the 24th March I emailed Olivia to request this to be refunded and as of the 29th March I've still not received any refund. I feel I have more than patient with all this but but would welcome a conversation from the management over their failings.”

Helpful Report

Posted 4 years ago

“Web order ignored for a month - finally issued when I called. Showed up the next day with items missing. Would not recommend...”

Helpful Report

Posted 4 years ago

“BOUGHT 6 STEAK KNIVES NOT SHARP ENOUGH FOR BUTCHERING TRIED GRINDING 2 STILL NO GOOD”

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Posted 4 years ago

“None of the items listed on their website were actually in stock, though they took all the money when the order was received. Subsequent communication has been poor”

Helpful Report

Posted 4 years ago

“I ordered on 31st of January, I have emailed and called. Promised items 2nd week of March. Still waiting. Useless company, dreadful customer service. Glad i didnt place a big order. Happy to take money quickly, no good at sending goods. Feels like theft. Zero stars wasnt an option”

Helpful Report

Posted 4 years ago

“I waited for too long for the delivery and do not receive correspondence to advise delivery date. So I ordered from another source and no longer need these glasses.”

Helpful Report

Posted 4 years ago

“The items were of poor build and quality, the shipping was far exceeded despatch times and despite two contact us forms being sent, neither were replied too. I also did not receive a confirmation email with an order number I would not recommend or order again.”

Helpful Report

Posted 4 years ago

“Your just a JOKE SHOP if you sold food it would most probably be inedible like your selling of goods that you do not hold in stock, Utterly sorry I ever had to deal with the likes of crosbys.”

Helpful Report

Posted 4 years ago

“I ordered a wooden chopping board, it came with a few marks on the board. I have sent Crosby’s to emails, stating the damage, and wanting to return the board, and after 1 week, still no reply from them. I am not sure how to even return the board, hence the email sent asking the question. I will await there reply.”

Helpful Report

Posted 4 years ago

“Order took over two weeks to arrive, despite 3 emails and 1 telephone call to chase this. Dreadful communication and customer service. I placed a small order initially to see what it would be like to deal with this company. They won't be getting any further business from me. I absolutely understand lack of staff due to Covid working, but do not understand dreadful lack of communication - no excuse whatsoever and no apology either!”

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Posted 4 years ago

“After placing my order its was so slow that even till 2day i havemt recived my product. Really not happy with service. So guys check think before u order.”

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Posted 4 years ago

“Ordered spoons on 30th December 2020 it did say to expect a few day delay due to covid.still not received them, when I emailed they have said might get delivery end of February.”

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Posted 4 years ago

“Items have not arrived yet although ordered on the 29/12. I have emailed twice to hasten but no response.”

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Posted 4 years ago

“I ordered some black ironstone plates and bowls early December last year for Christmas present. Received plates just before Christmas but the bowls still did not arrive!!! And no update from Crosbys !”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,689 reviews