Crosbys Reviews

4.2 Rating 2,610 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your just a JOKE SHOP if you sold food it would most probably be inedible like your selling of goods that you do not hold in stock, Utterly sorry I ever had to deal with the likes of crosbys.”

Helpful Report

Posted 3 years ago

“I ordered a wooden chopping board, it came with a few marks on the board. I have sent Crosby’s to emails, stating the damage, and wanting to return the board, and after 1 week, still no reply from them. I am not sure how to even return the board, hence the email sent asking the question. I will await there reply.”

Helpful Report

Posted 3 years ago

“Order took over two weeks to arrive, despite 3 emails and 1 telephone call to chase this. Dreadful communication and customer service. I placed a small order initially to see what it would be like to deal with this company. They won't be getting any further business from me. I absolutely understand lack of staff due to Covid working, but do not understand dreadful lack of communication - no excuse whatsoever and no apology either!”

Helpful Report

Posted 3 years ago

“After placing my order its was so slow that even till 2day i havemt recived my product. Really not happy with service. So guys check think before u order.”

Helpful Report

Posted 3 years ago

“Ordered spoons on 30th December 2020 it did say to expect a few day delay due to covid.still not received them, when I emailed they have said might get delivery end of February.”

Helpful Report

Posted 3 years ago

“Items have not arrived yet although ordered on the 29/12. I have emailed twice to hasten but no response.”

Helpful Report

Posted 3 years ago

“I ordered some black ironstone plates and bowls early December last year for Christmas present. Received plates just before Christmas but the bowls still did not arrive!!! And no update from Crosbys !”

Helpful Report

Posted 3 years ago

“I am really not happy with my recent dealings with Crosby. I received one email to acknowledge I had made a purchase and in that email was to,d I would receive another email to tell me when my order was being process. I never received this email. A package then arrived randomly, it contain 3 out of the 5 items I ordered, I had not received any email letting me know this would be the case or to expect my package, I have not received a follow up email stating the rest of my order will be delivered. The only email I have received is asking me to write a review. I have emailed Crosby’s to ask about the rest of my order and when I can expect it to arrive and I have not received even an acknowledgement that my email has been received. The rest of my order that I current haven’t received is worth around £50! I’m so disappointed to feel like I have to write a negative review just to get the attention of someone who can help me!”

Helpful Report

Posted 3 years ago

“Very bad. Took 40 days to send my packet. After Brexit it cost me about GBP 40, because you delayed it 40 days after payment and sent it few hours after I tried to cancel the order. Absolut unacceptable”

Helpful Report

Posted 3 years ago

“How can I review a product when I have not received it yet ???”

Helpful Report

Posted 3 years ago

“I placed my order on the 11th of December. Order was only processed on the 21st. That is a terrible turn around time and I shall be returning the goods for a refund”

Helpful Report

Posted 3 years ago

“I purchased ramekin dishes on 28th November and still have not received them. I paid £20 plus vat for delivery which is ridiculous as I live in Belfast. I emailed this company to let them know and I still to date have had no reply. I will never use this company again.”

Helpful Report

Posted 3 years ago

“Been waiting 2 weeks so far and have made 3 calls, each time being told that order would go out within next couple of days, but I’m still waiting on despatch. As they advise, I called to ensure order I placed on 03/12/20 would be delivered in time for Christmas, and was informed that it would easily make this deadline. With a week to go, I’m doubtful now and investigating cancelling order due to breaching Consumer Rights Act 2015 in relation to agreed delivery timescale.”

Helpful Report

Posted 3 years ago

“I don’t normally write a review that isn’t positive, however I placed an order for four tea light holders on the 17th November and today 1st December I still haven’t received them. I called Crosby’s to ask why there was a delay and I was assured they were going to be with me yesterday, it would seem the order got forgotten. Having paid 6.50 postage for four small tea lights I would most certainly would have expected to have received them a couple of days after ordering. I do note that there are a lot of good reviews regarding this companies service, unfortunately I can only leave an honest review against my experience and it hasn’t been very good.”

Helpful Report

Posted 3 years ago

“Français: Nous avons acheté des assiettes Churchill qu'on rêvait depuis longtemps. Le site internet et très bien fait et les prix sont intéressants. Mais la livraison a été catastrophique. Sur 24 assiettes, 8 étaient totalement cassées et d'autres étaient griffées. Un vrais désastre. Les assiettes n’étaient pas assez emballées, une simple feuille de papier entre chaque objet. Nous avons immédiatement signalé le problème à Crosbys; ils nous annoncent que nous seront remboursés. Après plus d'un mois nous sommes toujours en attente d'une solution ou remboursement. Nous sommes inquiets. Les assiettes survécu sont très belles! English: We bought some Churchill plates that we had dreamed of for a long time. The website is very well done and the prices are good. But the delivery was catastrophic. Out of 24 plates, 8 were totally broken and others were scratched. A real disaster. The plates weren't wrapped enough, a single sheet of paper between each item. We immediately reported the problem to Crosbys; they tell us that we will be reimbursed. After more than a month we are still waiting for a solution or a refund. We are worried. The survived plates are very beautiful!”

Helpful Report

Posted 3 years ago

“It’s very bad service I never used Crosby’s because of this my last call is 7th time bus now also said me we don’t have a any stock left sorry for that’s I place on order 26th of August now 2nd of nov Fiery cal second and third all call for they send you soon you will reseved on Monday then I call them again on Monday they Swis you reserved on Friday What’s the reason this experience I naver had”

Helpful Report

Posted 3 years ago

“Terrible, forced to give one star because I can’t give minus stars.”

Helpful Report

Posted 3 years ago

“very poor customer service, took a month for delivery to arrive”

Helpful Report

Posted 3 years ago

“absolutely disgusting service. a month for the products to arrive after three emails sent to the company. all blamed on covid although the customer services skills need some training. there is a thing called communication from the people who are willing to take your money when you order.”

Helpful Report

Posted 3 years ago

“Ordered 1 spray bottle of household polish Had to call twice to ask for delivery, finally delivered 3 weeks late and was charged £6.50 for delivery in an enormous box filled with bubble wrap and the small spray bottle of polish. NOT IMPRESSED”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,610 reviews