Crosbys Reviews

4.2 Rating 2,707 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Monumentally slow service with very little contact despite repeated attempts. Got the goods eventually after several emails and social media contacts.”

Helpful Report

Posted 4 years ago

“Eight days after placing an order, I have been asked to write a review. I haven't even had a dispatch notice yet. The event I ordered the goods for has been and gone. Very unhappy.”

Helpful Report

Posted 4 years ago

“I ordered 1 item on the 6th of May, i phoned on 4 different occasions to find out what was happening with the item to be told it was in the warehouse and they didn't know why it hadn't been dispatched. I finally received the item on the 14th of June. If i could source items elsewhere i would in future.”

Helpful Report

Posted 4 years ago

“The "industrial" storage boxes arrived in a huge box with plenty of packing. My advice is don't buy them! If you want small flimsy boxes that will allow you to store a few lightweight small items in then they might be fine but they are certainly not "industrial" They are two flimsy looking and flimsy feeling boxes with some small metal handles stuck in the top - and that apparently qualifies them as being "industrial" design. It has put me off ordering anything more from this company as it looks like I now have to pay for the return of these items in the large box. The returns form had no paid postage”

Helpful Report

Posted 4 years ago

“Hello, July 26th is too late for me please cancel my order ( 52683 (WEB52683) refund my order to my card as soon as possible.”

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Posted 4 years ago

“Lorren needs retraining her customer service is extremely poor. Products arrived damaged spoke with Anisha & Racheal completely incompetent all of them”

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Posted 4 years ago

“Not even an one. for this would have give a fat 0 - Never order from this company. Full of lies and . The manager is even worse.. Never order from this company. Rude unhelpful and blame the delivery company... such incompetence is unreal. NEVER NEVER ORDER from this company....”

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Posted 4 years ago

“Would love to write a good review but still waiting on my delivery”

Helpful Report

Posted 4 years ago

“Very poor service, ordered 3 items which said all in stock on site waited over 3 weeks to be told one item was not available and they would release the rest. I agreed to release the rest but still not package so phoned again and was told the second item was not available and would they like us to send the 3rd item and refund the rest. Again I had to chase them each time. Finally got the 3rd items and they were incorrect ! I know most catering companies are poor but this has been a joke and would never use again. I can see why people spend more for Nisbets as they offer a much better service. I can’t be bothered to send the incorrect items back as I’m sure it is more hassle than it’s worth. Avoid Crosby’s”

Helpful Report

Posted 4 years ago

“Order came quickly and well packaged but was not what I had ordered.”

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Posted 4 years ago

“This is a company to avoid. I’m new to the hospitality business, I have quite a large restaurant, pub and wedding venue, I ordered steak knives from Crosbys which took over a month to arrive after chasing up several times, when the did actually arrive after my third phone call they were the wrong pattern and not what I ordered. It’s so frustrating, especially when I have a whole business to set up, I expect to just order and have my items arrive in just days. But no not worth Crosbys. This company is on my black list.”

Helpful Report

Posted 4 years ago

“Ordered a week ago no notification f a delivery date. So asking for a review is a bit off. Just send the item first. Thanks.”

Helpful Report

Posted 4 years ago

“After multiple attempts to contact about a missing order I raised a PayPal refund request. A week after the refund request had been posted I got an automated email saying my items had been dispatched. No apology for the 4 week delay in processing the order, didn't ask me if I still wanted the order after 4 weeks and then I got an email asking for a review.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company! Website states 48 hour despatch, yet a week later when I chased I was informed that my order was being dispatched that day. Asked for tracking details 3 times so I could track my parcel and ignored 3 times! Promised calls back and never received those calls back either. Worst customer service team I've had the displeasure of experiencing. 'Lauren' in customer services most unhelpful and never fulfils her promises. Getting information out of this company is like getting blood out of a stone!”

Helpful Report

Posted 4 years ago

“Not received order”

Helpful Report

Posted 4 years ago

“It’s the second time I ordered and will be my last one. First time the packed a Couple of 5L canisters all together not thinking they are going to smash, when I confronted them they suggested to send them back to get a refund. I gave up honestly because I’ve just had a c-section, didn’t have the bloody time. Now, I did my order on the 24th of April for. My order is still showing “processing “ send 3 emails to 3 different addressed and no response!!!! Really frustrating!!!!! NEVER EVER AGAIN! Don’t bother ordering from them!”

Helpful Report

Posted 4 years ago

“Bought items online on a Sunday, confirmation of order straight away. Nothing all week. Phoned Crosby’s on Monday to say - have not received order, told items where in stock and would be posted tomorrow. Paid about £18.00 delivery - asked about getting some of this back, they said they would speak to online sales team and have heard nothing back - shocking service....happy to take your money - avoid - as far as I am aware has still not been delivered.”

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Posted 4 years ago

“Is this a genuine company? Ordered February. Payment taken. No delivery or contact. Now May.....”

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Posted 4 years ago

“Disappointing. Ordered on the 23rd April and despatched on the 29th of April. Just so happened that I contacted them via their web form on that date but received no response. Lots of positive reviews but I can't say I'll use them again.”

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Posted 4 years ago

“I have sent 2 emails as the goods I purchased was damaged. I have no contact from anyone. I contacted them the day I received the goods it has been 5 days!!!!!!”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,707 reviews