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Crosbys Reviews

4.2 Rating 2,610 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company! Website states 48 hour despatch, yet a week later when I chased I was informed that my order was being dispatched that day. Asked for tracking details 3 times so I could track my parcel and ignored 3 times! Promised calls back and never received those calls back either. Worst customer service team I've had the displeasure of experiencing. 'Lauren' in customer services most unhelpful and never fulfils her promises. Getting information out of this company is like getting blood out of a stone!”

Posted 2 years ago

“Not received order”

Posted 2 years ago

“It’s the second time I ordered and will be my last one. First time the packed a Couple of 5L canisters all together not thinking they are going to smash, when I confronted them they suggested to send them back to get a refund. I gave up honestly because I’ve just had a c-section, didn’t have the bloody time. Now, I did my order on the 24th of April for. My order is still showing “processing “ send 3 emails to 3 different addressed and no response!!!! Really frustrating!!!!! NEVER EVER AGAIN! Don’t bother ordering from them!”

Posted 2 years ago

“Bought items online on a Sunday, confirmation of order straight away. Nothing all week. Phoned Crosby’s on Monday to say - have not received order, told items where in stock and would be posted tomorrow. Paid about £18.00 delivery - asked about getting some of this back, they said they would speak to online sales team and have heard nothing back - shocking service....happy to take your money - avoid - as far as I am aware has still not been delivered.”

Posted 2 years ago

“Is this a genuine company? Ordered February. Payment taken. No delivery or contact. Now May.....”

Posted 2 years ago

“Disappointing. Ordered on the 23rd April and despatched on the 29th of April. Just so happened that I contacted them via their web form on that date but received no response. Lots of positive reviews but I can't say I'll use them again.”

Posted 2 years ago

“I have sent 2 emails as the goods I purchased was damaged. I have no contact from anyone. I contacted them the day I received the goods it has been 5 days!!!!!!”

Posted 3 years ago

“The worst customer service, never use again I buy lot of stuff more the 1 month ago and been coming in 3 time and still missing stuff. I call at least 4 time for the same reason and no one resolve . Then the last call I made last week and they promised the rest of the good they will be delivered on Friday at Latest wich wasn’t true am still wait . To be honest am not call any more you’re Stealer and Westar time”

Posted 3 years ago

“Order being processed. What the hell does that mean? No response to email - they already have my money. Bizarre online shopping experience.”

Posted 3 years ago

“I can not understand how I can review a order when I still have not received it??”

Posted 3 years ago

“First time ordering from Crosby’s. Arrived broken. Called to replace - was told to email. Still waiting for a reply. Not a good experience - won’t use again :-(”

Posted 3 years ago

“The worst service I have ever known, take your money when they have not got the stock still waiting after 3 weeks”

Posted 3 years ago

“I ordered and paid for a pack of six spoons, but received one spoon. I was told this would be rectified but it has not. I contacted again recently to ask for an update. Crickets.”

Posted 3 years ago

“I have to say i have has the worst customer service in a long time with Crosby's 1. I sent an item back late last year and only just receiving a refund for this but only after i proved deliver at the returns depot, I have never had to do this in my life and the onis wan on me to prove it had been delivered. 2. I placed an order on the 8th February and chased this order as it had not been delivered back end of February spoke to a lady who agreed to Olivia who agreed to refund the delivery charge as good will which I agreed to. I was told that the order was missing an item and once it was in would be shipped to me, again I agreed to this asking what the expected delivery time would be and informed that about a week. On the 22nd March, at least three weeks after the conversation over my order I sent an email again to Olivia wishing to make a formal complaint over this order. My complain was completely ignored instead i just received an email thanking for my order and the items delivered the next morning. I then checked to see if the refund had been given. No it had not! On the 24th March I emailed Olivia to request this to be refunded and as of the 29th March I've still not received any refund. I feel I have more than patient with all this but but would welcome a conversation from the management over their failings.”

Posted 3 years ago

“Web order ignored for a month - finally issued when I called. Showed up the next day with items missing. Would not recommend...”

Posted 3 years ago

“BOUGHT 6 STEAK KNIVES NOT SHARP ENOUGH FOR BUTCHERING TRIED GRINDING 2 STILL NO GOOD”

Posted 3 years ago

“None of the items listed on their website were actually in stock, though they took all the money when the order was received. Subsequent communication has been poor”

Posted 3 years ago

“I ordered on 31st of January, I have emailed and called. Promised items 2nd week of March. Still waiting. Useless company, dreadful customer service. Glad i didnt place a big order. Happy to take money quickly, no good at sending goods. Feels like theft. Zero stars wasnt an option”

Posted 3 years ago

“I waited for too long for the delivery and do not receive correspondence to advise delivery date. So I ordered from another source and no longer need these glasses.”

Posted 3 years ago

“The items were of poor build and quality, the shipping was far exceeded despatch times and despite two contact us forms being sent, neither were replied too. I also did not receive a confirmation email with an order number I would not recommend or order again.”

Posted 3 years ago

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Crosbys is rated 4.2 based on 2,610 reviews