Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some desserts forks still waiting for them rang up to chase the order they told me it’s not in stock and no one cared to notify me”

Helpful Report

Posted 3 years ago

“We waited 1 month for our order. After two weeks we emailed for an update to be told there was a holiday (this was not noted on the confirmation email or anywhere on the website) and doesnt explain the delay afterwards which we had to continually chase on. The order arrived with 1 jar smashed. we emailed photos and requested a replacement which has still not been sent, nor has our email been answered. This is a shame as we are keen to re-order but also worried about the customer care and communication, we dont have the time to spend on administration of this type. We really do still need clarification on the smashed jar.”

Helpful Report

Posted 3 years ago

“So 1 month on still no items, have made contact 5 times with them, 4 by phone 1 by email (which was ignored) each call I make I am ensured that my order is being dispatched and that it will be with me in a couple of days - nothing. Today I called again warehouse was blamed for not sending and assured that it will be with me on Monday - we'll see!”

Helpful Report

Posted 3 years ago

“Still waiting on part of my order to arrive”

Helpful Report

Posted 3 years ago

“Great product but very poor service. Took over 2 weeks to deliver and was late for wedding anniversary present. Had to make 2 phone calls to chase the order. On first call was told that it would be in the post next day and I would receive 2-3 days later. Didn’t arrive and on second call was told that it still hadn’t been sent out for delivery. Finally arrived 16 days after order placed and paid for. Very poor service!”

Helpful Report

Posted 3 years ago

“I placed an order three weeks ago, paid £58.63, and still no goods. No update , no apology and basically very disappointed. I would not recommend your services to anybody.”

Helpful Report

Posted 3 years ago

“Rubbish poor customer service no response on orders from months ago, & can’t get a refund? I will never use again hundreds of pounds out of pocket with no response from customer service”

Helpful Report

Posted 3 years ago

“10 days later still waiting for my order to be processed correctly. Have despatched the wrong plates multiple times which I now have to pack up and return. Have waited in for deliveries which I’m told have despatched overnight only to be told 4 days later the package is still waiting to leave the warehouse. Now stuck with half a set of crockery, guests arriving imminently & have been eating off plastic for almost two weeks. Awful.”

Helpful Report

Posted 3 years ago

“Sent damaged stock and when reported offered a 5.00 off token for next order !! There won’t be a next order…..”

Helpful Report

Posted 3 years ago

“I was pretty surprised to receive an email from the company asking me to leave a review to be honest. I made my order over a month ago and still have not received the items. I emailed them again last week to ask for another update on the order and the email has simply been ignored. I would really urge them to get into contact with me and either refund the order in full or send the items immediately. If the latter then I would hope that they would have the decency to refund the extortionate postage charge in the circumstances. This has genuinely been one of the worst transactions I have ever had with a company. Please get in contact and resolve.”

Helpful Report

Posted 3 years ago

“It took over a month for my order to be delivered. R lied to me three times, on the first occasion telling me he would personally ensure my order would be shipped in the next couple of hours. The following week assuring me my order was in stock and would be shipped the next day. The next week telling me my order was out of stock so he would have it sent to me direct from the supplier and refund my delivery fee. None of these happened. The next week a spoke to a lady who did finally sort out my order delivery. One of the 12 glass items was broken on delivery, but I could not face the rigmarole of try to get it replaced!”

Helpful Report

Posted 3 years ago

“Poor customer service. Ordered back in May and phoned once and was told would be dispatched that day . Still nothing. Cancelled order 3 weeks ago for a refund that i was told would be processed immediately, still nothing! Very poor service, i know times are tough but this is a joke !”

Helpful Report

Posted 3 years ago

“I have been waiting for my products for 2+months and till haven't received them as yet which is awful. Customer service is very poor and no update via phone or email of my order delayed or any kind of an update.”

Helpful Report

Posted 3 years ago

“Delivery took a lot longer than expected also plate sizes were smaller than expected !!!”

Helpful Report

Posted 3 years ago

“Still awaiting half of the items . Even says dispatched within 48 hours . Order placed over 2 weeks ago. Contacted supplier promised some items to be delivered las Thursday still awaiting .”

Helpful Report

Posted 3 years ago

“Terrible service”

Helpful Report

Posted 3 years ago

“Very poor service. Waited 2 months, no communication, received 1 item out of 4....”

Helpful Report

Posted 3 years ago

“I have contacted you over a week ago regarding my order no 52982. I still have not received this order and was in formed last Monday that it would be with me in a couple of days . Could you please advise?”

Helpful Report

Posted 3 years ago

“Monumentally slow service with very little contact despite repeated attempts. Got the goods eventually after several emails and social media contacts.”

Helpful Report

Posted 3 years ago

“Eight days after placing an order, I have been asked to write a review. I haven't even had a dispatch notice yet. The event I ordered the goods for has been and gone. Very unhappy.”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,681 reviews