Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed an order on the 9th of August for two chef aprons. It is the 28th of August today and I still haven't received my order. Even after contacting Crosbys on the 18th of August about this. I'm dissapointed that it took so lo g to process the order and that I still have not received my order. Nobody even bothered to co tact me or inform me of the delay. I understand there may be some delays during to the current situation however this is really unacceptable for the length of time it has taken. I had to cancel my order in the end not even a Ln apology”

Helpful Report

Posted 4 years ago

“Not received an order that we believed to be in stock when we purchased it. Why take a customers money when it can’t be shipped and you are not advised of this at checkout. Very frustrating”

Helpful Report

Posted 4 years ago

“Awful service to date. Original order placed on 11.08 at night and amended the following morning to include additional items. Was advised my original order had to be cancelled and reordered? Not sure why but still awaiting original refund after now taking money twice! No emails or notifications received to date. Was even advised last Friday to take a photo of my bank balance to prove I have had no refund?? Unbelievable. Not happy and won’t be recommending or using again. Still awaiting my revised order and original refund.”

Helpful Report

Posted 4 years ago

“I ordered a month ago but have had to cancel it. when I got in contact asking where my item was after 2 weeks (said 5 days) they told me it was out of stock and would be in till the 11th and they would send it next day delivery, they should have told me it was out of stock so I could have orded something new for when I needed it by. Then the 11th went and had to call up a few days after, they told me it now would be in stock till December! 5 months after I need it! I know the pandemic has messed things up getting made and delivered but they should have told me, I had to chase them twice. Very disappointed in this company.”

Helpful Report

Posted 4 years ago

“I got this request to give you a review and I really couldn’t check of this company. I place my order a month ago, I have called and chased but no one calls you back. Appalling company”

Helpful Report

Posted 4 years ago

“I ordered my stuff takes 1 month to receive”

Helpful Report

Posted 4 years ago

“I’m not happy with this service. Nobody informed me that one of the products I ordered was out of stock. I had to chase the company down before they could tell me. And I still have big received the rest of my order.”

Helpful Report

Posted 4 years ago

“Sadly I ordered two bitter dashers cork pourers, one was fine but the other the cork had a crack down one side and fell apart in my hand, sent an email explaining this but received no reply...”

Helpful Report

Posted 4 years ago

“Haven't recieved them still”

Helpful Report

Posted 4 years ago

“Poor customer service yet again from Crosby’s. With no advance warning my delivery took 18 days to be delivered. When I called Customer Services I was told the lady couldn’t deal with my query and I had to email the Web Manager directly as he was working from home and she couldn’t deal with my query. Second time I’ve ordered from this company and every time the delay has been horrendous, including pre-COVID, with very poor communication.”

Helpful Report

Posted 4 years ago

“Order no 39324.....We waited a couple of weeks before getting a call to say two items were not in stock and would I mind changing for another item .. ok no problem ... I emailed back 4 weeks later as no items had been delivered.... no response ... so I called and politely suggested that I would possibly cancel my order ( hoping for a reason and a possible apology to rectify the issue) and was swiftly told “that’s fine I’ll get a refund sorted straight away” ....... really .... I won’t be ordering anything from this company again ...... this meant to be a trial order and potentially followed by many more orders!!”

Helpful Report

Posted 4 years ago

“the crockery is excellent but this is credits of Porcelite. the order took a while to be processed, final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation”

Helpful Report

Posted 4 years ago

“Our first order with Crosbys, we ordered 2 boxes of wine glasses. I called the day after ordering to ask for a estimated delivery date, I was told i would get a call back from the web team to confirm, I did not get a call back. 3 days later i called again, i was told my delivery would go out that day or the following day... nothing turned up. I called again for the 3rd time another 4 days later, i was finally told that one of the items was out of stock and this was why my delivery was delayed. Due to this poor customer service and lack of contact with regards to stock not being available i asked for a refund on the delivery, I was told i would of course get a refund and my delivery would be with me by Monday at the latest...... my delivery turned up on Tuesday. I emailed to ask for the delivery refund as i had not got any confirmation of this, guess what! No one replied. I run an engraving company and we are sourcing a new supplier of standard wine glasses, we get through 100's every month. I will not be using Crosbys again and I would not recommend the company to anyone.”

Helpful Report

Posted 4 years ago

“I would not recommend this company for its customer service or its products.”

Helpful Report

Posted 4 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

Helpful Report

Posted 4 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week, I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

Helpful Report

Posted 4 years ago

“my item has arrived damaged on 11/6/20 which I reported as advised same day however still not had a response”

Helpful Report

Posted 4 years ago

“I can not review my order of a cycle seat as it has not arrived after weeks!!!”

Helpful Report

Posted 4 years ago

“Ordered two skorts. Thought this was a UK company! Arrived from a China warehouse and product was too big and awful quality. Dont buy as impossible to return and now I have lost £40!!!”

Helpful Report

Posted 4 years ago

“I ordered a set of 6 glasses. one was broken and I have emailed twice including a photograph of broken glass and have he=ad no response.”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,681 reviews