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Crosbys Reviews

4.2 Rating 2,613 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,613 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order no 39324.....We waited a couple of weeks before getting a call to say two items were not in stock and would I mind changing for another item .. ok no problem ... I emailed back 4 weeks later as no items had been delivered.... no response ... so I called and politely suggested that I would possibly cancel my order ( hoping for a reason and a possible apology to rectify the issue) and was swiftly told “that’s fine I’ll get a refund sorted straight away” ....... really .... I won’t be ordering anything from this company again ...... this meant to be a trial order and potentially followed by many more orders!!”

Posted 3 years ago

“the crockery is excellent but this is credits of Porcelite. the order took a while to be processed, final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation”

Posted 3 years ago

“Our first order with Crosbys, we ordered 2 boxes of wine glasses. I called the day after ordering to ask for a estimated delivery date, I was told i would get a call back from the web team to confirm, I did not get a call back. 3 days later i called again, i was told my delivery would go out that day or the following day... nothing turned up. I called again for the 3rd time another 4 days later, i was finally told that one of the items was out of stock and this was why my delivery was delayed. Due to this poor customer service and lack of contact with regards to stock not being available i asked for a refund on the delivery, I was told i would of course get a refund and my delivery would be with me by Monday at the latest...... my delivery turned up on Tuesday. I emailed to ask for the delivery refund as i had not got any confirmation of this, guess what! No one replied. I run an engraving company and we are sourcing a new supplier of standard wine glasses, we get through 100's every month. I will not be using Crosbys again and I would not recommend the company to anyone.”

Posted 3 years ago

“I would not recommend this company for its customer service or its products.”

Posted 3 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

Posted 3 years ago

“On 4th of June, I ordered two products from this website. 6 Beer Pints and Stolzle Power red wine glasses. After a few days I received my order and realised that one of the red wine glasses was broken during shipping. I sent a few photos and asked the customer services for a replacement. After a week, I received another broken glass! They didn't even put the glass in a box for the shipment. They just bubble wrapped it and sent it in a plastic bag! Unbelievable! When I received it, my husband took a video from the un-wrapping process and again I sent it to the company and again asked for a replacement. They haven’t got back to me at all! I won't order anything from this company again since they don't have any responsibility and respect towards their customers! order number: 39440 (WEB39440)”

Posted 3 years ago

“my item has arrived damaged on 11/6/20 which I reported as advised same day however still not had a response”

Posted 3 years ago

“I can not review my order of a cycle seat as it has not arrived after weeks!!!”

Posted 3 years ago

“Ordered two skorts. Thought this was a UK company! Arrived from a China warehouse and product was too big and awful quality. Dont buy as impossible to return and now I have lost £40!!!”

Posted 3 years ago

“I ordered a set of 6 glasses. one was broken and I have emailed twice including a photograph of broken glass and have he=ad no response.”

Posted 3 years ago

“Item came in two pieces, broken. I suggest both quality of product and packaging were substandard. I'm waiting to hear from Crosbys.”

Posted 3 years ago

“I can’t review the order if I have not received it”

Posted 3 years ago

“Order made 12/05 received today after 18 days of no communication from customer service. Glasses were BROKEN and missing item. Ordered £80 received £57 of broken glasses. DO NOT BUY!”

Posted 3 years ago

“I made an order for 16wine glasses and some other bits. 3 weeks later no delivery has been done and no info from the customer service.”

Posted 3 years ago

“Purchased a few items from this company Haven't received it yet. Paid for on 30th of April. Having tried to contact the company for so many times but unsuccessful. Got one email saying that they tryed to deliver it on the 12 of may but that had returned to the company. On the website it was only dispatched on the 19 . How is that possible?Today is 25th still nothing. What's going on ,.? Then got an email asking for a good review for £5. Are you serious? Not happy at all. Just want my order or my money back.”

Posted 3 years ago

“Item ordered 12 /5 not received yet”

Posted 3 years ago

“Take near 3 weeks (that I can understand with the lockdown), missing 1 item, the rest are not the ones I ordered...”

Posted 4 years ago

“I ordered items on the 2nd and 4th of month. Payment taken immediately. I wish that shipping had been as prompt, as I have not heard anything further. I sent e-mail last week, but no response. Very poor customer service.”

Posted 4 years ago

“Why has my order not even been despatched yet, never mind delivered”

Posted 4 years ago

“No sign of my order and no notice of depatch.”

Posted 4 years ago

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Crosbys is rated 4.2 based on 2,613 reviews