Crosbys Reviews

4.2 Rating 2,706 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my delivery, box and glasses completely filthy and covered in dust. Only 4 of 6 glasses in the box and one random other glass - disgusting! I called customer service and was redirected to send an email which has now been ignored... Feel like I've been scammed.”

Helpful Report

Posted 2 years ago

“This is worst online retailer I’ve ordered from. I ordered a box of flutes which came as a box of 6, intended to be a gift. Unfortunately, one arrived broken. I requested a refund and offered to send the box back as a replacement would not arrive in time for the gift. The retailer refused, they said they would only refund me for the one broken glass, despite it being a box of 6. They also said if I wanted to return them I’d have to pay the postage costs. The only thing they offered was to send out one new glass to replace the broken one. I had to take this option and have the redundant glasses as I couldn’t gift them. The replacement glass also had marks on from handling. I would not order from this retailer again and would encourage others not to also.”

Helpful Report

Posted 2 years ago

“I still haven't received my goods weeks after ordering.”

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Posted 2 years ago

“No response from Customer Service about the delivery status. I have been sending emails for 4 times but still no responses. I do urgently need the goods but now I don’t know if I should order from somewhere else or not.”

Helpful Report

Posted 2 years ago

“Very bad service, no response from customers support, waiting 2 weeks so far and still no delivery.”

Helpful Report

Posted 2 years ago

“Items eequired for a big lunch, bought with 48 hour delivery but not delivered in time. No communication.”

Helpful Report

Posted 2 years ago

“Unfortunately really poor service. Took nearly 2 weeks for our order, was told things were not “in stock at their warehouse”. Please don’t sell the items then, just simply put out of stock or an expected delivery date. Had to chase my order up twice. I was told on the first occasion, it would be sent out that same day by express delivery. Second time I phoned(4 days later), I was told that information was incorrect and that the order hadn’t even been dispatched. Very poor communication and really slow deliveries, next time I’ll just buy off Amazon as they guarantee next day. Sorry”

Helpful Report

Posted 2 years ago

“Very poor service. I didn’t received my order and after 4 days or so I phoned as it still hadn’t been delivered. I was told it went to the wrong address (different from my billing and delivery address!). No idea where they got that address from. Anyway, it was admitted that it was their fault and that another box will be sent right away. 7 days later, nothing. I ring back, I’m told that they’re still waiting for the original one to come back before they send me a new one!! A) this wasn’t what was agreed! B) I don’t see why I need to wait around for them to get the original back! It’s not as if I could ever receive it since it went to a random address!! Anyway, the second gentleman apologetic enough but having waited over 14 days for simple soup bowls is simply ridiculous. Still don’t get why they didn’t send another box when it’s clearly their fault! And if they needed to wait till the box came back - why on Earth would you not let me know this instead of saying you’re sending a new one and giving me false expectations?! First order, won’t be rushing back to order again. I’ll give 4/10 (simply because the Second Gentleman was very apologetic and empathetic and didn’t understand why this stupid policy is in place either). If it weren’t for him… it’ll be a 1/10!!!”

Helpful Report

Posted 2 years ago

“Still have not received all of my order despite emailing them ~ 1 week ago about missing items and all I have received is an automated reply”

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Posted 2 years ago

“product very good but they use DPD for delivery who are not good”

Helpful Report

Posted 2 years ago

“Waited almost 3 weeks for the delivery only for it to be incorrect on arrival. I have emailed and sent a message on FB but no reply as yet”

Helpful Report

Posted 3 years ago

“Very bad customer service, orderd it in back October 2021 got delivered on 17th February 2022. Took them 5 months to deliver , Very slow service. Will never ever will buy anything from them”

Helpful Report

Posted 3 years ago

“ORDERED IN NOVEMBER, GOT PROMISED AFTER A NUMBER OF PHONES CALLS IT WILL BE HERE IN DECEMEBER 2021, DID NOT ARRIVE TILL FEB 2022, DO NOT USE, DID NOT EMAIL ME OR EXPLAIN WHY SO LATE. VERY VERY BAD SERVICE! DO NOT USE!!!”

Helpful Report

Posted 3 years ago

“The order took nearly a year to arrive”

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Posted 3 years ago

“I have messaged you but no reply, 3 of the knives sent are wrong . Not what I ordered and I ordered 5 of the same.”

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Posted 3 years ago

“only took 3 months to deliver”

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Posted 3 years ago

“Placed an order on 01/11 and the website stated delayed dispatch, it would be about 2-3 weeks before I would receive my order. Chased them up after the 3 weeks wait and no communication from them whatsoever. The person I spoke to said they would chase it up twice and that I would be emailed. I received no email. Chased them up again, I spoke to another person and they promised (I got that in an email) that they would arrive with them by December 3rd at the latest(!). They also stated that the screens had only been ordered the week before, even though I placed the order 3 weeks before. By December 3rd I still had not heard anything from them and I had to chase them up again. I finally received an email on December 6th that the screens had been dispatched and I did receive them the next day. All in all waited 5 weeks on a 2-3 weeks promise when ordering and absolutely no communication from Crosbys. I actually had a similar experience with them the year before, so I definitely won't be ordering again.”

Helpful Report

Posted 3 years ago

“Never received my order. I have no way of getting in touch with anyone - it’s absolutely disgusting to take someone’s money and not deliver.”

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Posted 3 years ago

“Terrible! Ordered beginning of Dec and said 2 working days for delivery. Finally arrived 4 weeks late when I don’t need it.”

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Posted 3 years ago

“Shocking delivery charges p, I could understand it if I was order a large amount but I was only ordering 2 glasses, the delivery charge was more than the glass!”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,706 reviews