Crosbys Reviews

4.2 Rating 2,613 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,613 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 1 spray bottle of household polish Had to call twice to ask for delivery, finally delivered 3 weeks late and was charged £6.50 for delivery in an enormous box filled with bubble wrap and the small spray bottle of polish. NOT IMPRESSED”

Helpful Report

Posted 3 years ago

“a month later I still havent received by products, and they dont reply to your emails either”

Helpful Report

Posted 3 years ago

“Very bad experience! First the website is designed to make you think they have items in stock. In fact they have zero stock and they only check if the item is available from the real third party distributor once you order. They will not bother to inform you that the item you thought was in stock, will not be available for months. Customer service staff are unprofessional... answering the phone with... what do you want. Ryan the manager agreed with me about my above comments and simply says "what do you want?" Does not give any apology for the scammy style of his company. They even have the balls to give £5 credit for me to review their company here. So how about instead of bribing people for good reviews and actually making your company better and less scammy.”

Helpful Report

Posted 3 years ago

“Second order i've placed with crosbys and I have to say this time round was shocking. I placed my order and after two weeks without hearing anything I sent an email enquiring about it to which I got no response. At the three week mark I called them and asked about my order to which I was told they would look into it and call me back, never got the call back. After 4 weeks and a flurry of further emails I was told the order would be marked for dispatch which took a futher 3 days. When the order did finally turn up over 5 weeks from order date it was wrong. I'm still waiting on the wrong item to be collected and to recieve the one I ordered in it's place.”

Helpful Report

Posted 3 years ago

“Still waiting on my order nearly a month after I placed it. Called up twice to see what was happening only to be promised on both occasions that they didn't know why it hadn't be dispatched and that they would go and organise for it to be. No follow up and still waiting. Would kind of expect if you had free shipping but I paid £6.50!”

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Posted 3 years ago

“I finally received my order over 2 weeks late and after numerous phone calls promising delivery. Would not recommend if you need anything urgently.”

Helpful Report

Posted 3 years ago

“I waited three weeks for the order to be dispatched. I had to phone to ask why it was taken so long. One of the glasses is chipped upon arrival. I have emailed regarding this, and yet to have a response.”

Helpful Report

Posted 3 years ago

“I placed my order on 3rd August; payment was taken and I received an Order Confirmation email. I heard nothing more. I chased the order on 22nd August and was told it would be dispatched shortly. I chased the order again on 3rd September, 7th September, and 10th September. On 14th September half of my order arrived, one item was damaged. As of 15th September I am still waiting for 2 items I paid for 6 weeks ago.”

Helpful Report

Posted 3 years ago

“Misleading product, was not China as described, but more like stone. Faulty, with black lines & cracks. Customer service also dismal, no help and asking me to send the product back when it was received damaged. After a bit of arguing, promised to collect, but never showed up on the confirmed date. Never had such a bad experience with Crosby before.”

Helpful Report

Posted 3 years ago

“Shocking service. Delivery came a case short back in January and we STILL haven't had that yet (which we paid for). Also some of the glasses were smashed and, surprise surprise, these haven't been replaced either. Never again, AVOID AT ALL COSTS!”

Helpful Report

Posted 3 years ago

“I have placed an order on the 9th of August for two chef aprons. It is the 28th of August today and I still haven't received my order. Even after contacting Crosbys on the 18th of August about this. I'm dissapointed that it took so lo g to process the order and that I still have not received my order. Nobody even bothered to co tact me or inform me of the delay. I understand there may be some delays during to the current situation however this is really unacceptable for the length of time it has taken. I had to cancel my order in the end not even a Ln apology”

Helpful Report

Posted 3 years ago

“Not received an order that we believed to be in stock when we purchased it. Why take a customers money when it can’t be shipped and you are not advised of this at checkout. Very frustrating”

Helpful Report

Posted 3 years ago

“Awful service to date. Original order placed on 11.08 at night and amended the following morning to include additional items. Was advised my original order had to be cancelled and reordered? Not sure why but still awaiting original refund after now taking money twice! No emails or notifications received to date. Was even advised last Friday to take a photo of my bank balance to prove I have had no refund?? Unbelievable. Not happy and won’t be recommending or using again. Still awaiting my revised order and original refund.”

Helpful Report

Posted 3 years ago

“I ordered a month ago but have had to cancel it. when I got in contact asking where my item was after 2 weeks (said 5 days) they told me it was out of stock and would be in till the 11th and they would send it next day delivery, they should have told me it was out of stock so I could have orded something new for when I needed it by. Then the 11th went and had to call up a few days after, they told me it now would be in stock till December! 5 months after I need it! I know the pandemic has messed things up getting made and delivered but they should have told me, I had to chase them twice. Very disappointed in this company.”

Helpful Report

Posted 3 years ago

“I got this request to give you a review and I really couldn’t check of this company. I place my order a month ago, I have called and chased but no one calls you back. Appalling company”

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Posted 3 years ago

“I ordered my stuff takes 1 month to receive”

Helpful Report

Posted 3 years ago

“I’m not happy with this service. Nobody informed me that one of the products I ordered was out of stock. I had to chase the company down before they could tell me. And I still have big received the rest of my order.”

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Posted 3 years ago

“Sadly I ordered two bitter dashers cork pourers, one was fine but the other the cork had a crack down one side and fell apart in my hand, sent an email explaining this but received no reply...”

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Posted 3 years ago

“Haven't recieved them still”

Helpful Report

Posted 3 years ago

“Poor customer service yet again from Crosby’s. With no advance warning my delivery took 18 days to be delivered. When I called Customer Services I was told the lady couldn’t deal with my query and I had to email the Web Manager directly as he was working from home and she couldn’t deal with my query. Second time I’ve ordered from this company and every time the delay has been horrendous, including pre-COVID, with very poor communication.”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,613 reviews