Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent style and quality. Very good price and quick safe delivery.”

Helpful Report

Posted 8 years ago

Hello Sue, I'm glad you like the glasses. They are lovely pieces. Thank you for your kind review. Nat @ Crosbys.

Posted 8 years ago

“Good quick service”

Helpful Report

Posted 8 years ago

“Excellent service! Super fast delivery and great quality glasses! Very pleased. Have recommended Crosbys already!”

Helpful Report

Posted 8 years ago

Hello Michelle, thank you so much for the kind review. I do hope you enjoy a summer full of wine in your new glasses. Have one for us! Regards, Nat @ Crosbys.

Posted 8 years ago

“My beautiful stylish glasses arrived safely and quickly. Great service.”

Helpful Report

Posted 8 years ago

Hello Heather, Thank you for your review. I'm glad you like the glasses. If you ever need any wine or champagne glasses to match just give us a call. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Very good product, and a reasonable price, slight problem with delivery but sorted in a professional manner, so much so I ordered something else.”

Helpful Report

Posted 8 years ago

Hello Glen, thank you for the balanced review. I'm glad we were able to sort the problem for you and hope you enjoy your new Cups. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“excellent product and price. delivery took a while though.”

Helpful Report

Posted 8 years ago

“Good communication about time to deliver which was longer than normal”

Helpful Report

Posted 8 years ago

Hello Malcolm, Thank you for the kind review. The lead time on the Villeroy and Boch cutlery is a little longer due to the fact we have to import them from Germany first. However, this is displayed on our website before purchase. I do hope you like the cutlery though. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Prompt delivery, product as described, good quality. Will definitely be checking with Crosby before ever purchasing dinner/tableware again.”

Helpful Report

Posted 8 years ago

Hello Sonja, Thank you very much for the kind review. I'm glad you like the products and look forward to another order from you! Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Delivery times excellent and products very good. Customer service very helpful and web team very obliging”

Helpful Report

Posted 8 years ago

Hello Frances, thank you for your review. As discussed earlier last week, we will be dispatching the replacement cutlery and extra soup spoons today as you didn't want anything to arrive before the 25th. I do hope the replacements fit your requirements. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“totally good and cool”

Helpful Report

Posted 8 years ago

Thank you for your review Helgi, I hope you enjoy your products. Regards, Nat @ Crosbys.

Posted 8 years ago

“Not sure who dealt with my request for a sample on your crockery but they were very helpful with recommendations on what would suit my business. I'm ordering soon Regards Andrew Smith”

Helpful Report

Posted 8 years ago

Thank you Andrew, very kind review. I do hope you like the free sample. If you need anything else, feel free to get in touch with myself again. Regards, Nat @ Crosbys.

Posted 8 years ago

“GREAT SERVICE AND BRILLIANT PRICE”

Helpful Report

Posted 8 years ago

Hello Akiva, I'm glad you were happy with our service. Thank you for the review. Regards, Nat @ Crosbys.

Posted 8 years ago

“Very easy website to use and the order arrived well packaged and quickly, good quality product reasonably priced.”

Helpful Report

Posted 8 years ago

Hello Michael, thank you for the feedback. I'm glad to know our website is easy to use and that the warehouse are doing a good job of packaging the goods. If you need anything else just give us a shout! Regards, Nat @ Crosbys.

Posted 8 years ago

“Really pleased with the service, speed and efficiency of our purchase from Crosby's and especially that your courier gives an hour slot for anticipated delivery on the specified day. So very much more helpful than "sometime between 8.00 am and 7.00 pm"!!”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for the review. We do try to get our items to you as fast as possible and we're glad we can offer you a timed delivery slot. It does come in handy sometimes. Regards, Nat @ Crosbys.

Posted 8 years ago

“Very prompt but sent the wrong order (glass size) but put it right immediately and the glasses were swapped over. Always a good sign of customer service when things are put right immediately with no fuss. Highly recommended”

Helpful Report

Posted 8 years ago

“I have found Crosbys to be an extremely accommodating company, very fast and efficient. Their Customer Service is excellent. This is the first time I have used their service and will certainly be purchasing from them again. They also have an effective website. I recently had to return a couple of Chefs jackets to exchange, due to me ordering the wrong size, sorted immediately! I would highly recommend using Crosbys for your Catering needs, Happy customer.”

Helpful Report

Posted 8 years ago

“Posted this cup on Facebook and so many of my friends asked where to buy one!! Great cup, so beautiful and looking forward to all the benefits of drinking from a copper cup! Thanks x”

Helpful Report

Posted 8 years ago

Hello Roselynn, Thank you very much for the review. After a quick Google search, I hadn't realised there were so many benefits to using copper! I'm glad you like the cup and that your friends like them too. Regards, Nat @ Crosbys.

Posted 8 years ago

“Very efficient service from Crosbys, I have used this company in the past and would definitely use again.”

Helpful Report

Posted 8 years ago

“Wonderful glasses and great service. Box was very well padded-they were never going to break”

Helpful Report

Posted 8 years ago

“Good communication, helpful customer service and first class products”

Helpful Report

Posted 8 years ago

Crosbys is rated 4.2 based on 2,698 reviews