Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you good quality and fast delivery”

Helpful Report

Posted 8 years ago

Hello Erman, Thank you for the review. It is greatly appreciated. Regards, Nat @ Crosbys.

Posted 8 years ago

Hello Erman, Thank you for the review. It is greatly appreciated. Regards, Nat @ Crosbys.

Posted 8 years ago

“My package was standing by for two weeks because few items were out of stock. That wouldn't be a problem if i was receiving an email about it automatically but i had to find that out myself by contacting you. Once i was told it would be delivered the next day i still had to wait one more week for it. The lime squeezer is still missing from my order and i have no information about when it would arrive. Also the japanese jigger arrived kind of damaged (photo attached) which i am pretty sad about since the jigger itself would be perfect if it was in perfect condition. Despite the the issue about the delay i still wanted to order some more stuff before my package arrived but now i am not sure about it anymore.”

Helpful Report

Posted 8 years ago

“Waited over two weeks for the order to be dispatched due to one of the items no longer being stocked. However, I had to chase the order up two-three times before being told this. Every time I called Crosbys I was ensured a call back, this only happened once in my dealing with them. I am also still waiting for a refund on the item that is no longer stocked.”

Helpful Report

Posted 8 years ago

Hello Miranda, Apologies for the delay with your order. As you mentioned, the items aren't a standard stock item so they usually only take an extra day, however, our supplier also had stock issues, hence the delay. I have now credited the item that has been discontinued. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Very pleased with my most recent purchase online. The price was really good for very high quality products and they were delivered quickly with no issues or damage to the goods, they came packaged well and were protected properly. Only downside to this company is we have previously had some confusion with a large order and received poor customer service from a delivery driver/customer service representative, other than that great prices and products.”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. I'm glad you find our prices are low and products are of high quality. We are working hard to improve our customer service at the moment and reviews like yours do help us. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“First class service - reviewed my items the next day and was updated regularly with delivery time - would definitely buy from them again”

Helpful Report

Posted 8 years ago

Thank you for your review Joanna, I do hope you enjoy copious amounts of wine in your Chef & Sommelier glasses! Regards, Nat @ Crosbys.

Posted 8 years ago

“Easy ordering and fast delivery, excellent service !”

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Posted 8 years ago

Thanks for the review, much appreciated! Regards, Nat @ Crosbys.

Posted 8 years ago

“Excellent quick service and very fast delivery! Plenty of packaging ensured the glasses arrived safely and not damaged! Will defo use again!”

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Posted 8 years ago

Hello Jacinta, Thank you for the review. We do pride ourselves on making sure that delicate glassware and crystal glass arrive safely. I do hope the glasses serve you well. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Excellent style and quality. Very good price and quick safe delivery.”

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Posted 8 years ago

Hello Sue, I'm glad you like the glasses. They are lovely pieces. Thank you for your kind review. Nat @ Crosbys.

Posted 8 years ago

“Good quick service”

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Posted 8 years ago

“Excellent service! Super fast delivery and great quality glasses! Very pleased. Have recommended Crosbys already!”

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Posted 8 years ago

Hello Michelle, thank you so much for the kind review. I do hope you enjoy a summer full of wine in your new glasses. Have one for us! Regards, Nat @ Crosbys.

Posted 8 years ago

“My beautiful stylish glasses arrived safely and quickly. Great service.”

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Posted 8 years ago

Hello Heather, Thank you for your review. I'm glad you like the glasses. If you ever need any wine or champagne glasses to match just give us a call. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Very good product, and a reasonable price, slight problem with delivery but sorted in a professional manner, so much so I ordered something else.”

Helpful Report

Posted 8 years ago

Hello Glen, thank you for the balanced review. I'm glad we were able to sort the problem for you and hope you enjoy your new Cups. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“excellent product and price. delivery took a while though.”

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Posted 8 years ago

“Good communication about time to deliver which was longer than normal”

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Posted 8 years ago

Hello Malcolm, Thank you for the kind review. The lead time on the Villeroy and Boch cutlery is a little longer due to the fact we have to import them from Germany first. However, this is displayed on our website before purchase. I do hope you like the cutlery though. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Prompt delivery, product as described, good quality. Will definitely be checking with Crosby before ever purchasing dinner/tableware again.”

Helpful Report

Posted 8 years ago

Hello Sonja, Thank you very much for the kind review. I'm glad you like the products and look forward to another order from you! Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Delivery times excellent and products very good. Customer service very helpful and web team very obliging”

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Posted 8 years ago

Hello Frances, thank you for your review. As discussed earlier last week, we will be dispatching the replacement cutlery and extra soup spoons today as you didn't want anything to arrive before the 25th. I do hope the replacements fit your requirements. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“totally good and cool”

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Posted 8 years ago

Thank you for your review Helgi, I hope you enjoy your products. Regards, Nat @ Crosbys.

Posted 8 years ago

“Not sure who dealt with my request for a sample on your crockery but they were very helpful with recommendations on what would suit my business. I'm ordering soon Regards Andrew Smith”

Helpful Report

Posted 8 years ago

Thank you Andrew, very kind review. I do hope you like the free sample. If you need anything else, feel free to get in touch with myself again. Regards, Nat @ Crosbys.

Posted 8 years ago

“GREAT SERVICE AND BRILLIANT PRICE”

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Posted 8 years ago

Hello Akiva, I'm glad you were happy with our service. Thank you for the review. Regards, Nat @ Crosbys.

Posted 8 years ago

“Very easy website to use and the order arrived well packaged and quickly, good quality product reasonably priced.”

Helpful Report

Posted 8 years ago

Hello Michael, thank you for the feedback. I'm glad to know our website is easy to use and that the warehouse are doing a good job of packaging the goods. If you need anything else just give us a shout! Regards, Nat @ Crosbys.

Posted 8 years ago

Crosbys is rated 4.2 based on 2,665 reviews