Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order wasn't dispatched until a week later, i have to call twice and chaise it. They still missed 3 items...”

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Posted 8 years ago

“Good efficient service.”

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Posted 8 years ago

Hi James, Thanks for the review. Good to know we're doing good! Thanks Crosbys

Posted 8 years ago

“Very good price and prompt delivery.”

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Posted 8 years ago

“QUICK DELIVERY AND GOOD COMMUNICATION”

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Posted 8 years ago

“Good speedy service. Glasses arrived well packed and protected. Very pleased with purchase.”

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Posted 8 years ago

Thank you for the review Gillian. Enjoy your new glasses! :)

Posted 8 years ago

“Very helpful at sorting out problems. Nice to have a company which truly cares about customers.”

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Posted 8 years ago

Thank you for the review Alison. We're glad you have had a pleasant experience with Crosbys.

Posted 8 years ago

“Excellent range of products, prices competitive and delivery on schedule. I will be using this company again for our cafe equipment.”

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Posted 8 years ago

Thanks for the Review William. It is greatly appreciated and we're glad you like our products.

Posted 8 years ago

“Fizz glasses arrived on time and well packed”

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Posted 8 years ago

Thank you for your review Ian. Hope you enjoy whatever you put in your new Champagne glasses!

Posted 8 years ago

“First time of using delivery service was disappointed that items were missing when told they were in stock. Got part of delivery on Friday then other was not delivered till Wednesday Got text from courier that would be delivered on Tuesday no delivery. Then got text to say delivery would arrive arrive between 9.40 and 10.40. Did not arrive til about three in afternoon. So not impressed with service”

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Posted 8 years ago

Dear Liz, Please accept our apologies for the disappointing service you received. Unfortunately, one of your items was taken from stock after we had originally informed you they would be available. We were, however, able to deliver the other items the next day due to the Next Day service we provide on most of our items. with regards to the delay in delivery, I have passed on your complaints to the courier as the level of service provided to you for the second delivery was not acceptable. If you were to place an order with us again, compensation will be provided in the way of a discount upon contacting the Website Manager, Nat Bradley prior to placing your order. Regards Crosbys Customer Service

Posted 8 years ago

“We have used Crosby's twice now, great products, very helpful when answering email queries. On our 2nd time they had changed supplier of wooden boards, the products sent out were of poor quality, but this was due to a new supplier being used, however when we question the quality, Crosby's were quick to acknowledge & put it right straight away.. The Blacksmiths Arms”

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Posted 8 years ago

Hello David, Thank you very much for your kind comments. We're glad you got in touch with us as it gives us the opportunity to put things right on the rare occasions where product faults occur. It was a pleasure to deal with you.

Posted 8 years ago

“Ordering Process went smoothly, items arrived well packaged and within specified time frame.”

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Posted 8 years ago

“Great prices, lovely service. Can't ask for more.”

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Posted 8 years ago

“good quick service & turnaround”

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Posted 8 years ago

“It is a bit to early to write a complete feedback, as i have just got these. However, good delivery over the Xmas time means that we will not run out! And I expect these genuine rational parts to work as expected.”

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Posted 8 years ago

“I still haven't received my order and have been given no indication when it will arrive. It would be great if someone could advise?”

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Posted 8 years ago

Hello, Please accept our apologies for the delay on your order. Due to the holiday season and our offices being closed, our normal delivery process was disrupted. I have also contacted you via email to let you know when you will receive your order. Regards Crosbys Customer Service

Posted 8 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 8 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 8 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 8 years ago

“Extremely good service . Fast delivery. Very good quality products . Will be ordering more. Thankyou.”

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Posted 8 years ago

“Prompt service and packed well”

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Posted 8 years ago

Thank you for your comments :)

Posted 8 years ago

Crosbys is rated 4.2 based on 2,665 reviews