Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cutlery received promptly”

Helpful Report

Posted 8 years ago

Thank you for your review Frances, very kind. ~Nat @ Crosbys

Posted 8 years ago

“After 3 weeks i am still waiting for my order to be completed. Original order was 4 forks, 2 knives, and 18 x19.5cm oval dishes. Order that came 6 knives no folks and 18 16.5 oval dishes. The dishes where picked up. They said we could keep the knives but they had no 19.5 dishes left in stock, would we take the next size up which we agreed to 21cm. They then delivered 18x25cm oval dishes along with our forks . we have let your company know that we do not wish to have the 25cm dishes as these are too large and we are still awaiting for these to be picked up and 21cm to be delivered. please can someone let us know what is going on. Also i suggest whoever is ticking off the deliveries is questioned before you start losing business.”

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Posted 8 years ago

“Products arrived in good time. Well wrapped and with "Fragile" labels clearly displayed. Items all received in pristine condition . Would definitely recommend to others!”

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Posted 8 years ago

“Beautiful copper mugs. Looking forward to having a Gin in them!”

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Posted 8 years ago

We're glad you like them Sarah. Save some Gin for us! ~Nat @ Crosbys

Posted 8 years ago

“The service was excellent and very delivery prompt x”

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Posted 8 years ago

“goods were exactly as described and great quality- exactly what I had hoped for !”

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Posted 8 years ago

“Very fast and efficient service, would highly recommend.”

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Posted 8 years ago

“My glasses arrived within 5 days of ordering them, they are beautiful and I am extremely excited to use them! Would buy from Crosbys again.”

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Posted 8 years ago

“Quick turnaround, good pricing. Happy to recommend.”

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Posted 8 years ago

“Very happy with purchase fast delivery well packed will use again in near future”

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Posted 8 years ago

“Easy to order. Very quick delivery. Competitive prices”

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Posted 8 years ago

“Nice choice of basic and professional barware! Reliable delivery.”

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Posted 8 years ago

“Slight problem with the order, but it was easily resolved. Excellent service.”

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Posted 8 years ago

Hello Geoff, Thank you for the review, despite the slight problem. I'm glad we were able to resolve this for you. Regards, Nat @ Crosbys.

Posted 8 years ago

“Thank you good quality and fast delivery”

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Posted 8 years ago

Hello Erman, Thank you for the review. It is greatly appreciated. Regards, Nat @ Crosbys.

Posted 8 years ago

Hello Erman, Thank you for the review. It is greatly appreciated. Regards, Nat @ Crosbys.

Posted 8 years ago

“My package was standing by for two weeks because few items were out of stock. That wouldn't be a problem if i was receiving an email about it automatically but i had to find that out myself by contacting you. Once i was told it would be delivered the next day i still had to wait one more week for it. The lime squeezer is still missing from my order and i have no information about when it would arrive. Also the japanese jigger arrived kind of damaged (photo attached) which i am pretty sad about since the jigger itself would be perfect if it was in perfect condition. Despite the the issue about the delay i still wanted to order some more stuff before my package arrived but now i am not sure about it anymore.”

Helpful Report

Posted 8 years ago

“Waited over two weeks for the order to be dispatched due to one of the items no longer being stocked. However, I had to chase the order up two-three times before being told this. Every time I called Crosbys I was ensured a call back, this only happened once in my dealing with them. I am also still waiting for a refund on the item that is no longer stocked.”

Helpful Report

Posted 8 years ago

Hello Miranda, Apologies for the delay with your order. As you mentioned, the items aren't a standard stock item so they usually only take an extra day, however, our supplier also had stock issues, hence the delay. I have now credited the item that has been discontinued. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Very pleased with my most recent purchase online. The price was really good for very high quality products and they were delivered quickly with no issues or damage to the goods, they came packaged well and were protected properly. Only downside to this company is we have previously had some confusion with a large order and received poor customer service from a delivery driver/customer service representative, other than that great prices and products.”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. I'm glad you find our prices are low and products are of high quality. We are working hard to improve our customer service at the moment and reviews like yours do help us. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“First class service - reviewed my items the next day and was updated regularly with delivery time - would definitely buy from them again”

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Posted 8 years ago

Thank you for your review Joanna, I do hope you enjoy copious amounts of wine in your Chef & Sommelier glasses! Regards, Nat @ Crosbys.

Posted 8 years ago

“Easy ordering and fast delivery, excellent service !”

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Posted 8 years ago

Thanks for the review, much appreciated! Regards, Nat @ Crosbys.

Posted 8 years ago

“Excellent quick service and very fast delivery! Plenty of packaging ensured the glasses arrived safely and not damaged! Will defo use again!”

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Posted 8 years ago

Hello Jacinta, Thank you for the review. We do pride ourselves on making sure that delicate glassware and crystal glass arrive safely. I do hope the glasses serve you well. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

Crosbys is rated 4.2 based on 2,698 reviews