Crosbys Reviews

4.2 Rating 2,699 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for "in stock" items more than a week ago. No email confirmation, nothing delivered and both my email enquiries have been ignored. When it comes to customer service Crosbys simply don't deliver (literally)!”

Helpful Report

Posted 5 years ago

“I would have rated the customer experience as poor if it wasn't for the excellent quality of goods received. I called twice to customer support chasing my order - the second time as the support handler did not call me back as promised. On both occasions he appeared un interested, lacking a personality and gave an impression as not being bothered. We waited ages for part of the delivery- the fact certain goods were out of stock at warehouse (despite when we ordered it said different) which wasn't a problem, the fact your staff didn't think it necessary to let us know by a simple email??”

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Posted 6 years ago

“Exceptional price. Been meaning to complete my set of PIEDMONT cutlery from Villeroy & Boch and this order helped me do that. Great value for money for sure.”

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Posted 1 year ago

“Product as anticipated but delivery was painfully slow - it took 4 days from the date of order to even acknowledge that the order had been received. Especially when I am less than 50 miles from Crosbys. Faster delivery for same brand available from Amazon and other online suppliers”

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Posted 1 year ago

“I don’t know why I received email to ask for review because after 3 weeks of the day I purchased the product I still haven’t received anything. I’ve been emailing and calling and filling online forms but there’s no response to my email and the person in the phone kept asking me to wait, told me they’ll get back to me but never. I now start to wonder if this is a fake website and will never deliver the product to me. Don’t buy from them. I will leave my real name here just to let everyone know this is a serious complain. I do not feel happy about the experience at all.”

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Posted 6 years ago

“Con merchants went into administration the day after i placed order for 6 rational tabs. Im 330 quid out of pocket and i see they are trading virtually straight away. BLOODY CROOKS”

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Posted 7 years ago

“I absolutely adore my Porcelite Seasons Stone plates, bowls, serving patters, cups and saucers. Classy and robust (dishwasher and oven proof) for an excellent price. Absolutely first class customer service, Rachel was lovely and helped organise a Saturday delivery. Recommend and would use again!”

Helpful Report

Posted 7 years ago

“Charged for goods that weren't in stock. 2 weeks to dispatch. The courier firm now can't find my order! They might be the cheapest, but not the best.”

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Posted 7 years ago

“Glasses arrived smashed to pieces. Called to discuss was told send me some pictures and we will arrange some replacements to be sent. No aknowledgement of my email and no replacements received! To top it off received an email today advising if I left a positive would get £5 off next order..?”

Helpful Report

Posted 7 years ago

“Ordered my items, your website showed the item in stock and usually ships within 24 hours, 9 days passed and you never sent me the item and didn't explain to me why there was any delay. Had to resort on requesting a refund via PayPal which then prompted you to swiftly post the item the next day!! Item arrived in a crushed box, thankfully nothing damaged. After all this, nobody at your company phoned or sent me an email to apologise for the situation. Glad I paid via PayPal which made it easy to escalate my issue and get my money back, if I'd paid by another method I would potentially have never received my items. Poor company, bad communication, would NOT recommend and will leave a negative review via trustpilot.”

Helpful Report

Posted 8 years ago

Hello Glen, Sincere apologies for the delay with your order. We had a stock issue with one of the items in the Copper Cocktail Kit meaning there was a delay in constructing and sending out the items. However, I agree you should have been informed of this earlier and due to your feedback, we'll be making sure this happens for future customers. Once the PayPal dispute has been resolved, as a gesture of goodwill we will refund 20% of your order value. (PayPal don't allow a refund until the dispute has been closed). Regards, Nat @ Crosbys.

Posted 8 years ago

“Prompt delivery, however one fork was annoying missing so will be reordering.”

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Posted 8 years ago

Hello Alistair, Thank you for your review. I trust that my colleague Lorren has been able to rectify the issue with the missing fork and I do hope you enjoy the cutlery. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Ordered aweek ago and still havent received order... was however promised I would get it today or tomorrow.. if there is a delay in future a quick call would of be most appreciated”

Helpful Report

Posted 9 years ago

Hello Kerrie, Thank you for your review and constructive comments. Please accept our apologies for the delay on the order. I have passed on your comments to our suppliers and this won't be happening again. Also, because of your comments and dissatisfaction with our service, we've now also implemented a system whereby customers will be contacted if an order can't be satisfied within an specified time frame. If you ever wish to place an order in the future, give our Web Manager a call beforehand and we can arrange a discount on your order and a fast tracked delivery where possible. Regards Crosbys Customer Service

Posted 9 years ago

“The cutlery I ordered - 12 pieces only) arrived in a very badly torn box which could have held well over hundreds. They were strewn across the bottom of the box, the 2 inside boxes holding the 12 pieces (dinner knives) were very badly torn and obviously just thrown in the large box hence scattered across the bottom. To top it all only 11 table knives were in the box. I spoke to the customer services staff and as requested emailed them with photos of this order. I am still after a week awaiting the missing table knife, a response or apology. Absolutely nothing. I am disgusted and disappointed. Could not recommend this company.”

Helpful Report

Posted 9 months ago

“Terrible company. I bought and paid for spoons in July. They arrived a month later and they were the wrong spoons. I complained and asked for a refund and have still not received the refund and we ae now in September.”

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Posted 10 months ago

“Where is my order?? It didn’t delivered??”

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Posted 10 months ago

“Didn’t receive items.. even after they changed my delivery date twice! Now chasing refund that was meant to be in my account days ago!!”

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Posted 10 months ago

“Waited 13 days for my cutlery after 3 phone calls asking where it was ! Four small boxes Arrived in a huge box with no padding. Thrown around and bashed . I emailed a complaint heard nothing and will now send back for a full refund , I hope I get this promptly !! .. the customer service team are very friendly and polite but don’t email or do anything they say they will they will, don’t recommend”

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Posted 10 months ago

“12 days and no sign of my order and no reply to my email sent 5 days ago asking when the order might be sent. Really disappointed”

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Posted 11 months ago

“Very poor service False lead times Say they will call back, but never do”

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Posted 11 months ago

“Order arrived with some damages. I contacted them within the 24hrs to report the damages and I have since chased. It’s now be over a week and not had a response. Aftersales is poor.”

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Posted 1 year ago

Crosbys is rated 4.2 based on 2,699 reviews