Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 4 months ago

“Always prompt efficient service. Reasonable prices for good quality products.”

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Posted 4 months ago

“Excellent, fast delivery with good communication throughout the order process”

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Posted 4 months ago

“Excellent products, just as described. Well packaged and arrived quickly. Happy to buy again from them”

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Posted 5 months ago

“Always good quality products at great prices. Peter in online sales was very helpful in communicating with us, providing samples and processing our order. These guys are always my go to supplier for our restaurant and kitchen supplies.”

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Posted 5 months ago

“Fantastic experience using this company would highly recommend”

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Posted 5 months ago

“Product was excellent just as described! Just to note that the shipping label had cut off the first number of my home address so it was delivered to the wrong house. It took a few days for my neighbour to work out which house it belonged to. But it was delivered to him very quickly!”

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Posted 5 months ago

“Product as advertised. Quick and efficient. The only downside is that it cost £45 delivery which is absolutely outrageous for 4 Packs of Forks and 2 Packs of spoons…”

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Posted 5 months ago

“I found what I was looking for and these tumblers arrived well packaed and in a short interval of time.”

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Posted 5 months ago

“Please see various emails - I STILL haven’t received my order…… Not sure what is going on but at the moment very disappointed and to get a request for a review makes it even more annoying.”

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Posted 6 months ago

“Excellent service from Crosbys. The item I ordered arrived promptly and I’m delighted with my purchase.”

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Posted 6 months ago

“Fantastic service at a great price. Ordered a Robert Welch teapot via Crosbys which was considerably cheaper that other suppliers - placed the order at 12.24 on a Friday and it arrived before 10.00am the following day. Well packaged and as ordered, very happy, will use this company again.”

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Posted 6 months ago

“Of the 3 different sets of knives I ordered only 1 was correct, the other 2 were a different model that they sent in error. The delivery was not particularly quick but acceptable. It took 3 weeks for the replacements to arrive with an intervening prompt after over 2 weeks (replacement had not actually been actioned yet). Replacements were fine. Overall impression is disorganised and not very well geared up for web based orders. Price of goods was good.”

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Posted 6 months ago

“Fair prices, good and fast service”

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Posted 6 months ago

“EXCELLENT SERVICE”

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Posted 6 months ago

Hi Anthony We're so glad to hear you had a positive experience! Thank you for your kind review. - Olivia

Posted 6 months ago

“Our company placed an order on MARCH 24th. The carrier chosen by Crosbys damaged our shipment so it was returned back to source. We weren't informed that had happened. We rang to chase and were assured it would be re-sent. This also didn't happen. After another phone call, we were put through to a manager who finally sorted the issue out and we received a delivery. However, we were disappointed to see that some of our original order was missing was not in our delivery, yet has been paid for. We would be reluctant to use this company again unfortunately.”

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Posted 7 months ago

“Exceptional price. Been meaning to complete my set of PIEDMONT cutlery from Villeroy & Boch and this order helped me do that. Great value for money for sure.”

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Posted 7 months ago

“Took a while to dispatch the order. Trousers were very long but easy to take up.”

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Posted 7 months ago

“Easy orderi g swift safe delivery Excellent product”

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Posted 7 months ago

“Fab quality and a great design…. We brought one as we went on holiday to center parcs and they used them in the restaurants … good enough for them and certainly good enough for me x”

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Posted 7 months ago

Crosbys is rated 4.2 based on 2,662 reviews