Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing order and receiving confirmation, I heard nothing for a week. However a quick phone call and it was explained to me issues with pandemic in getting increased number of orders out as quickly as would normally happen. Goods subsequently arrived within 48 hours. Well packaged and best price I could find. Over all very happy and will certainly use again.”

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Posted 4 years ago

“I was kept in contact throughout with clear information from Crosbys from placing my order to receiving it.”

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Posted 4 years ago

“Easy ordering Good packaging Delivery quick once order processed”

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Posted 4 years ago

“Very great product”

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Posted 4 years ago

“Despite a short delay in delivery, customer service was fantastic and our product was delivered the same day it was despatched.”

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Posted 4 years ago

“Very good products and clear delivery notice.”

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Posted 4 years ago

“I am delighted with my chef and sommelier wine glasses. The first order was returned because some of the glasses were broken in transit but the order was re-sent without delay and arrived in tact.”

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Posted 4 years ago

“All good. thank you”

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Posted 4 years ago

“Order early arrived, container was not packed well, looked like it had been thrown around by carriers, this meant the top had been squashed in. My husband managed to pull out with pliers, so we could undo the top and use.”

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Posted 4 years ago

“products are great quality, i would reorder in the future”

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Posted 4 years ago

“Quick, reliable service with efficient staff too.”

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Posted 4 years ago

“Crosby staff very good. Service was prompt and payment easy. Unfortunately Royal Mail let them down.”

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Posted 4 years ago

“Easy to order, was informed the date of arrival and packaged well”

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Posted 4 years ago

“Proud is great , delivery very slow which is fine if someone communicates with you . I sent two emails chasing up delivery and got no response. Took 3 weeks to arrive. The products came perfect and intact but please do better by responding to your customers.”

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Posted 4 years ago

“Lovely shape wine glasses would highly recommend”

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Posted 4 years ago

“Bought 12 Crystal wine goblets and 12 Crystal gin glasses. Absolutely delighted. Excellent quality will buy more from the same range”

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Posted 4 years ago

“First time with Crosbys everything went ok”

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Posted 4 years ago

“No complaints with your company but delivery service you used was not good. After following the tracking on my delivery I was waiting, watching my front gate but was surprised that it showed on line that an attempt to deliver was not successful and to take the card (there was no card ) and pick up parcel from post office. The time shown on the attempted delivery was the very time I was watching. So I don't think that the delivery man / woman tried as there should have been a card to say so.”

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Posted 5 years ago

“Been looking for the wine glasses i wanted for a good while (most are now so large) and eventually alighted on Crosbys which has a very big selection. Decent price as well. Delivery was slightly slow (6 days) but I wasn't in a hurry (got so used to things arriving next day even despite not paying priority charges at other companies). Overall, I will definitely be back to buy more, in due course.”

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Posted 5 years ago

“Delivery could have been quicker but otherwise great.”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,681 reviews