Crosbys Reviews

4.2 Rating 2,610 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products! I have ordered many items from Crosbys, and I am thrilled with the quality and service I have received on numerous occasions. Would highly recommend this professional & reasonably priced company!”

Helpful Report

Posted 1 year ago

“Of the 3 different sets of knives I ordered only 1 was correct, the other 2 were a different model that they sent in error. The delivery was not particularly quick but acceptable. It took 3 weeks for the replacements to arrive with an intervening prompt after over 2 weeks (replacement had not actually been actioned yet). Replacements were fine. Overall impression is disorganised and not very well geared up for web based orders. Price of goods was good.”

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Posted 2 days ago

“Fair prices, good and fast service”

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Posted 3 days ago

“EXCELLENT SERVICE”

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Posted 1 week ago

Hi Anthony We're so glad to hear you had a positive experience! Thank you for your kind review. - Olivia

Posted 1 week ago

“Our company placed an order on MARCH 24th. The carrier chosen by Crosbys damaged our shipment so it was returned back to source. We weren't informed that had happened. We rang to chase and were assured it would be re-sent. This also didn't happen. After another phone call, we were put through to a manager who finally sorted the issue out and we received a delivery. However, we were disappointed to see that some of our original order was missing was not in our delivery, yet has been paid for. We would be reluctant to use this company again unfortunately.”

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Posted 1 week ago

“Exceptional price. Been meaning to complete my set of PIEDMONT cutlery from Villeroy & Boch and this order helped me do that. Great value for money for sure.”

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Posted 2 weeks ago

“Took a while to dispatch the order. Trousers were very long but easy to take up.”

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Posted 2 weeks ago

“Easy orderi g swift safe delivery Excellent product”

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Posted 2 weeks ago

“Fab quality and a great design…. We brought one as we went on holiday to center parcs and they used them in the restaurants … good enough for them and certainly good enough for me x”

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Posted 1 month ago

“Goods seem ox, not used yet. Delivery took longer than expected but not an issue as I wasn't in a hurry.”

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Posted 1 month ago

“Brilliant service”

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Posted 1 month ago

“Good quality wheel ( nice & strong)! Would recommend to anyone”

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Posted 1 month ago

“Product as anticipated but delivery was painfully slow - it took 4 days from the date of order to even acknowledge that the order had been received. Especially when I am less than 50 miles from Crosbys. Faster delivery for same brand available from Amazon and other online suppliers”