Crosbys Reviews

4.2 Rating 2,718 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order and so far I've had two deliveries but I'm still waiting for 3 x aprons and 10 x ashtrays. No updates given on any parts of the delivery - they just arrive! I phoned regarding due dates and was told I would be emailed but nothing so far!”

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Posted 4 years ago

“It’s my favourite supplier, pretty merchandise at a good price. The best”

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Posted 4 years ago

“Great product, delivered efficiently”

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Posted 4 years ago

“Very poor service, ordered 3 items which said all in stock on site waited over 3 weeks to be told one item was not available and they would release the rest. I agreed to release the rest but still not package so phoned again and was told the second item was not available and would they like us to send the 3rd item and refund the rest. Again I had to chase them each time. Finally got the 3rd items and they were incorrect ! I know most catering companies are poor but this has been a joke and would never use again. I can see why people spend more for Nisbets as they offer a much better service. I can’t be bothered to send the incorrect items back as I’m sure it is more hassle than it’s worth. Avoid Crosby’s”

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Posted 4 years ago

“Great service as always and products”

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Posted 4 years ago

“Order came quickly and well packaged but was not what I had ordered.”

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Posted 4 years ago

“Haven't used this item yet, just a comment about the packaging, box damaged the seal of black and yellow tape not even secured, hopefully nothing damaged!!”

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Posted 4 years ago

“This is a company to avoid. I’m new to the hospitality business, I have quite a large restaurant, pub and wedding venue, I ordered steak knives from Crosbys which took over a month to arrive after chasing up several times, when the did actually arrive after my third phone call they were the wrong pattern and not what I ordered. It’s so frustrating, especially when I have a whole business to set up, I expect to just order and have my items arrive in just days. But no not worth Crosbys. This company is on my black list.”

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Posted 4 years ago

“Great stuff!”

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Posted 4 years ago

“Lovely looking glasses very good quality and they were packaged so well to.”

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Posted 4 years ago

“Have now been waiting for 15 days for my order, have phoned and get told its just arrived and will be out to you tomorrow, still nothing has arrived and I need it this week for a wedding!”

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Posted 4 years ago

“Really good product and good service”

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Posted 4 years ago

“Really happy with my order, great quality and great communication with the team at Crosbys.”

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Posted 4 years ago

“Unfortunately I've still not received my order and still showing as ordering processing.”

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Posted 4 years ago

“Prices are reasonable, delivery should be faster.”

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Posted 4 years ago

“Very pleased with my purchase but the lack of communication is poor. Had no idea when dispatch or due delivery date was. Lucky I was at home when it arrived”

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Posted 4 years ago

“Lovely Genware crockery and good service. Another order on it's way!”

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Posted 4 years ago

“The glasses arrived today and the packaging impressive! Not one chip or crack despite having travelled through the rough hands of the carriers because the packaging was brilliant!! The glasses are LOVELY - elegant and well made. So happy with this purchase - will be buying again - from France.”

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Posted 4 years ago

“Had not recieved a delivery however phoned and dealt with brilliantly. Called back when they said and provided stock update!”

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Posted 4 years ago

“good product, tigh price, prompt delivery”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,718 reviews