Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a week ago no notification f a delivery date. So asking for a review is a bit off. Just send the item first. Thanks.”

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Posted 4 years ago

“Good quality products and fast delivery Thank you”

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Posted 4 years ago

“Easy to order arrived when expected”

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Posted 4 years ago

“After multiple attempts to contact about a missing order I raised a PayPal refund request. A week after the refund request had been posted I got an automated email saying my items had been dispatched. No apology for the 4 week delay in processing the order, didn't ask me if I still wanted the order after 4 weeks and then I got an email asking for a review.”

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Posted 4 years ago

“Quick efficient service and glasses seem to be good quality”

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Posted 4 years ago

“We are happy with the products delivered and recommend for a good price compared to other supplies.”

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Posted 4 years ago

“Always reliable. Always promptly delivered.”

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Posted 4 years ago

“Absolute joke of a company! Website states 48 hour despatch, yet a week later when I chased I was informed that my order was being dispatched that day. Asked for tracking details 3 times so I could track my parcel and ignored 3 times! Promised calls back and never received those calls back either. Worst customer service team I've had the displeasure of experiencing. 'Lauren' in customer services most unhelpful and never fulfils her promises. Getting information out of this company is like getting blood out of a stone!”

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Posted 4 years ago

“Not received order”

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Posted 4 years ago

“It’s the second time I ordered and will be my last one. First time the packed a Couple of 5L canisters all together not thinking they are going to smash, when I confronted them they suggested to send them back to get a refund. I gave up honestly because I’ve just had a c-section, didn’t have the bloody time. Now, I did my order on the 24th of April for. My order is still showing “processing “ send 3 emails to 3 different addressed and no response!!!! Really frustrating!!!!! NEVER EVER AGAIN! Don’t bother ordering from them!”

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Posted 4 years ago

“Very helpful on the phone, how ever as DPD lost my package, they didnt have the processes to handle. Got the product, happy and will use again.”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“Bought items online on a Sunday, confirmation of order straight away. Nothing all week. Phoned Crosby’s on Monday to say - have not received order, told items where in stock and would be posted tomorrow. Paid about £18.00 delivery - asked about getting some of this back, they said they would speak to online sales team and have heard nothing back - shocking service....happy to take your money - avoid - as far as I am aware has still not been delivered.”

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Posted 4 years ago

“Excellent and speedy service. Really helpful when I realised I had ordered the incorrect size, called and change made to order. Will definitely recommend and purchase from them again myself.”

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Posted 4 years ago

“Very pleased with the tray I ordered and it arrived in less than a week”

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Posted 4 years ago

“Is this a genuine company? Ordered February. Payment taken. No delivery or contact. Now May.....”

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Posted 4 years ago

“Over a month later I finally received the goods, which were as expected. Before I got the order I emailed several times and when my last two emails were ignored I resorted to a phone call, to be told that the order was in their warehouse, packaged and ready to dispatch. Will not be using this company again. Too much hard work.”

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Posted 4 years ago

“Disappointing. Ordered on the 23rd April and despatched on the 29th of April. Just so happened that I contacted them via their web form on that date but received no response. Lots of positive reviews but I can't say I'll use them again.”

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Posted 4 years ago

“Fantastic quality, quick turnaround, happy customer”

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Posted 4 years ago

“Very impressed with the glasses. Good quick delivery..Definitely use you again”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,694 reviews