Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought items online on a Sunday, confirmation of order straight away. Nothing all week. Phoned Crosby’s on Monday to say - have not received order, told items where in stock and would be posted tomorrow. Paid about £18.00 delivery - asked about getting some of this back, they said they would speak to online sales team and have heard nothing back - shocking service....happy to take your money - avoid - as far as I am aware has still not been delivered.”

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Posted 3 years ago

“Excellent and speedy service. Really helpful when I realised I had ordered the incorrect size, called and change made to order. Will definitely recommend and purchase from them again myself.”

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Posted 3 years ago

“Very pleased with the tray I ordered and it arrived in less than a week”

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Posted 3 years ago

“Is this a genuine company? Ordered February. Payment taken. No delivery or contact. Now May.....”

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Posted 3 years ago

“Over a month later I finally received the goods, which were as expected. Before I got the order I emailed several times and when my last two emails were ignored I resorted to a phone call, to be told that the order was in their warehouse, packaged and ready to dispatch. Will not be using this company again. Too much hard work.”

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Posted 3 years ago

“Disappointing. Ordered on the 23rd April and despatched on the 29th of April. Just so happened that I contacted them via their web form on that date but received no response. Lots of positive reviews but I can't say I'll use them again.”

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Posted 3 years ago

“Fantastic quality, quick turnaround, happy customer”

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Posted 3 years ago

“Very impressed with the glasses. Good quick delivery..Definitely use you again”

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Posted 3 years ago

“These tins were for my mum to replace her very old tins she was so pleased with these and the quality is brilliant will definitely purchase from yourselves in future”

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Posted 3 years ago

“Great quality product at good prices ... reasonable delivery time too... highly recommend!!”

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Posted 3 years ago

“Beautiful cups if on the small side... but ended up being highly overpriced once you've added VAT on the cups themselves and paid an extortionate £6.50 for delivery only to find out you're having to pay even more VAT on the already extortionate delivery price...”

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Posted 3 years ago

“Product took over a month to send, this would of felt acceptable if a member of their team had communicated to explain there would be a delay. Product was as described and a good price....a little customer service wouldn't hurt.”

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Posted 3 years ago

“I have sent 2 emails as the goods I purchased was damaged. I have no contact from anyone. I contacted them the day I received the goods it has been 5 days!!!!!!”

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Posted 3 years ago

“The worst customer service, never use again I buy lot of stuff more the 1 month ago and been coming in 3 time and still missing stuff. I call at least 4 time for the same reason and no one resolve . Then the last call I made last week and they promised the rest of the good they will be delivered on Friday at Latest wich wasn’t true am still wait . To be honest am not call any more you’re Stealer and Westar time”

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Posted 3 years ago

“Everything was fine”

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Posted 3 years ago

“The product was excellent, however the postage very expensive!”

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Posted 3 years ago

“Order being processed. What the hell does that mean? No response to email - they already have my money. Bizarre online shopping experience.”

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Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

“I can not understand how I can review a order when I still have not received it??”

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Posted 3 years ago

“Had to wait 8 days for my order which was on a standard 1 to 3 days delivery.”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews