Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Genware crockery and good service. Another order on it's way!”

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Posted 3 years ago

“The glasses arrived today and the packaging impressive! Not one chip or crack despite having travelled through the rough hands of the carriers because the packaging was brilliant!! The glasses are LOVELY - elegant and well made. So happy with this purchase - will be buying again - from France.”

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Posted 3 years ago

“Had not recieved a delivery however phoned and dealt with brilliantly. Called back when they said and provided stock update!”

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Posted 3 years ago

“good product, tigh price, prompt delivery”

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Posted 3 years ago

“great service and product”

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Posted 3 years ago

“great product great service and comunication.”

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Posted 3 years ago

“Good choice, prompt delivery”

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Posted 3 years ago

“Good quality items but shipping can take a while and unless you ring. Emails aren’t answered very quickly but once they are issues are dealt with immediately.”

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Posted 3 years ago

“Ordered a week ago no notification f a delivery date. So asking for a review is a bit off. Just send the item first. Thanks.”

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Posted 3 years ago

“Good quality products and fast delivery Thank you”

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Posted 3 years ago

“Easy to order arrived when expected”

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Posted 3 years ago

“After multiple attempts to contact about a missing order I raised a PayPal refund request. A week after the refund request had been posted I got an automated email saying my items had been dispatched. No apology for the 4 week delay in processing the order, didn't ask me if I still wanted the order after 4 weeks and then I got an email asking for a review.”

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Posted 3 years ago

“Quick efficient service and glasses seem to be good quality”

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Posted 3 years ago

“We are happy with the products delivered and recommend for a good price compared to other supplies.”

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Posted 3 years ago

“Always reliable. Always promptly delivered.”

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Posted 3 years ago

“Absolute joke of a company! Website states 48 hour despatch, yet a week later when I chased I was informed that my order was being dispatched that day. Asked for tracking details 3 times so I could track my parcel and ignored 3 times! Promised calls back and never received those calls back either. Worst customer service team I've had the displeasure of experiencing. 'Lauren' in customer services most unhelpful and never fulfils her promises. Getting information out of this company is like getting blood out of a stone!”

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Posted 3 years ago

“Not received order”

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Posted 3 years ago

“It’s the second time I ordered and will be my last one. First time the packed a Couple of 5L canisters all together not thinking they are going to smash, when I confronted them they suggested to send them back to get a refund. I gave up honestly because I’ve just had a c-section, didn’t have the bloody time. Now, I did my order on the 24th of April for. My order is still showing “processing “ send 3 emails to 3 different addressed and no response!!!! Really frustrating!!!!! NEVER EVER AGAIN! Don’t bother ordering from them!”

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Posted 3 years ago

“Very helpful on the phone, how ever as DPD lost my package, they didnt have the processes to handle. Got the product, happy and will use again.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews