Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eight days after placing an order, I have been asked to write a review. I haven't even had a dispatch notice yet. The event I ordered the goods for has been and gone. Very unhappy.”

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Posted 3 years ago

“Need Improvement on processing order. some time did not receive item up to 15 days.”

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Posted 3 years ago

“Brilliant speedy service and fantastic prices.”

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Posted 3 years ago

“I ordered 1 item on the 6th of May, i phoned on 4 different occasions to find out what was happening with the item to be told it was in the warehouse and they didn't know why it hadn't been dispatched. I finally received the item on the 14th of June. If i could source items elsewhere i would in future.”

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Posted 3 years ago

“The "industrial" storage boxes arrived in a huge box with plenty of packing. My advice is don't buy them! If you want small flimsy boxes that will allow you to store a few lightweight small items in then they might be fine but they are certainly not "industrial" They are two flimsy looking and flimsy feeling boxes with some small metal handles stuck in the top - and that apparently qualifies them as being "industrial" design. It has put me off ordering anything more from this company as it looks like I now have to pay for the return of these items in the large box. The returns form had no paid postage”

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Posted 3 years ago

“Good quality product. Could cut down on packaging - the box was unreadably large!!”

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Posted 3 years ago

“Good service had to wait a while for delivery but item came well packaged. Pleased”

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Posted 3 years ago

“Hello Sirs, We ordered per web glasses for Champagne and red wine and pre-paid as usual via www. It has taken approx 6 weeks to get info confirmed that goods shipped after several calls that it will be done very soon. Not very professional behavior, be more honest (out of stock etc) creates better confidence.”

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Posted 3 years ago

“Product arrived but was dinted in numerous locations.”

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Posted 3 years ago

“Hello, July 26th is too late for me please cancel my order ( 52683 (WEB52683) refund my order to my card as soon as possible.”

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Posted 3 years ago

“Lorren needs retraining her customer service is extremely poor. Products arrived damaged spoke with Anisha & Racheal completely incompetent all of them”

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Posted 3 years ago

“Not even an one. for this would have give a fat 0 - Never order from this company. Full of lies and . The manager is even worse.. Never order from this company. Rude unhelpful and blame the delivery company... such incompetence is unreal. NEVER NEVER ORDER from this company....”

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Posted 3 years ago

“Excellent, quick deliver, good price”

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Posted 4 years ago

“Great service - good communication about order (when it was arriving). When it did arrive the parcel was well wrapped. I did have an issue with the order and the customer service was really good at resolving my issue.”

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Posted 4 years ago

“Would love to write a good review but still waiting on my delivery”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I placed my order and so far I've had two deliveries but I'm still waiting for 3 x aprons and 10 x ashtrays. No updates given on any parts of the delivery - they just arrive! I phoned regarding due dates and was told I would be emailed but nothing so far!”

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Posted 4 years ago

“It’s my favourite supplier, pretty merchandise at a good price. The best”

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Posted 4 years ago

“Great product, delivered efficiently”

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Posted 4 years ago

“Very poor service, ordered 3 items which said all in stock on site waited over 3 weeks to be told one item was not available and they would release the rest. I agreed to release the rest but still not package so phoned again and was told the second item was not available and would they like us to send the 3rd item and refund the rest. Again I had to chase them each time. Finally got the 3rd items and they were incorrect ! I know most catering companies are poor but this has been a joke and would never use again. I can see why people spend more for Nisbets as they offer a much better service. I can’t be bothered to send the incorrect items back as I’m sure it is more hassle than it’s worth. Avoid Crosby’s”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,694 reviews