Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Sirs, We ordered per web glasses for Champagne and red wine and pre-paid as usual via www. It has taken approx 6 weeks to get info confirmed that goods shipped after several calls that it will be done very soon. Not very professional behavior, be more honest (out of stock etc) creates better confidence.”

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Posted 3 years ago

“Product arrived but was dinted in numerous locations.”

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Posted 3 years ago

“Hello, July 26th is too late for me please cancel my order ( 52683 (WEB52683) refund my order to my card as soon as possible.”

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Posted 3 years ago

“Lorren needs retraining her customer service is extremely poor. Products arrived damaged spoke with Anisha & Racheal completely incompetent all of them”

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Posted 3 years ago

“Not even an one. for this would have give a fat 0 - Never order from this company. Full of lies and . The manager is even worse.. Never order from this company. Rude unhelpful and blame the delivery company... such incompetence is unreal. NEVER NEVER ORDER from this company....”

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Posted 3 years ago

“Excellent, quick deliver, good price”

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Posted 3 years ago

“Great service - good communication about order (when it was arriving). When it did arrive the parcel was well wrapped. I did have an issue with the order and the customer service was really good at resolving my issue.”

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Posted 3 years ago

“Would love to write a good review but still waiting on my delivery”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I placed my order and so far I've had two deliveries but I'm still waiting for 3 x aprons and 10 x ashtrays. No updates given on any parts of the delivery - they just arrive! I phoned regarding due dates and was told I would be emailed but nothing so far!”

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Posted 3 years ago

“It’s my favourite supplier, pretty merchandise at a good price. The best”

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Posted 3 years ago

“Great product, delivered efficiently”

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Posted 3 years ago

“Very poor service, ordered 3 items which said all in stock on site waited over 3 weeks to be told one item was not available and they would release the rest. I agreed to release the rest but still not package so phoned again and was told the second item was not available and would they like us to send the 3rd item and refund the rest. Again I had to chase them each time. Finally got the 3rd items and they were incorrect ! I know most catering companies are poor but this has been a joke and would never use again. I can see why people spend more for Nisbets as they offer a much better service. I can’t be bothered to send the incorrect items back as I’m sure it is more hassle than it’s worth. Avoid Crosby’s”

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Posted 3 years ago

“Great service as always and products”

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Posted 3 years ago

“Order came quickly and well packaged but was not what I had ordered.”

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Posted 3 years ago

“Haven't used this item yet, just a comment about the packaging, box damaged the seal of black and yellow tape not even secured, hopefully nothing damaged!!”

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Posted 3 years ago

“This is a company to avoid. I’m new to the hospitality business, I have quite a large restaurant, pub and wedding venue, I ordered steak knives from Crosbys which took over a month to arrive after chasing up several times, when the did actually arrive after my third phone call they were the wrong pattern and not what I ordered. It’s so frustrating, especially when I have a whole business to set up, I expect to just order and have my items arrive in just days. But no not worth Crosbys. This company is on my black list.”

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Posted 3 years ago

“Great stuff!”

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Posted 3 years ago

“Lovely looking glasses very good quality and they were packaged so well to.”

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Posted 3 years ago

“Have now been waiting for 15 days for my order, have phoned and get told its just arrived and will be out to you tomorrow, still nothing has arrived and I need it this week for a wedding!”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,687 reviews