Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Crosbys Good customer service”

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Posted 3 years ago

“Delivery was a bit slow but happy with the glasses.”

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Posted 3 years ago

“Very pleased with the item (a cafetière) I ordered after a lot of searching - the design and quality are excellent and the price was reasonable. The only disappointment was that it took longer to be dispatched than expected: after waiting a reasonable time, I enquired when I would receive it and was told it would sent immediately.”

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Posted 3 years ago

“Really pleased with my glass mug order! Will order again.. thank you!”

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Posted 3 years ago

“Great product, great service, great price. See you soon I have no doubt”

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Posted 3 years ago

“Excellent service efficient and speedy delivery”

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Posted 3 years ago

“Happy with product, bought for New Years Eve Disappointed that it took 3 mths to arrive!”

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Posted 3 years ago

“good service delivery a bit longer than expected but understandable at this time”

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Posted 3 years ago

“What a great service, prompt delivery and excellent product.”

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Posted 3 years ago

“Great product and easy ordering online received within 2 days, cheapest around”

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Posted 3 years ago

“Good service quick delivery”

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Posted 3 years ago

“great robust. products! Fast delivery”

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Posted 3 years ago

“Product arrived a little late but when l contacted Crosby they were straight on the case and emailed me back then arrived on that day and very please”

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Posted 3 years ago

“I ordered and paid for a pack of six spoons, but received one spoon. I was told this would be rectified but it has not. I contacted again recently to ask for an update. Crickets.”

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Posted 3 years ago

“Very good quality glassware and good value. Speedy delivery service and well packaged. Will definitely order again!”

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Posted 3 years ago

“My order took about a week or more to be acknowledged, it got delivered and there were dents in my colander so I complained and sent photos. The complaint was upheld and I am due a refund for the colander cost part of my order. I still paid a delivery cost for the shipping of a substandard item which should never have been packed and shipped in that condition. So and hence the 'poor' 2 star rating.”

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Posted 3 years ago

“Perfect all”

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Posted 3 years ago

“I have to say i have has the worst customer service in a long time with Crosby's 1. I sent an item back late last year and only just receiving a refund for this but only after i proved deliver at the returns depot, I have never had to do this in my life and the onis wan on me to prove it had been delivered. 2. I placed an order on the 8th February and chased this order as it had not been delivered back end of February spoke to a lady who agreed to Olivia who agreed to refund the delivery charge as good will which I agreed to. I was told that the order was missing an item and once it was in would be shipped to me, again I agreed to this asking what the expected delivery time would be and informed that about a week. On the 22nd March, at least three weeks after the conversation over my order I sent an email again to Olivia wishing to make a formal complaint over this order. My complain was completely ignored instead i just received an email thanking for my order and the items delivered the next morning. I then checked to see if the refund had been given. No it had not! On the 24th March I emailed Olivia to request this to be refunded and as of the 29th March I've still not received any refund. I feel I have more than patient with all this but but would welcome a conversation from the management over their failings.”

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Posted 3 years ago

“Great mounts lovely quality and arrived in good time.”

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Posted 3 years ago

“Excellent bowl. Lovely designs. Excellent customer service. They were swift and efficient”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews