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Crosbys Reviews

4.2 Rating 2,687 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,687 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Anonymous
Anonymous  // 01/01/2019
My order took about a week or more to be acknowledged, it got delivered and there were dents in my colander so I complained and sent photos. The complaint was upheld and I am due a refund for the colander cost part of my order. I still paid a delivery cost for the shipping of a substandard item which should never have been packed and shipped in that condition. So and hence the 'poor' 2 star rating.
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Posted 4 years ago
Perfect all
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Posted 4 years ago
I have to say i have has the worst customer service in a long time with Crosby's 1. I sent an item back late last year and only just receiving a refund for this but only after i proved deliver at the returns depot, I have never had to do this in my life and the onis wan on me to prove it had been delivered. 2. I placed an order on the 8th February and chased this order as it had not been delivered back end of February spoke to a lady who agreed to Olivia who agreed to refund the delivery charge as good will which I agreed to. I was told that the order was missing an item and once it was in would be shipped to me, again I agreed to this asking what the expected delivery time would be and informed that about a week. On the 22nd March, at least three weeks after the conversation over my order I sent an email again to Olivia wishing to make a formal complaint over this order. My complain was completely ignored instead i just received an email thanking for my order and the items delivered the next morning. I then checked to see if the refund had been given. No it had not! On the 24th March I emailed Olivia to request this to be refunded and as of the 29th March I've still not received any refund. I feel I have more than patient with all this but but would welcome a conversation from the management over their failings.
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Posted 4 years ago
Great mounts lovely quality and arrived in good time.
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Posted 4 years ago
Excellent bowl. Lovely designs. Excellent customer service. They were swift and efficient
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Posted 4 years ago
Web order ignored for a month - finally issued when I called. Showed up the next day with items missing. Would not recommend...
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Posted 4 years ago
Luxury and posh
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Posted 4 years ago
Excellent quality and service every time, love Crosbys.
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Posted 4 years ago
Delivered well packaged and as described. Good comma - would buy from Crosbys again.
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Posted 4 years ago
Much nicer than the photo, well packed, arrived ahead of time, excellent value for money, can’t be more pleased
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Posted 4 years ago
Fantastic products amazing service, Quick professional dispatch, this is now my Second purchase, Will be purchasing and again in the future.
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Posted 4 years ago
BOUGHT 6 STEAK KNIVES NOT SHARP ENOUGH FOR BUTCHERING TRIED GRINDING 2 STILL NO GOOD
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Posted 4 years ago
Excellent service, beautiful glassware, looking forward to ordering more glassware in the future.
Crosbys 5 star review on 26th March 2021
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Posted 4 years ago
Cant write a review as I ordered the wrong size. I should have ordered for a bigger teapot.
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Posted 4 years ago
Lovely glasses, well packed. Needed prompting after waiting 2 or 3 weeks, but was swiftly delivered then.
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Posted 4 years ago
None of the items listed on their website were actually in stock, though they took all the money when the order was received. Subsequent communication has been poor
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Posted 4 years ago
Fast efficient service at low cost.
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Posted 4 years ago
Great product and great value
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Posted 4 years ago
Great variety of goods, quick and efficient service
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Posted 4 years ago
Crosbys provided the goods I wanted, I received helpful service and the package (glassware) was delivered efficiently and intact
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Posted 4 years ago
Crosbys is rated 4.2 based on 2,687 reviews