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Crosbys Reviews

4.2 Rating 2,687 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,687 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous
Anonymous  // 01/01/2019
Good service and very helpful when I had to amend my order
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Posted 4 years ago
Great service with an excellent product. Everything just as you would hope!
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Posted 4 years ago
I ordered on 31st of January, I have emailed and called. Promised items 2nd week of March. Still waiting. Useless company, dreadful customer service. Glad i didnt place a big order. Happy to take money quickly, no good at sending goods. Feels like theft. Zero stars wasnt an option
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Posted 4 years ago
Bought my daughter some flute glasses for her birthday. Beautiful glasses, very good quality. So pleased with my purchase - thank you.
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Posted 4 years ago
Very helpful. Arrived on time, even though I did order on the last minute. Very pleased with product/cake stands. Good quality and well priced. Happy customer.
Crosbys 5 star review on 17th March 2021
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Posted 4 years ago
Very happy with my flutes and tumblers will use again
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Posted 4 years ago
I waited for too long for the delivery and do not receive correspondence to advise delivery date. So I ordered from another source and no longer need these glasses.
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Posted 4 years ago
The items were of poor build and quality, the shipping was far exceeded despatch times and despite two contact us forms being sent, neither were replied too. I also did not receive a confirmation email with an order number I would not recommend or order again.
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Posted 4 years ago
Fast efficient delivery with an excellent courier who 'go the extra mile' to ensure parcels reach us Our order was extremely carefully packed so no chance of breakages. Thrilled with my mugs.
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Posted 4 years ago
Great site, items were delivered promptly and very well packaged.
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Posted 4 years ago
Your just a JOKE SHOP if you sold food it would most probably be inedible like your selling of goods that you do not hold in stock, Utterly sorry I ever had to deal with the likes of crosbys.
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Posted 4 years ago
Glad is quality, very satisfied.
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Posted 4 years ago
Love my enamel dishes - packaged well and kept up to date by email regarding delivery - overall a great service.
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Posted 4 years ago
I ordered a wooden chopping board, it came with a few marks on the board. I have sent Crosby’s to emails, stating the damage, and wanting to return the board, and after 1 week, still no reply from them. I am not sure how to even return the board, hence the email sent asking the question. I will await there reply.
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Posted 4 years ago
I ordered 4 enamel bowls from here, when they arrived one of them was damaged. I immediately sent an email with a picture asking for a replacement and 4 days later I’ve still not had a response.
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Posted 4 years ago
My order came promptly and we'll packaged. I am pleased with the price and service.
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Posted 4 years ago
Fantastic product swiftly delivered. Will definitely order more- can’t fault them
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Posted 4 years ago
Order took over two weeks to arrive, despite 3 emails and 1 telephone call to chase this. Dreadful communication and customer service. I placed a small order initially to see what it would be like to deal with this company. They won't be getting any further business from me. I absolutely understand lack of staff due to Covid working, but do not understand dreadful lack of communication - no excuse whatsoever and no apology either!
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Posted 4 years ago
A fantastic service with a very knowledgeable team. And next day delivery service
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Posted 4 years ago
Perfect Services and Perfect good on time
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Posted 4 years ago
Crosbys is rated 4.2 based on 2,687 reviews