Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item came in two pieces, broken. I suggest both quality of product and packaging were substandard. I'm waiting to hear from Crosbys.”

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Posted 4 years ago

“I can’t review the order if I have not received it”

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Posted 4 years ago

“Order made 12/05 received today after 18 days of no communication from customer service. Glasses were BROKEN and missing item. Ordered £80 received £57 of broken glasses. DO NOT BUY!”

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Posted 4 years ago

“I made an order for 16wine glasses and some other bits. 3 weeks later no delivery has been done and no info from the customer service.”

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Posted 4 years ago

“Purchased a few items from this company Haven't received it yet. Paid for on 30th of April. Having tried to contact the company for so many times but unsuccessful. Got one email saying that they tryed to deliver it on the 12 of may but that had returned to the company. On the website it was only dispatched on the 19 . How is that possible?Today is 25th still nothing. What's going on ,.? Then got an email asking for a good review for £5. Are you serious? Not happy at all. Just want my order or my money back.”

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Posted 4 years ago

“Item ordered 12 /5 not received yet”

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Posted 4 years ago

“Take near 3 weeks (that I can understand with the lockdown), missing 1 item, the rest are not the ones I ordered...”

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Posted 4 years ago

“I ordered items on the 2nd and 4th of month. Payment taken immediately. I wish that shipping had been as prompt, as I have not heard anything further. I sent e-mail last week, but no response. Very poor customer service.”

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Posted 4 years ago

“Why has my order not even been despatched yet, never mind delivered”

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Posted 4 years ago

“No sign of my order and no notice of depatch.”

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Posted 4 years ago

“Well I haven’t received the order!”

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Posted 4 years ago

“Delivery took nearly a month to be dispatched and after I had to chase up the order the parcel arrived damaged with one of the items completely missing.”

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Posted 4 years ago

“Tried to order Rational cleaning tablets via your webpage. So complicated you lost the order to Amazon for the same price.”

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Posted 5 years ago

“Only delivered part of an order. This included an incorrect item (tongs). Had to phone 3 times to get the correct item sent out. Also had to phone twice to follow up on the balance of the order, which included an expensive kitchen blender. Really poor service until I happened to speak to Dawn McCourt (on the third time of phoning). She was absolutely wonderful and chased up the final delivery for me. She phoned me back twice to ensure all was OK. So for Dawn - five stars!!!”

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Posted 5 years ago

“Product still not arrived”

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Posted 5 years ago

“3 weeks to post, poor coms”

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Posted 5 years ago

“Sent a completely different item to what I ordered”

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Posted 5 years ago

“Hope they go bust”

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Posted 5 years ago

“Joke of a company, they leave the phone off the hook and con you out of money”

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Posted 5 years ago

“Would give zero stars if I could! Placed order weeks ago - all email enquiries ignored - still nothing delivered - now Crosbys have the cheek to ask for a review! Disgraceful customer service - avoid.”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,681 reviews