Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong item and only half the order. When contacted only sent half the correct order”

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Posted 7 years ago

“I ordered 6 glasses, 5 turned up. I have sent 2 emails and have heard zilch.”

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Posted 7 years ago

“It took so long to deliver I had to make alternative arrangements, you now want to charge me for return delivery, it is very poor service and I won’t be using you again, nor recommending you to anyone”

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Posted 7 years ago

“Glasses arrived smashed to pieces. Called to discuss was told send me some pictures and we will arrange some replacements to be sent. No aknowledgement of my email and no replacements received! To top it off received an email today advising if I left a positive would get £5 off next order..?”

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Posted 7 years ago

“Extremely poor service! Waited over a week for my order after been told several times my order will be arriving tomorrow.”

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Posted 7 years ago

“Really poor experience and an order that still hasn't been fulfilled despite being placed over 2 weeks ago. No one seems to want to respond to me either with Nat ignoring my emails about it. Can't say I'd recommend them or use them again.”

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Posted 7 years ago

“I received a set of six glasses and one was smashed. I sent two emails and made a phonecall but have yet to receive a replacement. Very disappointed.”

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Posted 7 years ago

“I have not received my order and not had any notification that it's been distributed”

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Posted 7 years ago

“Very disappointed as my order was broken and still havnt recived a reply to any of my emails regarding the order!”

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Posted 7 years ago

“Delivery company would not try to deliver to neighbours - we live in a block of 14, many of whom are retired and yet took three days before they would post through our letterbox. When order finally arrived an item was broken.”

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Posted 7 years ago

“tHE PARCEL HAS NOT ARRIVED”

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Posted 7 years ago

“Arrived 16 days late. They appear to be seconds. The appearance of each varies, from rim stain missing to body glaze missing.”

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Posted 7 years ago

“50% of glasses damaged and flawed..emailed customer services awaiting reply”

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Posted 7 years ago

“Three days ago my order arrived with a missing item so I emailed the Crosby’s only to be ignored. I have emailed them 4 times in the last 3 days but I have had no response, I also requested authorisation to return the remainder of my order but heard absolutely zero.”

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Posted 7 years ago

“Still haven't received my order placed on Sept 14th. Today is the 24th which is a Sunday so obviously won't be arriving today, and no communications ...... not brilliant since payment has been made on 14th.”

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Posted 7 years ago

“Very poor customer service and lack of communication with regards to the delay of my order.”

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Posted 7 years ago

“My payment went through, but order has been waiting a week for me to proof my ID. I didn't get any notifications that something went wrong, just because I called to find out has been order dispatched or not I was informed that I should send my ID etc. After I send all proofs, order was dispatched in 5 days. I have never get notifications that order dispatched. When I phoned again, to find out was it fully shipped, nobody can help me.”

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Posted 7 years ago

“My order was never sent. I am very annoyed.”

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Posted 7 years ago

“Haven't received yet !!!”

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Posted 7 years ago

“I am sending your cutlery back to you because although it claims to be what I want, only the knives match my original set. The forks and spoons are completely different and inferior. I am asking for a refund.”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,681 reviews