Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Crosbys Reviews

4.2 Rating 2,613 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,613 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products good, delivery slow. The product(s) I ordered were supposed to be dispatched quickly. Whilst I appreciate that everyone is experiencing difficulties due to Brexit etc., 5 weeks is a *very* long amount of time for an order to take! Will be going straight to the suppliers next time!”

Posted 1 year ago

“Very good”

Posted 1 year ago

“Glasses arrived within a couple of days and I am really pleased with them. They are very smart and the drink certainly tastes good out of them. I like an larger amount of mixer in my drink and this glass has enough room for ice, alcohol, mixed and fruit (if required). I would certainly recommend these to anyone looking for a ‘short’ glass.”

Posted 1 year ago

“Thank you for the great service, well packaged on receipt.”

Posted 1 year ago

“Great service thank you as for the £5 voucher don’t worry as I live in South Africa leaving tomorrow .”

Posted 1 year ago

“Email communications very good. Quick delivery. Overall happy with my items and service.”

Posted 1 year ago

“Great product”

Posted 1 year ago

“Happy with service so far”

Posted 1 year ago

“Excellent service and speedy delivery”

Posted 1 year ago

“Very nice”

Posted 2 years ago

“Always great for any supplies fast delivery and friendly service”

Posted 2 years ago

“I bought additional items from Sea spray set and I fell in love with it. Item arrived quickly and no damage”

Posted 2 years ago

“The products are good, although they took a while to come into stock and be shipped. Unfortunately though, Crosby's shipped my order to the wrong address - the first I knew was a picture of my parcel outside someone else's front door. I contacted DPD to find out where it had been delivered, but they couldn't disclose the address due to data protection rules. So I contacted Crosby's... their first response was that I gave them the wrong address on my order (even though my email confirmation had the right delivery address). Then they said that they would have to get the goods collected, returned and reshipped - when I suggested they should just send me replacements they said they couldn't. Later, I got an email telling me the address they had been "incorrectly delivered to by the courier" - I went there and collected my parcel, intact. The label on the parcel was the exact address the courier delivered to (albeit not mine), meaning that the order was right, the courier was right and Crosby's made the error - sadly they tried to blame the customer and the courier and have not acknowledged their error. Won't be using them again.”

Posted 2 years ago

“Fantastic service for all things catering related.”

Posted 2 years ago

“Waited almost 3 weeks for the delivery only for it to be incorrect on arrival. I have emailed and sent a message on FB but no reply as yet”

Posted 2 years ago

“Good spoons, arrived well wrapped and promptly”

Posted 2 years ago

“They often have the best price to there competitors along with quick delivery and good customer service”

Posted 2 years ago

“Good website.Great service. Would use again.”

Posted 2 years ago

“Great customer service and help as the payment didn't go through on line I could do it over the phone with ease. My fault as I ordered the wrong teaspoons (too small) so I have to make an exchange.”

Posted 2 years ago

“I ordered 42 plates and only 24 turned up. I phoned customer services to ask if the other 18 would be to follow, they said they didn't know and I would have to email the delivery manager direct. I emailed him directly and had no response. I then emailed the customer complaints department and had no response from them. I then re rang the customer services and spoke to Josh Morrow who was more than helpful and he managed to find my missing plates and have them with me within 24 hours of speaking to him. Unfortunately, 1 box of plates was smashed to bits (The plates were very well packed and suspect it was the fault of the delivery company) I tried to contact Crosbys to let them know as the driver didn't get me to sign for the delivery, or let me inspect the delivery before leaving. It's been over a week now, and I have still not had any response from Crosbys.”

Posted 2 years ago

«
1
2
...
13
14
15
16
17
»

Crosbys is rated 4.2 based on 2,613 reviews