Crosbys Reviews

4.2 Rating 2,706 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response from Customer Service about the delivery status. I have been sending emails for 4 times but still no responses. I do urgently need the goods but now I don’t know if I should order from somewhere else or not.”

Helpful Report

Posted 2 years ago

“Everything arrived in perfect condition. Will order again very soon!”

Helpful Report

Posted 2 years ago

“Product OK, but charged a small fortune for delivery and then took ages to arrive. Delivery and VAT addons more than doubled the price from £8 to £18.”

Helpful Report

Posted 2 years ago

“Very bad service, no response from customers support, waiting 2 weeks so far and still no delivery.”

Helpful Report

Posted 2 years ago

“Delivery good…product is ok. A bit different from the picture and description. I ordered white x20 containers but sent opaque colour. Not as strong but ok.”

Helpful Report

Posted 2 years ago

“Fast processing of order. Super fast delivery.. I item was chipped.. the company hand delivered a replacement the day after that !.. is really good service”

Helpful Report

Posted 2 years ago

“excellent work”

Helpful Report

Posted 2 years ago

“I contacted Crosby's today after being let down by a website supplier affected by delivery issues. Crosby's aspires to provide 'an unrivalled service' and that has certainly been the case given our experience! After speaking with Anisha, she was able to locate the product that we required and reserved it ready for our immediate collection. So efficient, professional and friendly! We will surely recommend Crosby's to others for their brilliant five star customer service! Thank you so much.”

Helpful Report

Posted 2 years ago

“Good quality products and speedy delivery”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Items eequired for a big lunch, bought with 48 hour delivery but not delivered in time. No communication.”

Helpful Report

Posted 2 years ago

“Beautiful glasses, speedy delivery, arrived safe and well.”

Helpful Report

Posted 2 years ago

“We had coffee whilst Christmas shopping at John Lewis, we liked the coffee cups and sauces so much we identified the name on the cup. When we got home we ordered a full set of coffee cups and sauces. Good quality, excellent price, easy to order and delivered within the prescribed timescale. No more to say. Thank you”

Helpful Report

Posted 2 years ago

“Very prompt delivery, well packaged. Thank you.”

Helpful Report

Posted 2 years ago

“Lovely quality at reasonable prices.”

Helpful Report

Posted 2 years ago

“Good service, no nonsense ordering and delivery. Will definitely use again.”

Helpful Report

Posted 2 years ago

“Easy ordering and quick delivery. Item true to description. Good quality.”

Helpful Report

Posted 2 years ago

“Ordered the Anton Black Laguiolle steak knives. They are wonderful and will definitely considerpurchasing from this provider again.”

Helpful Report

Posted 2 years ago

“Loved the champagne glasses! Exactly what we had been looking for and we’re struggling to find for a while. Excellent value for money and speedy delivery - couldn’t ask for anything more”

Helpful Report

Posted 2 years ago

“Our glasses arrived safe en sound and they are amazing, it was really like Christmas when the Delivery Driver rang our bell, the box he presented me with was so big ‘ but I could see why when I opened it up !!! Everything was packed really well to ensure we got our new glasses in good order’ Thank You , I would highly recommend Crosby’s””

Helpful Report

Posted 2 years ago

Crosbys is rated 4.2 based on 2,706 reviews