Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and great service. Very happy as i shopped around for the best price.”

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Posted 2 years ago

“Good product choice and stock. Sent promptly”

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Posted 2 years ago

“Very poor service. I didn’t received my order and after 4 days or so I phoned as it still hadn’t been delivered. I was told it went to the wrong address (different from my billing and delivery address!). No idea where they got that address from. Anyway, it was admitted that it was their fault and that another box will be sent right away. 7 days later, nothing. I ring back, I’m told that they’re still waiting for the original one to come back before they send me a new one!! A) this wasn’t what was agreed! B) I don’t see why I need to wait around for them to get the original back! It’s not as if I could ever receive it since it went to a random address!! Anyway, the second gentleman apologetic enough but having waited over 14 days for simple soup bowls is simply ridiculous. Still don’t get why they didn’t send another box when it’s clearly their fault! And if they needed to wait till the box came back - why on Earth would you not let me know this instead of saying you’re sending a new one and giving me false expectations?! First order, won’t be rushing back to order again. I’ll give 4/10 (simply because the Second Gentleman was very apologetic and empathetic and didn’t understand why this stupid policy is in place either). If it weren’t for him… it’ll be a 1/10!!!”

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Posted 2 years ago

“Good product, price and delivered promptly.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Still have not received all of my order despite emailing them ~ 1 week ago about missing items and all I have received is an automated reply”

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Posted 2 years ago

“Fabulous crockery. Can’t fault Crosby’s. Highly recommend.”

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Posted 2 years ago

“The glasses were just what I wanted”

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Posted 2 years ago

“product very good but they use DPD for delivery who are not good”

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Posted 2 years ago

“Great product and excellent delivery time”

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Posted 2 years ago

“Set of tea pots looked fab except 2 pots where broken when arrived :(”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Reliable excellent service - thank you”

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Posted 2 years ago

“Items were required urgently, spoke to the sales team and goods were received the next day. Very fast and prompt service. Thank you!!!”

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Posted 2 years ago

“Good quality crockery. Very good delivery service.”

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Posted 2 years ago

“Great service, fast delivery”

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Posted 2 years ago

“Previous orders have been delivered with no problems but this latest order was wrong. Contacted by telephone. Promised email and resolution and I have heard nothing.”

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Posted 2 years ago

“My plates arrived today and are absolutely gorgeous, they are very classy, arrived quickly and I would definitely recommend.”

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Posted 2 years ago

“Great product, delivery was super fast. Very happy”

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Posted 2 years ago

“First time buyer - I was so impressed with the range of products Crosbys offers. Quality products. Well packed and speedy delivery. I would give full marks if there was an email/text notification in advance re where the order would be dispatched or delivered (even a rough estimation would be super helpful). All in all, very happy. Many thanks Crosbys. Will buy from you again and recommend Crosbys to my business partners.”

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Posted 2 years ago

Crosbys is rated 4.2 based on 2,694 reviews