Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company failed to dispatch order until one month after order was placed. When querying order, didn’t even have the courtesy to response to emails. Avoid using this company.”

Helpful Report

Posted 5 years ago

“Awful Customer service , 3 people telling u different things waited nearly 3 weeks for order would not order from them again”

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Posted 5 years ago

“I still haven’t received my order placed 10 days ago. The event was yesterday so too late now”

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Posted 5 years ago

“Ordered and paid for "in stock" items more than a week ago. No email confirmation, nothing delivered and both my email enquiries have been ignored. When it comes to customer service Crosbys simply don't deliver (literally)!”

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Posted 5 years ago

“After not being able to deliver my order within 8 days of placing it (their website says delivery in 2 days) Crosby's and I happily agreed to cancel the order and refund the money back to my credit card. That did not happen. They delivered the order to my London Hotel (4 days after I flew back home to Australia) & they have not contacted me since (after 2 emails this past week) asking them to rectify the matter. I would not recommend buying from this company.”

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Posted 5 years ago

“Absolutely shocking service, took 6 weeks for my delivery to arrive after paying £6.50 for delivery, and when I tried to contact Crosby’s to find out where my delivery was and when I could expect it it took them ages to respond. Will not be shopping at Crosby’s again!!”

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Posted 5 years ago

“Companies should not accept orders when they have no stock. Communication was terrible and delivery time very poor.”

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Posted 5 years ago

“Item not received during time frame indicated by you when I placed order, nor even yet. No notification of dispatch - is it still sitting in your warehouse. No contact details given for me to enquire and no response from managers on your Website. Very disappointing. I cannot recommend.”

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Posted 5 years ago

“Ordered my product on 09/12/19 and it has still not arrived as of 02/01/20. Second chase up today so we shall see what happens”

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Posted 5 years ago

“Awful,constant E.mails asking where the item is,over a month.Item eventually arrived.Two small cast iron items,one of which was broken.Not worth sending back 🙄”

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Posted 5 years ago

“Paid for some glassware on 17th December, and still not received it. It says "Awaiting dispatch"........my money wasnt waiting for dispatch, it was paid as soon as I ordered! No communication either.”

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Posted 5 years ago

“Product arrived inside minimal packaging so was unsurprised to find item smashed upon opening box. I emailed customer service 3 dats ago but have had no response.”

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Posted 5 years ago

“Can’t review STILL waiting terrible service they take your money then you hear nothing”

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Posted 5 years ago

“Placed an order, finally got a call after nearly a month apologising for how late it was. It arrived two days later. 50% of the items were broken and I was assured replacements would be sent out, it's been a week and these still haven't been received. I expressed my disappointment over the phone to someone and they were apologetic, however when I asked if I would receive any form of compensation I was told that I wouldnt, plus I'm still waiting for half my order. I'm not usually someone who leaves reviews, especially not bad ones, but the service from Crosbys was shocking. I would urge you to steer well clear!”

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Posted 5 years ago

“Item not yet received!”

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Posted 5 years ago

“Terrible. Not all my order arrived and no response when questioned.”

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Posted 5 years ago

“I have not received my order it came up as returned to depot and no card was left to say why I emailed you last friday but no reply therefore i cannot review this . Please help to find my order or i will need a refund .thankyou”

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Posted 5 years ago

“I have been waiting over 2 weeks for 3 griddle scrapers, I have sent 2 emails to ask there whereabouts and had no reply to either. Very poor service and customer service stay well clear 😡”

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Posted 5 years ago

“Very poor service. Placed an order on line, paid in full, then heard nothing. I then get an e- mail to ask me to write a positive review of my purchase. Well I haven’t received my goods. Then call to get update only to be told that goods are our of stock. Can’t be trusted - will not use again.”

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Posted 5 years ago

“Such a bad experience . I had to call 3 times regarding my refund . Never again I’ll be using this company”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,681 reviews