Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tea and coffee set I bought are excellent quality. I am thrilled with them. The website and transaction was smooth. The only one downside was delivery, which was longer than 10 days. However, I did email and ask and received a prompt reply and assurance that it would be posted in the next day. Given the pandemic situation this was an acceptable delay but it would have been nice to be told rather than have to write. I will happily use this shop again and recommend it to friends and family.”

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Posted 4 years ago

“Service and delivery was great.”

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Posted 4 years ago

“the crockery is excellent but this is credits of Porcelite. the order took a while to be processed, final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation”

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Posted 4 years ago

“I was very pleased with the service from Crosby’s, I telephoned them to say I needed the order quickly it arrived the next day ! The items I ordered were just exactly what I had expected, it was well packed , so 10 out of 10 for Crosby’s !”

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Posted 4 years ago

“Spoke to the team on the phone and found them quite helpful, recieved high quality spoons and knives - just waiting for delivery of my matching forks. Hope to deal with them again .”

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Posted 4 years ago

“Nice website. Delivery as promised. The glasses I purchased are a lovely quality, much better than I expected and very good value for money.”

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Posted 4 years ago

“Our first order with Crosbys, we ordered 2 boxes of wine glasses. I called the day after ordering to ask for a estimated delivery date, I was told i would get a call back from the web team to confirm, I did not get a call back. 3 days later i called again, i was told my delivery would go out that day or the following day... nothing turned up. I called again for the 3rd time another 4 days later, i was finally told that one of the items was out of stock and this was why my delivery was delayed. Due to this poor customer service and lack of contact with regards to stock not being available i asked for a refund on the delivery, I was told i would of course get a refund and my delivery would be with me by Monday at the latest...... my delivery turned up on Tuesday. I emailed to ask for the delivery refund as i had not got any confirmation of this, guess what! No one replied. I run an engraving company and we are sourcing a new supplier of standard wine glasses, we get through 100's every month. I will not be using Crosbys again and I would not recommend the company to anyone.”

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Posted 4 years ago

“Great selection on their site. Very competitive prices. Speedy delivery. Think that says it all!”

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Posted 4 years ago

“I would not recommend this company for its customer service or its products.”

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Posted 4 years ago

“purchased 1/2 pint clear glasses-well packed -arrived unbroken no confirmation of order no correspondence poor delivery time but on the plus side good quality and fair price”

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Posted 4 years ago

“A very small tin £6. Charged £7.80 delivery. I was going to return it the cost which would not be refundable was £3.80. It begs the question why charged £7.80. I will not use the company again!”

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Posted 4 years ago

“Very happy with our new glasses. Good quality and great price.”

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Posted 4 years ago

“Excellent service, quick delivery”

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Posted 4 years ago

“Great service from start to finish. Extremely efficient.”

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Posted 4 years ago

“Great quality milk jugs”

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Posted 4 years ago

“The ice bucket is just the right size and great quality!”

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Posted 4 years ago

“First time using this company and I was very pleased with the whole transaction. I called to ask a question and spoke to a really friendly and helpful person. Delivery was super quick and glasses exactly what I needed. Thank you!”

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Posted 4 years ago

“After placing order and receiving confirmation, I heard nothing for a week. However a quick phone call and it was explained to me issues with pandemic in getting increased number of orders out as quickly as would normally happen. Goods subsequently arrived within 48 hours. Well packaged and best price I could find. Over all very happy and will certainly use again.”

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Posted 4 years ago

“Great product at a great price, delivery was a day late but most things are at present. Will use again.”

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Posted 4 years ago

“great valve for money I use these gloves all the time for gardening and doing dirty jobs around the house”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,696 reviews