Crosbys Reviews

4.2 Rating 2,713 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and high quality glasses, thank you”

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Posted 5 years ago

“All good, thank you. Your prices and product ranges are great and we received everything as ordered. Delivery took a little while, but we're a long way from you and we didn't need anything urgently in any case. Thank you.”

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Posted 5 years ago

“super fast delivery and very good quality thank you.”

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Posted 5 years ago

“Sadly I ordered two bitter dashers cork pourers, one was fine but the other the cork had a crack down one side and fell apart in my hand, sent an email explaining this but received no reply...”

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Posted 5 years ago

“Ordered some wine glasses, beautiful, arrived well before they were due, 5 star service, definitely use again.”

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Posted 5 years ago

“I've switched from nisbets to this and they are great.highly recommended”

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Posted 5 years ago

“good . . .............. ...”

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Posted 5 years ago

“This is the first time that I have used Crosbys. The items arrived on time, packed well, and were the correct items. Excellent service from a reputable firm.”

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Posted 5 years ago

“One glass is flawed. Sent photo as requested for replacement. 3 weeks later no acknowledgement and no replacement despite 2nd reminder. Lovely glasses. Dreadful customer service.”

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Posted 5 years ago

“Placing the order was fine. However I didn’t get any update after initial confirmation I had to call up and ask for an update and then I got my parcel”

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Posted 5 years ago

“I recently bought a cocktail muddler from Crosbys. When it arrived it was faulty. Crosbys were fantastic. The resolved the issue immediately, sending me a replacement. The product is excellent: very good quality. Well done Crosbys.”

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Posted 5 years ago

“Haven't recieved them still”

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Posted 5 years ago

“Poor customer service yet again from Crosby’s. With no advance warning my delivery took 18 days to be delivered. When I called Customer Services I was told the lady couldn’t deal with my query and I had to email the Web Manager directly as he was working from home and she couldn’t deal with my query. Second time I’ve ordered from this company and every time the delay has been horrendous, including pre-COVID, with very poor communication.”

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Posted 5 years ago

“Great service, fast and economical”

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Posted 5 years ago

“Good quality and cheap”

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Posted 5 years ago

“Great selection with competative prices, Well done.”

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Posted 5 years ago

“Order no 39324.....We waited a couple of weeks before getting a call to say two items were not in stock and would I mind changing for another item .. ok no problem ... I emailed back 4 weeks later as no items had been delivered.... no response ... so I called and politely suggested that I would possibly cancel my order ( hoping for a reason and a possible apology to rectify the issue) and was swiftly told “that’s fine I’ll get a refund sorted straight away” ....... really .... I won’t be ordering anything from this company again ...... this meant to be a trial order and potentially followed by many more orders!!”

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Posted 5 years ago

“The tea and coffee set I bought are excellent quality. I am thrilled with them. The website and transaction was smooth. The only one downside was delivery, which was longer than 10 days. However, I did email and ask and received a prompt reply and assurance that it would be posted in the next day. Given the pandemic situation this was an acceptable delay but it would have been nice to be told rather than have to write. I will happily use this shop again and recommend it to friends and family.”

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Posted 5 years ago

“Service and delivery was great.”

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Posted 5 years ago

“the crockery is excellent but this is credits of Porcelite. the order took a while to be processed, final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,713 reviews