Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering was good. Delivery was quick - but unfortunately the parcel arrived having been badly and inadequately packed. The wrapping was a thin bag that had obviously broken and was taped up by the 'delivery company' (photo taken on arrival attached)”

Helpful Report

Posted 7 years ago

“Ordered on 20th December, still waiting for our order to be delivered. Needed the items for Christmas day service. Crosbys were able to deliver a 25ml thimble measure sample but neglected to deliver the £118.82 worth of items required!”

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Posted 8 years ago

“I ordered some glasses , I contacted you twice to check on a delivery date . I was assured I would have them by my required date. They did not arrive when I contacted you again I was told that you had half the order and were waiting for the other stock . I asked you to sent what you had in stock , both items arrived the next day ! Poor customer service with no contact from your selves .”

Helpful Report

Posted 8 years ago

“The product itself was fine, but my package took over two weeks to arrive. I ordered it at the end of November for a Christmas present, and it barely arrived in time for my flight home, so that was annoying and stressful. And then to top it off, the package didn't look as described. There is an image on the site of all the pieces in the cocktail set in a nice box all packaged up and displayed. It looks like a very nice gift. The real product arrived with every piece loose in a big bag. I emailed about it and got some stupid response about how the picture I was referring to was actually for a different set. No explanation as to why this photo was used for a different product. Will not be shopping here again.”

Helpful Report

Posted 8 years ago

Hello Stephanie, Thank you for your honest review. As mentioned in my email to yourself, we do have cocktail kits available that come in boxes. You purchased the kit that doesn't have a box displayed on the image. There is nothing in the description which promises a box. However, we have now purchased boxes for the kit as a result of your feedback. To address the significant delay, we have had an influx of orders which we weren't able to predict meaning our process wasn't able to cope. We've addressed this now so there won't be any more issues as we approach Christmas. We do appreciate your honest review and the recipient of the kit enjoys it. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Ordered online for delivery 2-3days it took two further calls and arrived 10days later”

Helpful Report

Posted 8 years ago

“Ordered and paid for three items and only two arrived without explantion The delivery company couldn't find my address and missed the delivery slot despite having my contact details and gave up until I contacted crosbys Obviously out of stock I have not been contacted with updates for the. balance of my order Not happy”

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Posted 8 years ago

“I have not received the product”

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Posted 8 years ago

“I initially ordered cutlery on 17 July. It still hadn't arrived mid August. Phoned to cancel. Nat was very helpful. Strangely, half the cutlery arrived mid Sept even though I cancelled. Again, Nat very helpful but overall, not the best shopping experience.”

Helpful Report

Posted 8 years ago

“Had an order delivered two bits missing called twice they said I would be credited to my account nothing happened I'm now calling for the third time not good enough”

Helpful Report

Posted 8 years ago

Hello Stephen, Apologies for the delay with your refund. I have now processed this for you. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Lovely product, dreadful customer service and delivery.”

Helpful Report

Posted 8 years ago

Hello Helen, I am glad you like the products but I do apologise for the bad customer service you received. It shouldn't have happened and taking that on board, we've taken a few steps to try improve this for our customers in the future. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“My package was standing by for two weeks because few items were out of stock. That wouldn't be a problem if i was receiving an email about it automatically but i had to find that out myself by contacting you. Once i was told it would be delivered the next day i still had to wait one more week for it. The lime squeezer is still missing from my order and i have no information about when it would arrive. Also the japanese jigger arrived kind of damaged (photo attached) which i am pretty sad about since the jigger itself would be perfect if it was in perfect condition. Despite the the issue about the delay i still wanted to order some more stuff before my package arrived but now i am not sure about it anymore.”

Helpful Report

Posted 8 years ago

“Waited over two weeks for the order to be dispatched due to one of the items no longer being stocked. However, I had to chase the order up two-three times before being told this. Every time I called Crosbys I was ensured a call back, this only happened once in my dealing with them. I am also still waiting for a refund on the item that is no longer stocked.”

Helpful Report

Posted 8 years ago

Hello Miranda, Apologies for the delay with your order. As you mentioned, the items aren't a standard stock item so they usually only take an extra day, however, our supplier also had stock issues, hence the delay. I have now credited the item that has been discontinued. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Ordered product I plenty of time but they failed to deliver for mymy Mum's birthday. Instead it was 5 days late. They said there was a mix up and it was delivered to their depot. Not impressed at all.”

Helpful Report

Posted 8 years ago

Hello Miss Wakeman, Apologies that we couldn't delivery your products in time. It is disappointing for both you as a customer and I as a supplier. As a result of your review and the mix up, we have implemented slight changes to our delivery process so we can be sure customers are getting a fantastic service. If you ever wish to place an order in the future, give me a call and we can arrange a discount as an apology. Regards Nat @ Crosbys

Posted 8 years ago

“The order was accidently delivered to the wrong address. I chased this up and was promised a call back to rearrange delivery.....never received that call.”

Helpful Report

Posted 8 years ago

Hello Mr Hopper, Thank you for your review and apologies that no-one has got back to you. Unfortunately, as the parcel has been signed for by someone by the name of Hopper at the address provided on the order, we wouldn't be able to change the delivery address at this point. If you wish to get in touch, give our Web Manager Nat a call who will be able to discuss some options with you. I have also sent you an email with this information. Regards Crosbys Customer Service

Posted 8 years ago

“I was quite disappointed about communication and delivery. I placed my order on 29th April and estimated delivery date was on 3rd or 4th May. And I paid 6,50£ for that delivery. My parcell was not delivered by 4th so I reached company via phone. On my first attempt gentleman on the phone took my order number and promised to call back in couple of minutes. That did not happen so I reached company on the second attempt. So finally they looked up for my order and told me that things I had ordered are not in the stock (on online shopping every item was in stock!). So I asked why nobody informed me. Did not get any response on that. And gentleman promised me to let me know when missing items will be in stock and when will the parcell be delivered. Did not happen as well. I received parcell in two weeks since I placed the order. With no delivery refunded or apology. I am sure this was one and only time I used services of this company. Radim Zvanovec”

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Posted 8 years ago

“My order wasn't dispatched until a week later, i have to call twice and chaise it. They still missed 3 items...”

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Posted 9 years ago

“First time of using delivery service was disappointed that items were missing when told they were in stock. Got part of delivery on Friday then other was not delivered till Wednesday Got text from courier that would be delivered on Tuesday no delivery. Then got text to say delivery would arrive arrive between 9.40 and 10.40. Did not arrive til about three in afternoon. So not impressed with service”

Helpful Report

Posted 9 years ago

Dear Liz, Please accept our apologies for the disappointing service you received. Unfortunately, one of your items was taken from stock after we had originally informed you they would be available. We were, however, able to deliver the other items the next day due to the Next Day service we provide on most of our items. with regards to the delay in delivery, I have passed on your complaints to the courier as the level of service provided to you for the second delivery was not acceptable. If you were to place an order with us again, compensation will be provided in the way of a discount upon contacting the Website Manager, Nat Bradley prior to placing your order. Regards Crosbys Customer Service

Posted 9 years ago

“Ordered aweek ago and still havent received order... was however promised I would get it today or tomorrow.. if there is a delay in future a quick call would of be most appreciated”

Helpful Report

Posted 9 years ago

Hello Kerrie, Thank you for your review and constructive comments. Please accept our apologies for the delay on the order. I have passed on your comments to our suppliers and this won't be happening again. Also, because of your comments and dissatisfaction with our service, we've now also implemented a system whereby customers will be contacted if an order can't be satisfied within an specified time frame. If you ever wish to place an order in the future, give our Web Manager a call beforehand and we can arrange a discount on your order and a fast tracked delivery where possible. Regards Crosbys Customer Service

Posted 9 years ago

“Website had trouble loading the Paypal payment option in the end had to use a card, yet to receive information about my products being shipped. Even though i met the qualifications for the next day delivery it wasn't even given to me as an option and I should have received the package yesterday.”

Helpful Report

Posted 9 years ago

Crosbys is rated 4.2 based on 2,689 reviews