Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broken glasses, whole box returned, awaiting replacement glassware.”

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Posted 6 years ago

“Part of the order was wrong. 4 of the glasses were correct and 4 were the wrong type and not what I ordered. I have sent Crosbys an email but had no response yet.”

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Posted 6 years ago

“Took over a month to get the product, with minimal interaction or updates and then a surprise delivery scheduled.”

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Posted 6 years ago

“Sorry, but two pieces where broken in the box,s, awaiting a response”

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Posted 6 years ago

“Order made on 20th October, estimated delivery 26th - 1st November. After calling twice eventually delivered 9th November. Excuse was out of stock but no emails explaining delays, I had to call twice.”

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Posted 6 years ago

“Delivery was too long. I paid almost as much for delivery as the item! I expected it to arrive quicker than a week.”

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Posted 6 years ago

“Requested review before item dispatched - not impressed so far”

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Posted 6 years ago

“I contacted customer service but no answer so far. On 12 plates ordered only 5 were not broken. The other categories of plates were perfect.”

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Posted 6 years ago

“I were really happy with the products that I got, but unfortunately four out of eighteen plates were damage. The edges were broken. I took pictures of it and was wonderingen if there is an email I can send the pictures to? Best regards Evelina”

Helpful Report

Posted 6 years ago

Hello Evelina, Thank you for your review. If you send an email across to orders@crosbys.co.uk with the images attached, we'll replace the broken plates free of charge. Kind Regards, Nat @ Crosbys.

Posted 6 years ago

“Spoke to rep, he said he would sort us competitive prices. have had no further contact from him”

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Posted 6 years ago

“Ordered a pack of 6 glasses, 3 were damaged. Replaced 2 weeks later after being chased & one of the replacements was damaged too. Very poor quality control. Glasses that weren't damaged are cheap & thin. One has cracked already. Would not buy from here again. Waste of £20”

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Posted 6 years ago

“Took far too long to arrive and communication was slow : not happy”

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Posted 6 years ago

“Order dissaray !! Did not complete my order but I had to contact you to find out what was going on..if you can't meet an order say up front!!”

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Posted 6 years ago

Hello Colin, Thank you for your honest review. Apologies for the delay with your Cocktail Kit. We build the kits ourselves and sometimes items are out of stock. We should have informed you as soon as possible and we will be putting systems in place to do this more efficiently for future customers. Kind Regards, Nat @ Crosbys.

Posted 6 years ago

“I ordered the Villeroy Boch Oscar cutlery and was sent something completely different, not only this the boxes were really dmaaged. I then called to tell them and they said they would call me back. They asked me if I could get the items ready for return and could I put them in a box to protect them????. They never did call back so I called again and they told me that they would email me. They did the next day and told me that what I ordered was out of stock and would take two weeks to come in. This was yesterday so fingers crossed they come in and you can swap them.”

Helpful Report

Posted 6 years ago

“Placed an order for 2 champagne glasses and 2 wine glasses, didn't hear a thing for over a week, had to chase the order, was then told the order would be split as champagne glasses were out of stock! Then received 2 wine glasses and then I asked if I could order 2 more to add to my champagne glasses then received an email to say champagne glasses had been dispatched but no mention on the extra glasses, now having to chase again!!!! Poor service!!”

Helpful Report

Posted 6 years ago

“The ordering was good. Delivery was quick - but unfortunately the parcel arrived having been badly and inadequately packed. The wrapping was a thin bag that had obviously broken and was taped up by the 'delivery company' (photo taken on arrival attached)”

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Posted 6 years ago

“Ordered on 20th December, still waiting for our order to be delivered. Needed the items for Christmas day service. Crosbys were able to deliver a 25ml thimble measure sample but neglected to deliver the £118.82 worth of items required!”

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Posted 7 years ago

“I ordered some glasses , I contacted you twice to check on a delivery date . I was assured I would have them by my required date. They did not arrive when I contacted you again I was told that you had half the order and were waiting for the other stock . I asked you to sent what you had in stock , both items arrived the next day ! Poor customer service with no contact from your selves .”

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Posted 7 years ago

“The product itself was fine, but my package took over two weeks to arrive. I ordered it at the end of November for a Christmas present, and it barely arrived in time for my flight home, so that was annoying and stressful. And then to top it off, the package didn't look as described. There is an image on the site of all the pieces in the cocktail set in a nice box all packaged up and displayed. It looks like a very nice gift. The real product arrived with every piece loose in a big bag. I emailed about it and got some stupid response about how the picture I was referring to was actually for a different set. No explanation as to why this photo was used for a different product. Will not be shopping here again.”

Helpful Report

Posted 7 years ago

Hello Stephanie, Thank you for your honest review. As mentioned in my email to yourself, we do have cocktail kits available that come in boxes. You purchased the kit that doesn't have a box displayed on the image. There is nothing in the description which promises a box. However, we have now purchased boxes for the kit as a result of your feedback. To address the significant delay, we have had an influx of orders which we weren't able to predict meaning our process wasn't able to cope. We've addressed this now so there won't be any more issues as we approach Christmas. We do appreciate your honest review and the recipient of the kit enjoys it. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Ordered online for delivery 2-3days it took two further calls and arrived 10days later”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,608 reviews