Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was placed on 15th Dec for Christmas presents. I phoned on 21st Dec and was told it was due for dispatch the next day. 2 hours later I received an email that it could not be delivered before earl Jan and did I want a refund. I responded very firmly that I wanted my money back asap. Heard nothing back and instead the goods were delivered on 5th Jan which was no use to me.”

Helpful Report

Posted 7 years ago

“Ordered 4 glasses via internet. They were delivered in a box for 6 glasses making it appear I had bought them maybe second hand or something. I called to complain. The girl seemed completely disinterested. I then e mailed my concerns for which I didn’t even get a reply. Would never use again.”

Helpful Report

Posted 7 years ago

“Placed an order for Xmas delivery on 26th November. Item was on 10-15 day delivery. It’s now 27th December and I’m still waiting for items to arrive. Tried emailing customer services, received no reply.”

Helpful Report

Posted 7 years ago

“I have not used the product so I can't comment on its quality. The description did say that it came in a "White Presentation Box for gifting". In fact it came in a cheap, battered white box which I wouldn't dream of using for a gift. The delivery was a nightmare. I waited in for three days only to be told that the courier (UK Mail) could not find my address (a normal, urban address with a registered postcode). It's impossible to contact them in the meantime to find out what the problem is or give directions. I tried to Crosbys about it directly and was told somebody would ring back the next day – they never did. I ended up having to collect the parcel from a middle-of-nowhere depot at my own expense.”

Helpful Report

Posted 7 years ago

“2 of the glasses were loose in the box, just in bubble wrap, and we’re smashed. Still waiting for a response to my email about this.”

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Posted 7 years ago

“Broken glasses, whole box returned, awaiting replacement glassware.”

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Posted 7 years ago

“Part of the order was wrong. 4 of the glasses were correct and 4 were the wrong type and not what I ordered. I have sent Crosbys an email but had no response yet.”

Helpful Report

Posted 7 years ago

“Took over a month to get the product, with minimal interaction or updates and then a surprise delivery scheduled.”

Helpful Report

Posted 7 years ago

“Sorry, but two pieces where broken in the box,s, awaiting a response”

Helpful Report

Posted 7 years ago

“Order made on 20th October, estimated delivery 26th - 1st November. After calling twice eventually delivered 9th November. Excuse was out of stock but no emails explaining delays, I had to call twice.”

Helpful Report

Posted 7 years ago

“Delivery was too long. I paid almost as much for delivery as the item! I expected it to arrive quicker than a week.”

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Posted 7 years ago

“Requested review before item dispatched - not impressed so far”

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Posted 7 years ago

“I contacted customer service but no answer so far. On 12 plates ordered only 5 were not broken. The other categories of plates were perfect.”

Helpful Report

Posted 7 years ago

“I were really happy with the products that I got, but unfortunately four out of eighteen plates were damage. The edges were broken. I took pictures of it and was wonderingen if there is an email I can send the pictures to? Best regards Evelina”

Helpful Report

Posted 7 years ago

Hello Evelina, Thank you for your review. If you send an email across to orders@crosbys.co.uk with the images attached, we'll replace the broken plates free of charge. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Spoke to rep, he said he would sort us competitive prices. have had no further contact from him”

Helpful Report

Posted 7 years ago

“Ordered a pack of 6 glasses, 3 were damaged. Replaced 2 weeks later after being chased & one of the replacements was damaged too. Very poor quality control. Glasses that weren't damaged are cheap & thin. One has cracked already. Would not buy from here again. Waste of £20”

Helpful Report

Posted 7 years ago

“Took far too long to arrive and communication was slow : not happy”

Helpful Report

Posted 7 years ago

“Order dissaray !! Did not complete my order but I had to contact you to find out what was going on..if you can't meet an order say up front!!”

Helpful Report

Posted 7 years ago

Hello Colin, Thank you for your honest review. Apologies for the delay with your Cocktail Kit. We build the kits ourselves and sometimes items are out of stock. We should have informed you as soon as possible and we will be putting systems in place to do this more efficiently for future customers. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“I ordered the Villeroy Boch Oscar cutlery and was sent something completely different, not only this the boxes were really dmaaged. I then called to tell them and they said they would call me back. They asked me if I could get the items ready for return and could I put them in a box to protect them????. They never did call back so I called again and they told me that they would email me. They did the next day and told me that what I ordered was out of stock and would take two weeks to come in. This was yesterday so fingers crossed they come in and you can swap them.”

Helpful Report

Posted 7 years ago

“Placed an order for 2 champagne glasses and 2 wine glasses, didn't hear a thing for over a week, had to chase the order, was then told the order would be split as champagne glasses were out of stock! Then received 2 wine glasses and then I asked if I could order 2 more to add to my champagne glasses then received an email to say champagne glasses had been dispatched but no mention on the extra glasses, now having to chase again!!!! Poor service!!”

Helpful Report

Posted 7 years ago

Crosbys is rated 4.2 based on 2,689 reviews