Crosbys Reviews

4.2 Rating 2,726 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for a set of small wooden bowls in July and received a confirmation online. They have never arrived in spite of several telephone calls tp your accounts office, who assured me they would be dispatched asap. They were paid on my Visa bill in August.”

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Posted 4 years ago

“Products fine, but deliveries take longer every time I order.”

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Posted 4 years ago

“Order was placed on 2nd September. I emailed on 13th September as order had not yet been marked as deapatched and got no reply. Emailed again on 20th September, and still received no reply. On 23rd September I finally resorted to filing a PayPal dispute, which finally resulted in my order being shipped. I received no apology for the extremely delayed despatch or the lack of replies to my emails.”

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Posted 4 years ago

“Order placed on the 7th of September. Order was only fulfilled after I called Crosby's directly on the 23rd - two weeks of the order just sitting in the database to then be told "Oh yeah - we have loads of that in the warehouse, I'll get it sent over." Credit to whoever answered the phone, it did arrive the next day, but it shouldn't have taken me calling up to get my order processed.”

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Posted 4 years ago

“Delivery delayed without them informing me. When I phoned them they promised immediate dispatch and a delivery date. They failed to fulfill this promise. Positives: 1. Crockery was good 2. Delivery by DPD eventually with DPD informing me of delivery time.”

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Posted 4 years ago

“My delivery had been missed forgotten don’t really know but I waited over two weeks for my products and had to actually call to see where my goods actually where poor in my opinion.”

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Posted 4 years ago

“Took 3 weeks to dispatch despite goods being shown as in stock at time of order.”

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Posted 4 years ago

“Customer service & length of time before delivery was very poor. Stated online items were in stock but was told it wasn’t in stock on the phone when they didn’t arrive. Next I was told they were being put on the carrier as we spoke…….. still no delivery, days later & many more phone calls they blamed delivery driver. Would be reluctant to use again & felt I was not told the truth”

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Posted 4 years ago

“Things missing off the order, poor customer service. First time I have used them, will not again”

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Posted 4 years ago

“Very poor delivery service.”

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Posted 4 years ago

“Very slow delivery, almost as though they forgot our order. Have been waiting 2 and a half weeks with no word about dispatch and order still 'processing' until we emailed chasing at which point we finally got a dispatch notice”

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Posted 4 years ago

“Poor service . Ordered and received notification of delivery in 48hours. 7 weeks later after two emails requesting update and full refund, to which I received no response, the glasses arrived. Fortunately all in tact. Sorry but as nice as the glasses are I would not recommend!”

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Posted 4 years ago

“Hello Sirs, We ordered per web glasses for Champagne and red wine and pre-paid as usual via www. It has taken approx 6 weeks to get info confirmed that goods shipped after several calls that it will be done very soon. Not very professional behavior, be more honest (out of stock etc) creates better confidence.”

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Posted 4 years ago

“Product arrived but was dinted in numerous locations.”

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Posted 4 years ago

“Have now been waiting for 15 days for my order, have phoned and get told its just arrived and will be out to you tomorrow, still nothing has arrived and I need it this week for a wedding!”

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Posted 4 years ago

“Product took over a month to send, this would of felt acceptable if a member of their team had communicated to explain there would be a delay. Product was as described and a good price....a little customer service wouldn't hurt.”

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Posted 4 years ago

“My order took about a week or more to be acknowledged, it got delivered and there were dents in my colander so I complained and sent photos. The complaint was upheld and I am due a refund for the colander cost part of my order. I still paid a delivery cost for the shipping of a substandard item which should never have been packed and shipped in that condition. So and hence the 'poor' 2 star rating.”

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Posted 4 years ago

“Clearly forgotten about me. Left mouldering in warehouse for 2 weeks, until I phoned up. Then came straight away. Annoyed by pathetic excuse, and no apology. Perhaps 2 stars is too good?”

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Posted 4 years ago

“Not as described. Chafing fuel image shown on website was not what turned up. Disappointed”

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Posted 4 years ago

“After my order was placed and payment taken, it was a month before my order was actually dispatched, this was only done after contacting Crosby's to check the status of said order. Items are good quality.”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,726 reviews