Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 6 x cutlery knives and 6 x cutlery forks. When the items arrived I noticed one knife was missing. I advised Crosbys immediately by email and send photographs. I have emailed again but at the time of writing this review, five days later, I have still had no response.”

Helpful Report

Posted 4 years ago

“Ordered on the 24th August. After a month of waiting began chasing. Was told that one item was out of stock and the other parts of the order would be sent separately. Nothing arrived. Chased again and was given the same response. Again waited and nothing arrived. Called again and was told the out of stock item was due in the next day and it would be dispatched together with next day delivery. A week later I called again and was told the items would be sent next day. The were and I received the following day. And guess what... one of the glasses in the set was broken! Bad experience all round.”

Helpful Report

Posted 4 years ago

“Customer service has been poor. I ordered a set 6 of glasses for a present. I was unable to get my order confirmed for several weeks, meaning that the birthday for which they were a present came and went. Before the order as dispatched, I tried to chase the order and get confirmation that the order had been placed but received no reply. Finally, one of the 6 glasses did arrive. It then took a further few efforts to contact Crosby's to get the rest of the order dispatched. At the time of writing, I am not sure whether these have been dispatched but I wait hopeful that they have been”

Helpful Report

Posted 4 years ago

“Very disappointed with Crosbys, I ordered steak knives and plates it was only after paying for the order that I received a notification stating the knives could not be delivered to a private address, on contacting Crosbys I was told it was illegal to deliver any type of knife to a private address, I asked why this wasn’t made clear at point of order and was told they would pass this on to their IT Dept. The website indicates plates were available to despatch within 48 hours yet my order placed 2/9/20 was not despatched until 8/9/20 Would not recommend this company.”

Helpful Report

Posted 4 years ago

“5 of 12 of my glasses came broken and no one is responding to my emails.”

Helpful Report

Posted 4 years ago

“After waiting a week for the order to arrive I was really disappointed with the quality. I have purchased hammered copper drinking vessels from a different company on amazon and the difference in quality is there to see.”

Helpful Report

Posted 4 years ago

“A very small tin £6. Charged £7.80 delivery. I was going to return it the cost which would not be refundable was £3.80. It begs the question why charged £7.80. I will not use the company again!”

Helpful Report

Posted 4 years ago

“I missed some items on my order I keep writing to the customer service and no answer”

Helpful Report

Posted 4 years ago

“The items I've received a great, but I had to chase my order a month after my money was taken as I had no updates. I've also only received 2/3 of my order so will have to chase them again. Not sure I will be making another order as the customer service had been disappointing.”

Helpful Report

Posted 4 years ago

“Non-existent communication after initial payment. Failed to reply to email requesting delivery forecast. Did finally respond to second email, 11 days after purchase, to inform me that two items were not actually in stock. In-stock items finally arrived 19 days after original payment. Check out the photos - this is GENUINELY how Parcel Force delivered the package (there was a loose glass in there too - I kid you not!). Still waiting to hear about missing items...”

Helpful Report

Posted 4 years ago

“Bottle had leaked when I opened it up”

Helpful Report

Posted 4 years ago

“The six C&S 7oz Flutes arrived with one glass base chipped. The glasses were in the C&S box with no protection of the individual bases and the glasses were loose. The delivery box packaging allowed the box to move inside. Disappointing they were replacement for some of our glasses that had become chipped.”

Helpful Report

Posted 4 years ago

“Only received 1 item out of 2”

Helpful Report

Posted 5 years ago

“The product was delivered promptly, however the box was badly broken making it necessary for me to sellotape it back together in order to use the cutting blade.”

Helpful Report

Posted 5 years ago

“Quick dispatch but late delievery and all 5boxes of gloves were short of 4pairs of glove each. Very sad.”

Helpful Report

Posted 5 years ago

“Still awaiting delivery of soap (showing in stock at time of order) There has been no communication at all as to when the order will arrive..”

Helpful Report

Posted 5 years ago

“Order of Gin glasses was good value but had to chase for the dispatch of these items and then the returns was very slow and had to chase several times for refund.”

Helpful Report

Posted 5 years ago

“One of the bowls was broken on arrival. I have reported this. I did receive an initial response but now silence. Please replace bowl! I want to order more crockery but reluctant to do so until this is resolved”

Helpful Report

Posted 5 years ago

“Quality products but bad customer service”

Helpful Report

Posted 5 years ago

“I ordered 6 glasses which I understood were in stock, but after some two to three weeks no delivery. On checking my order on line the goods were shown as pending. I contacted Crosbys on two occasions and only on the second did I get an answer that the wrong parts were in their store. Up to this point no attempt had been made to inform me of this problem. From order to delivery was about one month, service not acceptable”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,689 reviews