Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weeks went by and no product or update. Had to ring Crosby's who said that there was a backlog of orders and that they would ship the item the next day. They did ship the next day, but it was annoying that I had to call them to get the item moving - I am sure that had I not rung up the item would have still been sitting there waiting on a shelf! With regard to the glasses, UTOPIA Old Fashioned, they were no where near as lovely as the description or photos. The have com out of a mould in 3 pieces joined - you can see the join lines, and the pattern goes slightly array on the joins. The worst part is on the rims where there are no patterns, so the 3 joins stand out like a sore thumb. The glasses look cheap, and so far each member of the family has said that at a glance they look plastic! Would not recommend, and would not buy again.”

Helpful Report

Posted 5 years ago

“Item not arrived”

Helpful Report

Posted 5 years ago

“I ordered some crockery from my coffee shop and after 10 days it had not arrived. It took 2 emails (both ignored) and a phone call to get any update. They blamed their shoddy service on a systems issue, but as someone who runs a business myself this is not a good excuse.”

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Posted 5 years ago

“Had to chase up the order twice as it had not been despatched.”

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Posted 5 years ago

“Order placed 27th Dec, quoted delivery 2nd Jan. Finally delivered 14th Jan. Even with one day public holiday on 1st Jan, waiting over two weeks without any indication of delay is unacceptable. I would not order again.”

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Posted 5 years ago

“J'ai recu que la moité de ma commande...j'ai tjrs toujours aucune reponse...”

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Posted 5 years ago

“Never respond to emails it’s happened twice now!!”

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Posted 5 years ago

“Thank you, but 30 per cent of the ordered items came broken.”

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Posted 5 years ago

“A week after ordering it still had not been dispatched so I had to phone to chase it up, to which they then dispatched it. When it arrived the box was covered in a brown sticky substance. The decanter is exactly what I wanted and expected! So not so good service but good product!”

Helpful Report

Posted 5 years ago

“Goods not received for 2 weeks. I had to chase. No apology, just that they were on their way. I said we're not open on Mondays but delivery attempted then anyway. So now they are Parcelforce depot. hopefully we will receive them this year!”

Helpful Report

Posted 5 years ago

“I can’t complain about the actual products as they were exactly what I was after.. The big issue with my order was that I had to wait over two weeks to receive it and made multiple phone calls before finally finding out that the warehouse had sent my items with the wrong label on. For this reason it will definitely put me off ordering in the future as most items I need are of high priority and urgency.”

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Posted 5 years ago

“Haven't received it yet!”

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Posted 5 years ago

“Delivery was on time and correct but either the Carrier Service was poor or the package it left in was poor because what arrived at our warehouse was by some miracle still in tact despite it looking like it had been through a washing machine. Given that the products are in plastic (therefore breakable) boxes we respectfully suggest that the packaging is sturdier for future deliveries”

Helpful Report

Posted 5 years ago

“Crosbys have a good range and usually hold good stock. Unfortunately our recent delivery arrived one item short and one boxed set broken.”

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Posted 5 years ago

“ORDER DISPATCHED SLOWLY COMPARED TO OTHER COMPETITORS AND TWO EMAILS CHASING ORDER JUST IGNORED.”

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Posted 5 years ago

“Delivery of my order was fantastic - delivered the morning after I placed the order. However, two of the bowls I ordered were broken. I immediately sent an email to report the breakage and asked what I needed to do. After I did not hear back, I went online and contacted customer service. Again, I received no response. I am still waiting.”

Helpful Report

Posted 5 years ago

“Picture shown did not match item received.”

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Posted 5 years ago

“How can I REVIEW, still waiting on my delivery.😿”

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Posted 5 years ago

“Ordered some goods on a Monday with a 3 to 4-day delivery. Emailed them at the end of the week when nothing had arrived. They didn't respond. Phoned them on the following Tuesday when I saw on their website that the goods were still Awaiting Dispatch and cancelled the order. The two stars are because the woman was polite and accepted the cancellation without quibble.”

Helpful Report

Posted 5 years ago

“The service received was good and efficient, the products were of the quality expected but the packaging was really inadequate and the majority of my terracotta pots arrived broken or damaged. It's a shame. This does not reflect respect and attention for your own brand and products nor for the customer.”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,689 reviews