Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service and great quality glassware, thank you Crosbys.”

Helpful Report

Posted 4 years ago

“Easy website to navigate and order, I was slightly worried about delivery timescale as there was a Covid delivery delay warning, but no problem arrived very quickly and well packed. Great service and will be placing another order very soon.”

Helpful Report

Posted 4 years ago

“Very disappointed with Crosbys, I ordered steak knives and plates it was only after paying for the order that I received a notification stating the knives could not be delivered to a private address, on contacting Crosbys I was told it was illegal to deliver any type of knife to a private address, I asked why this wasn’t made clear at point of order and was told they would pass this on to their IT Dept. The website indicates plates were available to despatch within 48 hours yet my order placed 2/9/20 was not despatched until 8/9/20 Would not recommend this company.”

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Posted 4 years ago

“5 of 12 of my glasses came broken and no one is responding to my emails.”

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Posted 4 years ago

“My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!”

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Posted 4 years ago

“Great service, a minor issue with the order but customer services soon had it sorted out.”

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Posted 4 years ago

“Products were great as was pricing but order process and delivery were quite slow (we are in the middle of a pandemic however!) but other companies have been able to deliver quickly. Due to the delivery delay I had to purchase some of the items elsewhere as I needed them.”

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Posted 4 years ago

“Great, fast service”

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Posted 4 years ago

“Good quality of glassware. I will be back to buy more glasses.”

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Posted 4 years ago

“Misleading product, was not China as described, but more like stone. Faulty, with black lines & cracks. Customer service also dismal, no help and asking me to send the product back when it was received damaged. After a bit of arguing, promised to collect, but never showed up on the confirmed date. Never had such a bad experience with Crosby before.”

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Posted 4 years ago

“Brilliant website with large clear images of products. Really fast to send out and everything that shows ‘in stock’ on website is! Excellent e.mail follow up with tracking info etc.”

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Posted 4 years ago

“After waiting a week for the order to arrive I was really disappointed with the quality. I have purchased hammered copper drinking vessels from a different company on amazon and the difference in quality is there to see.”

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Posted 4 years ago

“Shocking service. Delivery came a case short back in January and we STILL haven't had that yet (which we paid for). Also some of the glasses were smashed and, surprise surprise, these haven't been replaced either. Never again, AVOID AT ALL COSTS!”

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Posted 4 years ago

“Lovely set purchaser very happy”

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Posted 4 years ago

“Absolutely love my Porcélite Seasons purchases, first saw this collection in our local restaurant, loved them, googled and found them, going to start my own collection of both colours, stone and wheat, very classy”

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Posted 4 years ago

“Customer service is their priority. If something is going to be a little later than expected they give you options. Products always arrive quickly and good quality.”

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Posted 4 years ago

“I have placed an order on the 9th of August for two chef aprons. It is the 28th of August today and I still haven't received my order. Even after contacting Crosbys on the 18th of August about this. I'm dissapointed that it took so lo g to process the order and that I still have not received my order. Nobody even bothered to co tact me or inform me of the delay. I understand there may be some delays during to the current situation however this is really unacceptable for the length of time it has taken. I had to cancel my order in the end not even a Ln apology”

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Posted 4 years ago

“Great selection of products and quick delivery, all in one piece!”

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Posted 4 years ago

“Excellent service and great value. Cutlery arrived very quickly, much sooner than expected. Many thanks.”

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Posted 4 years ago

“Fabulous quality glasses and very fast delivery. Would highly recommend.”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews