Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but order turned up in dribs and drabs and still waiting on two items.”

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Posted 4 years ago

“Really well packaged glasses so no breakages. Very sturdy but nice looking glasses. Well definitely buy again.”

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Posted 4 years ago

“so glad i used Crosbys to get my dishes from .it was easy to order and very prompt delivery,nicely packaged as well.definately will tell others and be back to you myself thank you”

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Posted 4 years ago

“Very happy with products, fragile glassware all arrived well wrapped and in perfect condition.”

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Posted 4 years ago

“Very bad experience! First the website is designed to make you think they have items in stock. In fact they have zero stock and they only check if the item is available from the real third party distributor once you order. They will not bother to inform you that the item you thought was in stock, will not be available for months. Customer service staff are unprofessional... answering the phone with... what do you want. Ryan the manager agreed with me about my above comments and simply says "what do you want?" Does not give any apology for the scammy style of his company. They even have the balls to give £5 credit for me to review their company here. So how about instead of bribing people for good reviews and actually making your company better and less scammy.”

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Posted 4 years ago

“Second order i've placed with crosbys and I have to say this time round was shocking. I placed my order and after two weeks without hearing anything I sent an email enquiring about it to which I got no response. At the three week mark I called them and asked about my order to which I was told they would look into it and call me back, never got the call back. After 4 weeks and a flurry of further emails I was told the order would be marked for dispatch which took a futher 3 days. When the order did finally turn up over 5 weeks from order date it was wrong. I'm still waiting on the wrong item to be collected and to recieve the one I ordered in it's place.”

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Posted 4 years ago

“Fast delivery and amazing choice we love the quality glasses we have received will definitely be ordering from Crosbys again.”

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Posted 4 years ago

“The crockery we chose, Seasons, is absolutely lovely! There was so much choice and we were helped by having seen it at a restaurant in Wales while on holiday. Crosbys’s web site came up in my search and it was extremely clear and informative. I was really surprised at the prices and ordered oval plates, pasta dishes and bowls, in two colours. They arrived, extremely well packaged, very quickly. I was really impressed with the quality and look of them and ordered more! No hesitation at all! And I topped it up with an order for wine glasses and candles!”

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Posted 4 years ago

“I have been a customer of Crosbys for a number of years now. They are without doubt the very best when it comes to fulfilling your every need in Kitchen, Dining, and Glassware items. I am continually complemented on the style of all my Glassware, whether it be Wine or Spirits. A drink always tastes better from a quality glass. I have found Crosbys to be both efficient and professional from Sales to Delivery and would use no other company !”

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Posted 4 years ago

“Gorgeous, excellent delivery times, very posh for Christmas, even if I will be drinking alone!”

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Posted 4 years ago

“Service and product were both excellent.”

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Posted 4 years ago

“Good customer service although initial enquiry took 3 days for a response. Products as described.”

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Posted 4 years ago

“Delivered very promptly, items ordered were fragile and was sent with excellent packaging. Would order from Croxby's again.”

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Posted 4 years ago

“Beautiful wine glasses. Delivery could be quicker as the item was in stock”

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Posted 4 years ago

“Amazing service as always!”

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Posted 4 years ago

“Great price great products but extremely slow delivery”

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Posted 4 years ago

“Still waiting on my order nearly a month after I placed it. Called up twice to see what was happening only to be promised on both occasions that they didn't know why it hadn't be dispatched and that they would go and organise for it to be. No follow up and still waiting. Would kind of expect if you had free shipping but I paid £6.50!”

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Posted 4 years ago

“Customer service has been poor. I ordered a set 6 of glasses for a present. I was unable to get my order confirmed for several weeks, meaning that the birthday for which they were a present came and went. Before the order as dispatched, I tried to chase the order and get confirmation that the order had been placed but received no reply. Finally, one of the 6 glasses did arrive. It then took a further few efforts to contact Crosby's to get the rest of the order dispatched. At the time of writing, I am not sure whether these have been dispatched but I wait hopeful that they have been”

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Posted 4 years ago

“I received excellent service in ordering by phone and precise shipment with all pieces in tack.”

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Posted 4 years ago

“Ordered some coffee mugs and they look great. Well made and great value. They took a couple of weeks to dispatch my order and I had to call a couple of times to chase it up. Apart from that, great.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,696 reviews