Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful wine glasses. Delivery could be quicker as the item was in stock”

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Posted 4 years ago

“Amazing service as always!”

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Posted 4 years ago

“Great price great products but extremely slow delivery”

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Posted 4 years ago

“Still waiting on my order nearly a month after I placed it. Called up twice to see what was happening only to be promised on both occasions that they didn't know why it hadn't be dispatched and that they would go and organise for it to be. No follow up and still waiting. Would kind of expect if you had free shipping but I paid £6.50!”

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Posted 4 years ago

“Customer service has been poor. I ordered a set 6 of glasses for a present. I was unable to get my order confirmed for several weeks, meaning that the birthday for which they were a present came and went. Before the order as dispatched, I tried to chase the order and get confirmation that the order had been placed but received no reply. Finally, one of the 6 glasses did arrive. It then took a further few efforts to contact Crosby's to get the rest of the order dispatched. At the time of writing, I am not sure whether these have been dispatched but I wait hopeful that they have been”

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Posted 4 years ago

“I received excellent service in ordering by phone and precise shipment with all pieces in tack.”

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Posted 4 years ago

“Ordered some coffee mugs and they look great. Well made and great value. They took a couple of weeks to dispatch my order and I had to call a couple of times to chase it up. Apart from that, great.”

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Posted 4 years ago

“Afraid that we had to chase Crosbys for our order as they "forgot" to send it but once that had been sorted goods were here within 2 days”

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Posted 4 years ago

“I finally received my order over 2 weeks late and after numerous phone calls promising delivery. Would not recommend if you need anything urgently.”

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Posted 4 years ago

“I waited three weeks for the order to be dispatched. I had to phone to ask why it was taken so long. One of the glasses is chipped upon arrival. I have emailed regarding this, and yet to have a response.”

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Posted 4 years ago

“Great quality, durable and light. Thanks”

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Posted 4 years ago

“Good solid glasses. quirky and interesting.”

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Posted 4 years ago

“Approachable on the phone, and large order arrived to Highlands in 3 days from ordering. All packed well and no issues.”

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Posted 4 years ago

“I was so pleased to find replacement forks for my cutlery set at Crosby’s. The website is easy to navigate and order from. The order arrived within a couple of weeks, which was no problem. Will order from them again!”

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Posted 4 years ago

“Delighted with my glasses and white ceramic glasses. Great value for money and would definitely purchase from Crosbys again.”

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Posted 4 years ago

“I placed my order on 3rd August; payment was taken and I received an Order Confirmation email. I heard nothing more. I chased the order on 22nd August and was told it would be dispatched shortly. I chased the order again on 3rd September, 7th September, and 10th September. On 14th September half of my order arrived, one item was damaged. As of 15th September I am still waiting for 2 items I paid for 6 weeks ago.”

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Posted 4 years ago

“Ordered the Oenologue expert glasses. Fantastic product, probably best glasses I have ever bought. Even makes plonky wine taste good. One star off as delivery was delayed, most likely due to Covid 19.”

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Posted 4 years ago

“easy ordering and quick delivery. I am very pleased with the glasses, they meet my expectations and would certainly recommend.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Top quality crockery at very reasonable prices. Delivered promptly, thank you.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews