Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and good service, thank you”

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Posted 4 years ago

“Somewhat troubled start but after a few calls managed to get the order all sorted and delivered! Everything arrived in one piece. Really pleased. Thank you and hoping to order some more now! My final communication was really helpful!”

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Posted 4 years ago

“Excellent service. Beautiful glassware.”

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Posted 4 years ago

“Prosecco glasses were beautiful and exactly what I wanted. Arrived quickly and in very secure packaging.”

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Posted 4 years ago

“Poor customer service. I had the wrong item arrive, phoned customer service and was told I'd get a call back. Didn't get a call back so emailed instead, was told the correct item would be delivered the next day. It wasn't. Called again and was told I'd get a call back, didn't get a call back so phoned again. Was told it had been despatched that day (a day after it was meant to be delivered). Was then told over email that it was because of a mistake of the item being sent to the wrong place. Received the item the next day and one of the pieces was broken because it was packaged very badly. Emailed again and was given a £3.22 refund for the one broken item, thought they could have at least refunded the expensive £6.50 postage as well. Then when I questioned this, the girl over email implied she was doing me a favour by not charging me for the initial wrong item or collecting it? So now I have a box of mugs that I don't want in my small flat that I feel bad throwing away and no one else I know wants them and apparently that's justification for the bad experience I've received. Way too much hassle, will definitely shop elsewhere next time.”

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Posted 4 years ago

“Excellent selection, price, and prompt delivery.”

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Posted 4 years ago

“Excellent service - and good customer feedback - highly recommended”

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Posted 4 years ago

“very poor customer service, took a month for delivery to arrive”

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Posted 4 years ago

“Great packaging and glasses arrived intact. Could not find a better price online. All in all, we will be coming back to Crosby’s for future orders!”

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Posted 4 years ago

“absolutely disgusting service. a month for the products to arrive after three emails sent to the company. all blamed on covid although the customer services skills need some training. there is a thing called communication from the people who are willing to take your money when you order.”

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Posted 4 years ago

“Ordered 1 spray bottle of household polish Had to call twice to ask for delivery, finally delivered 3 weeks late and was charged £6.50 for delivery in an enormous box filled with bubble wrap and the small spray bottle of polish. NOT IMPRESSED”

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Posted 4 years ago

“Excellent service. Kept well informed, delivery arrived on time as estimated.”

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Posted 4 years ago

“Champagne flutes delivered promptly and well packaged. Love the style of the glass and good quality. Satisfied with my order.”

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Posted 4 years ago

“Excellent service from start to finish. Great customer service. Highly recommended.”

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Posted 4 years ago

“Excellent value, prompt service. Well packed, so arrived with no real chance of having been damaged. Plates were about £12.56 each, most sites listed them for closer to £19. What more could you ask for?”

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Posted 4 years ago

“I purchased 6 x cutlery knives and 6 x cutlery forks. When the items arrived I noticed one knife was missing. I advised Crosbys immediately by email and send photographs. I have emailed again but at the time of writing this review, five days later, I have still had no response.”

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Posted 4 years ago

“Professional service and top product. Very impressive. Thank you very much.”

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Posted 4 years ago

“a month later I still havent received by products, and they dont reply to your emails either”

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Posted 4 years ago

“Lovely set of plates. Really happy about my purchase and good customer service. Thank you.”

Crosbys 5 star review on 12th October 2020

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Posted 4 years ago

“Ordered on the 24th August. After a month of waiting began chasing. Was told that one item was out of stock and the other parts of the order would be sent separately. Nothing arrived. Chased again and was given the same response. Again waited and nothing arrived. Called again and was told the out of stock item was due in the next day and it would be dispatched together with next day delivery. A week later I called again and was told the items would be sent next day. The were and I received the following day. And guess what... one of the glasses in the set was broken! Bad experience all round.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,696 reviews