Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Français: Nous avons acheté des assiettes Churchill qu'on rêvait depuis longtemps. Le site internet et très bien fait et les prix sont intéressants. Mais la livraison a été catastrophique. Sur 24 assiettes, 8 étaient totalement cassées et d'autres étaient griffées. Un vrais désastre. Les assiettes n’étaient pas assez emballées, une simple feuille de papier entre chaque objet. Nous avons immédiatement signalé le problème à Crosbys; ils nous annoncent que nous seront remboursés. Après plus d'un mois nous sommes toujours en attente d'une solution ou remboursement. Nous sommes inquiets. Les assiettes survécu sont très belles! English: We bought some Churchill plates that we had dreamed of for a long time. The website is very well done and the prices are good. But the delivery was catastrophic. Out of 24 plates, 8 were totally broken and others were scratched. A real disaster. The plates weren't wrapped enough, a single sheet of paper between each item. We immediately reported the problem to Crosbys; they tell us that we will be reimbursed. After more than a month we are still waiting for a solution or a refund. We are worried. The survived plates are very beautiful!”

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Posted 4 years ago

“The products are great, but delivery takes too long. I've bought from them twice and the first time it took me over a month to get my products. The second time it took over two weeks.”

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Posted 4 years ago

“It’s very bad service I never used Crosby’s because of this my last call is 7th time bus now also said me we don’t have a any stock left sorry for that’s I place on order 26th of August now 2nd of nov Fiery cal second and third all call for they send you soon you will reseved on Monday then I call them again on Monday they Swis you reserved on Friday What’s the reason this experience I naver had”

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Posted 4 years ago

“Good selection of hardwearing a practical crockery and glassware perfect for holiday cottages. Deducted one star as online order delivery was so bad I ended up collecting it myself after approx 3 weeks of waiting .... That said, I will be happy to continue using Crosbys!”

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Posted 4 years ago

“Very efficient and great quality stuff.”

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Posted 4 years ago

“Beautiful cups and saucers, took a while for delivery and had an issue with the wrong set turning up however this was rectified easily and recieved the right ones the next day. Would buy from Crosbys again.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“took over a week to come , had to chase the order and it came the next day this was longer than expected”

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Posted 4 years ago

“Quick delivery. Solid packaging, protecting fragile contents. Items as advertised. Happy customer. Thank you.”

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Posted 4 years ago

“Terrible, forced to give one star because I can’t give minus stars.”

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Posted 4 years ago

“I bought 2 small 1oz. ladles. 1 in plastic and 1 in stainless steel. Browsing and ordering online was very easy and goods were dispatched very promptly and arrived within a couple of days. The quality of what I ordered was very much as expected and these 2 ladles are good value for money. I would buy from Crosbys again, depending on availability and price.”

Crosbys 5 star review on 25th October 2020

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Posted 4 years ago

“Good value and good service, thank you”

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Posted 4 years ago

“Somewhat troubled start but after a few calls managed to get the order all sorted and delivered! Everything arrived in one piece. Really pleased. Thank you and hoping to order some more now! My final communication was really helpful!”

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Posted 4 years ago

“Excellent service. Beautiful glassware.”

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Posted 4 years ago

“Prosecco glasses were beautiful and exactly what I wanted. Arrived quickly and in very secure packaging.”

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Posted 4 years ago

“Poor customer service. I had the wrong item arrive, phoned customer service and was told I'd get a call back. Didn't get a call back so emailed instead, was told the correct item would be delivered the next day. It wasn't. Called again and was told I'd get a call back, didn't get a call back so phoned again. Was told it had been despatched that day (a day after it was meant to be delivered). Was then told over email that it was because of a mistake of the item being sent to the wrong place. Received the item the next day and one of the pieces was broken because it was packaged very badly. Emailed again and was given a £3.22 refund for the one broken item, thought they could have at least refunded the expensive £6.50 postage as well. Then when I questioned this, the girl over email implied she was doing me a favour by not charging me for the initial wrong item or collecting it? So now I have a box of mugs that I don't want in my small flat that I feel bad throwing away and no one else I know wants them and apparently that's justification for the bad experience I've received. Way too much hassle, will definitely shop elsewhere next time.”

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Posted 4 years ago

“Excellent selection, price, and prompt delivery.”

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Posted 4 years ago

“Excellent service - and good customer feedback - highly recommended”

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Posted 4 years ago

“very poor customer service, took a month for delivery to arrive”

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Posted 4 years ago

“Great packaging and glasses arrived intact. Could not find a better price online. All in all, we will be coming back to Crosby’s for future orders!”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,687 reviews