Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Great customer service. Highly recommended.”

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Posted 4 years ago

“Excellent value, prompt service. Well packed, so arrived with no real chance of having been damaged. Plates were about £12.56 each, most sites listed them for closer to £19. What more could you ask for?”

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Posted 4 years ago

“I purchased 6 x cutlery knives and 6 x cutlery forks. When the items arrived I noticed one knife was missing. I advised Crosbys immediately by email and send photographs. I have emailed again but at the time of writing this review, five days later, I have still had no response.”

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Posted 4 years ago

“Professional service and top product. Very impressive. Thank you very much.”

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Posted 4 years ago

“a month later I still havent received by products, and they dont reply to your emails either”

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Posted 4 years ago

“Lovely set of plates. Really happy about my purchase and good customer service. Thank you.”

Crosbys 5 star review on 12th October 2020

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Posted 4 years ago

“Ordered on the 24th August. After a month of waiting began chasing. Was told that one item was out of stock and the other parts of the order would be sent separately. Nothing arrived. Chased again and was given the same response. Again waited and nothing arrived. Called again and was told the out of stock item was due in the next day and it would be dispatched together with next day delivery. A week later I called again and was told the items would be sent next day. The were and I received the following day. And guess what... one of the glasses in the set was broken! Bad experience all round.”

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Posted 4 years ago

“Great products but order turned up in dribs and drabs and still waiting on two items.”

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Posted 4 years ago

“Really well packaged glasses so no breakages. Very sturdy but nice looking glasses. Well definitely buy again.”

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Posted 4 years ago

“so glad i used Crosbys to get my dishes from .it was easy to order and very prompt delivery,nicely packaged as well.definately will tell others and be back to you myself thank you”

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Posted 4 years ago

“Very happy with products, fragile glassware all arrived well wrapped and in perfect condition.”

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Posted 4 years ago

“Very bad experience! First the website is designed to make you think they have items in stock. In fact they have zero stock and they only check if the item is available from the real third party distributor once you order. They will not bother to inform you that the item you thought was in stock, will not be available for months. Customer service staff are unprofessional... answering the phone with... what do you want. Ryan the manager agreed with me about my above comments and simply says "what do you want?" Does not give any apology for the scammy style of his company. They even have the balls to give £5 credit for me to review their company here. So how about instead of bribing people for good reviews and actually making your company better and less scammy.”

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Posted 4 years ago

“Second order i've placed with crosbys and I have to say this time round was shocking. I placed my order and after two weeks without hearing anything I sent an email enquiring about it to which I got no response. At the three week mark I called them and asked about my order to which I was told they would look into it and call me back, never got the call back. After 4 weeks and a flurry of further emails I was told the order would be marked for dispatch which took a futher 3 days. When the order did finally turn up over 5 weeks from order date it was wrong. I'm still waiting on the wrong item to be collected and to recieve the one I ordered in it's place.”

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Posted 4 years ago

“Fast delivery and amazing choice we love the quality glasses we have received will definitely be ordering from Crosbys again.”

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Posted 4 years ago

“The crockery we chose, Seasons, is absolutely lovely! There was so much choice and we were helped by having seen it at a restaurant in Wales while on holiday. Crosbys’s web site came up in my search and it was extremely clear and informative. I was really surprised at the prices and ordered oval plates, pasta dishes and bowls, in two colours. They arrived, extremely well packaged, very quickly. I was really impressed with the quality and look of them and ordered more! No hesitation at all! And I topped it up with an order for wine glasses and candles!”

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Posted 4 years ago

“I have been a customer of Crosbys for a number of years now. They are without doubt the very best when it comes to fulfilling your every need in Kitchen, Dining, and Glassware items. I am continually complemented on the style of all my Glassware, whether it be Wine or Spirits. A drink always tastes better from a quality glass. I have found Crosbys to be both efficient and professional from Sales to Delivery and would use no other company !”

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Posted 4 years ago

“Gorgeous, excellent delivery times, very posh for Christmas, even if I will be drinking alone!”

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Posted 4 years ago

“Service and product were both excellent.”

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Posted 4 years ago

“Good customer service although initial enquiry took 3 days for a response. Products as described.”

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Posted 4 years ago

“Delivered very promptly, items ordered were fragile and was sent with excellent packaging. Would order from Croxby's again.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews