Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited a week before enquiring about my order by email with no response. I called customer services and was told it would be despatched that day , no explanation for the delay . I was notified of Parcelforce despatch and was able to track my delivery. Unfortunately I couldn’t wait in all day so I had to drive 10 miles to collect it as it was apparently “ too large “ for post office collection . It was only 12 wine glasses . They were packaged in two sturdy boxes inside an enormous flimsy battered cardboard box which was so big I had to leave it with Parcelforce as it wouldn’t fit in my car . Three days after my initial email enquiry I had a reply saying my order was ready and would be despatched for delivery Wednesday, but I already had it ! I don’t think I will bother again .”

Helpful Report

Posted 5 years ago

“The tumblers and the service and delivery time were all excellent but the amount of non-recyclable packaging was totally unacceptable and unnecessary.”

Helpful Report

Posted 5 years ago

“Good product, one item was broken on delivery and still chasing a response from customer services”

Helpful Report

Posted 5 years ago

“I placed an order, whihc took 2 weeks to deliver, whilst I don't mind the delay in delivery on this occasion, I was annoyed at the the inabilty to respond when I asked where was my order, a promised return phone call did not happen, eventually the order arrived - Get your customer services right please”

Helpful Report

Posted 5 years ago

“Took 3 weeks for items to be delivered so company might try and improve this - items were excellent though.”

Helpful Report

Posted 5 years ago

“Product is good and fair price was disappointed how long it took to arrive and the upstage for such a small item was outrageous”

Helpful Report

Posted 5 years ago

“Great gift (champagne glasses) at a good price. However delivery was expected between Christmas and the New Year, yet they didn't arrive until The 15th January, which was disappointing.”

Helpful Report

Posted 5 years ago

“Item great - customer service could be improved but would order again”

Helpful Report

Posted 5 years ago

“The glasses are lovely but the service was slow. I appreciate it was Christmas but they still took 3 weeks. I telephoned to enquire about delivery and was told they had been dispatched and would arrive next day- they didn’t arrive so I rang again and they hadn’t been. Eventually they arrived and like I say the glasses are lovely. I cannot daily the product, just the service.”

Helpful Report

Posted 5 years ago

“Quick delivery but unfortunately I received no notice of intended delivery date and was unaware that the parcel was sitting on my front door step in full view of passers by. Also the box was open, unwrapped and left to the elements. It was very wet when I found it. Could have been ruined if not glass”

Helpful Report

Posted 5 years ago

“good value but a bit slow shipping.”

Helpful Report

Posted 5 years ago

“Please don’t waste so much in packing”

Helpful Report

Posted 5 years ago

“Ordered for the first time. One week later no updates on the order. When I called them on the Friday I was promised the order would arrive by the following Tuesday. I waited until the Friday and received no updates or apologies for the delay. I called on the Friday afternoon. Very poor customer service. Eventually received the order after 17 days. Other suppliers I use are mostly next day delivery. Poor service from a company who when you call a recorded message tells you how they are family run and how good their customer service is.”

Helpful Report

Posted 5 years ago

“would be nice to get an invoice????”

Helpful Report

Posted 5 years ago

“Good quality products but took over two weeks for delivery. I would order from Crosbys again but factor in lead time”

Helpful Report

Posted 5 years ago

“Product great but the service pretty poor had to chase order via email and phone they didn’t both getting back to me and I had to chase again was promised a delivery date after complaint the date came and went another phone call and they still hadn’t sent package need to do better”

Helpful Report

Posted 5 years ago

“Great product, delivery was slow and I got the impression this would not have been scheduled untill I phoned to chase. Great product and great price.”

Helpful Report

Posted 5 years ago

“My order arrived but it did seem to take a long time - about 2 weeks - and I was worried that the wine glasses would not be here in time for my party. However Crosby's responded quickly to my reminder and the glasses arrived well packaged and intact. So other than that I have no complaint.”

Helpful Report

Posted 5 years ago

“My order only partly arrived, and had to phone up to find out why. Was told that the remainder of the order will be delivered sometime in September, when back in stock. Would have been nice to know this when the order was placed!”

Helpful Report

Posted 5 years ago

“good prices but transport to Europe is very expensive.”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,681 reviews