Crosbys Reviews

4.2 Rating 2,736 Reviews

78 %

of reviewers recommend Crosbys

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Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my items a little longer than I was told. The customer service team was very good though, and then received them they day I was told. Love the glasses I got, but unfortunately I did have one little chip in one of them.”

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Posted 6 years ago

“glasses are great .but had to email to find out where they were after over 2 weeks ..once emailed they arrived in a couple of days .so if i did not email i would still be waiting .”

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Posted 6 years ago

“I waited a week before enquiring about my order by email with no response. I called customer services and was told it would be despatched that day , no explanation for the delay . I was notified of Parcelforce despatch and was able to track my delivery. Unfortunately I couldn’t wait in all day so I had to drive 10 miles to collect it as it was apparently “ too large “ for post office collection . It was only 12 wine glasses . They were packaged in two sturdy boxes inside an enormous flimsy battered cardboard box which was so big I had to leave it with Parcelforce as it wouldn’t fit in my car . Three days after my initial email enquiry I had a reply saying my order was ready and would be despatched for delivery Wednesday, but I already had it ! I don’t think I will bother again .”

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Posted 6 years ago

“The tumblers and the service and delivery time were all excellent but the amount of non-recyclable packaging was totally unacceptable and unnecessary.”

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Posted 6 years ago

“Good product, one item was broken on delivery and still chasing a response from customer services”

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Posted 6 years ago

“I placed an order, whihc took 2 weeks to deliver, whilst I don't mind the delay in delivery on this occasion, I was annoyed at the the inabilty to respond when I asked where was my order, a promised return phone call did not happen, eventually the order arrived - Get your customer services right please”

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Posted 6 years ago

“Took 3 weeks for items to be delivered so company might try and improve this - items were excellent though.”

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Posted 6 years ago

“Product is good and fair price was disappointed how long it took to arrive and the upstage for such a small item was outrageous”

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Posted 6 years ago

“Great gift (champagne glasses) at a good price. However delivery was expected between Christmas and the New Year, yet they didn't arrive until The 15th January, which was disappointing.”

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Posted 6 years ago

“Item great - customer service could be improved but would order again”

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Posted 6 years ago

“The glasses are lovely but the service was slow. I appreciate it was Christmas but they still took 3 weeks. I telephoned to enquire about delivery and was told they had been dispatched and would arrive next day- they didn’t arrive so I rang again and they hadn’t been. Eventually they arrived and like I say the glasses are lovely. I cannot daily the product, just the service.”

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Posted 6 years ago

“Quick delivery but unfortunately I received no notice of intended delivery date and was unaware that the parcel was sitting on my front door step in full view of passers by. Also the box was open, unwrapped and left to the elements. It was very wet when I found it. Could have been ruined if not glass”

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Posted 6 years ago

“good value but a bit slow shipping.”

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Posted 6 years ago

“Please don’t waste so much in packing”

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Posted 6 years ago

“Ordered for the first time. One week later no updates on the order. When I called them on the Friday I was promised the order would arrive by the following Tuesday. I waited until the Friday and received no updates or apologies for the delay. I called on the Friday afternoon. Very poor customer service. Eventually received the order after 17 days. Other suppliers I use are mostly next day delivery. Poor service from a company who when you call a recorded message tells you how they are family run and how good their customer service is.”

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Posted 6 years ago

“would be nice to get an invoice????”

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Posted 6 years ago

“Good quality products but took over two weeks for delivery. I would order from Crosbys again but factor in lead time”

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Posted 6 years ago

“Product great but the service pretty poor had to chase order via email and phone they didn’t both getting back to me and I had to chase again was promised a delivery date after complaint the date came and went another phone call and they still hadn’t sent package need to do better”

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Posted 6 years ago

“Great product, delivery was slow and I got the impression this would not have been scheduled untill I phoned to chase. Great product and great price.”

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Posted 6 years ago

“My order arrived but it did seem to take a long time - about 2 weeks - and I was worried that the wine glasses would not be here in time for my party. However Crosby's responded quickly to my reminder and the glasses arrived well packaged and intact. So other than that I have no complaint.”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,736 reviews