Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant write a review as I ordered the wrong size. I should have ordered for a bigger teapot.”

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Posted 3 years ago

“Lovely glasses, well packed. Needed prompting after waiting 2 or 3 weeks, but was swiftly delivered then.”

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Posted 3 years ago

“I ordered 4 enamel bowls from here, when they arrived one of them was damaged. I immediately sent an email with a picture asking for a replacement and 4 days later I’ve still not had a response.”

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Posted 4 years ago

“Unfortunately, after waiting over a month for delivery of my order and receiving absolutely no communication from Crosbys, I had to chase them! They came back to me within 2 days apologising for the long wait which was due to one of my items no longer being available and for which they refunded me straightaway. I received the rest of my order the next day and was very pleased with both items. However, although the frying pan is beautifully non-stick - the handle gets very very hot! Thankfully, it's a very long handle so you can hold it on the end or with a cloth, but i Crosbys' products are very good, but I fear that if I hadn't have chased them - I would still be waiting for my order which is why I gave them 3 stars.”

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Posted 4 years ago

“Speedy delivery but one large dinner plate seemed to be missing sufficient decoration around the rim! These would be sold as second in the Worcester factory shop near me!”

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Posted 4 years ago

“I really like the mugs I have ordered from Crosby’s, however, they took a long time to be dispatched!”

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Posted 4 years ago

“Glasses are fantastic no problems there. The blackboard arrived slightly damaged, although I suspect this was from the delivery company. Rest of the order was as expected. Would order from again though”

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Posted 4 years ago

“Not happy with the product or service. Delivery was very late and then the plate came tarnished with stain, contacted customer service but did not receive any response from them at all.”

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Posted 4 years ago

“Not fast. It’s toke about 4 weeks”

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Posted 4 years ago

“Really pleased with my purchase, however, I am missing one plate. I have tried to contact Crosby but no answer. Still hoping to be able to correct the order.”

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Posted 4 years ago

“2 items of aurelia glasses missing due to box poorly closed”

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Posted 4 years ago

“Delivery not yet received! DPD have claimed to have delivered but I have CCTV footage showing no delivery made to me on 28/11 at 12.29 (or within half an hour of that time).”

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Posted 4 years ago

“These plates were a gift so I have not seen them but the recipient has reported there were "a few teeny tiny scratches on some" which are just acceptable but not the perfection we were hoping for. The recipient has suggested that bubble wrap is needed inside each box of plates not just outside the boxes. Also I had no notification of when the delivery was due so was unable to inform the recipient. Thankfully, due to Covid restrictions she was at home to take delivery of the plates”

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Posted 4 years ago

“The products are great, but delivery takes too long. I've bought from them twice and the first time it took me over a month to get my products. The second time it took over two weeks.”

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Posted 4 years ago

“took over a week to come , had to chase the order and it came the next day this was longer than expected”

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Posted 4 years ago

“Somewhat troubled start but after a few calls managed to get the order all sorted and delivered! Everything arrived in one piece. Really pleased. Thank you and hoping to order some more now! My final communication was really helpful!”

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Posted 4 years ago

“Great price great products but extremely slow delivery”

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Posted 4 years ago

“Ordered some coffee mugs and they look great. Well made and great value. They took a couple of weeks to dispatch my order and I had to call a couple of times to chase it up. Apart from that, great.”

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Posted 4 years ago

“Afraid that we had to chase Crosbys for our order as they "forgot" to send it but once that had been sorted goods were here within 2 days”

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Posted 4 years ago

“My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,681 reviews