Crosbys Reviews

4.2 Rating 2,610 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery & communication. Dissatisfied but glasses lovely.”

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Posted 5 years ago

“Had a breakage but was refunded and dealt with efficiently”

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Posted 5 years ago

“We still await delivery of product”

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Posted 5 years ago

“very good, just waiting on delivery however understandable with weather”

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Posted 6 years ago

“Products very pleasing but communication regarding delivery poor. I was promised update on why my order was delayed with no response at all until I re contacted them yet again Apparently they were waiting for a missing item to arrive but didn’t bother to notify me of this. It took 2 weeks to receive my order after paying £6.50 which I found poor”

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Posted 6 years ago

“Products available, arrived swiftly but not all ordered was delivered”

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Posted 6 years ago

“very quick delivery”

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Posted 6 years ago

“Lovely champagne glasses.....”

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Posted 6 years ago

“Crosbys prices are very competitive, but the packaging leaves a lot to be desired. I understand that the majority of customer are trade customers, but I purchased £80+ of Vileroy and Boch cutlery as a gift. When it arrived the branded boxes had been taped together with brown parcel tape which when removed ruined the boxes to such an extent that I am unsure whether it is any longer suitable as a gift. I did contact the customer service team at Crosbys who said was how it was packaged to stop it moving around in the box!!”

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Posted 6 years ago

Author didn't leave any comments.

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Posted 6 years ago

“It took nearly 4 weeks to complete order but really good value in the end.”

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Posted 6 years ago

“Had case up my product, which was a bit annoying.”

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Posted 6 years ago

“Happy with what we ordered and we will be ordering again.”

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Posted 6 years ago

“The product itself is amazing & exactly what I wanted! However there was a delay on the item which is understandable sometimes but when it got to the middle of the week when they said they would arrive I had to email and ask for an update. This should of just automatically been done as I feel if I didn't do this I may have been waiting longer or forgot about altogether! The email response was prompt and I got my goods the following day which was great, I will shop here again!”

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Posted 6 years ago

“Half of my goods were fine and delivery was good still waiting on damaged goods”

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Posted 6 years ago

“A mixed bag really - good quality in Villeroy & Boch and probably the best price available, however the items ordered were very badly packaged, they were merely placed in a box which essentially was twice the required size and allowed to rattle around? Most had released from original boxing. Communication was very poor,on requesting an update "Nat" felt he had to remind me of the advertised delivery times? And proceeded to estimate a delivery time outside that specified? No e-mail to confirm despatch or tracking, based on a £15.00 extra payment for delivery was not good! All in all I could not recommend”

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Posted 6 years ago

“Ok, but took a while for delivery.”

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Posted 6 years ago

“Slightly disappointed as the mugs were 'Builders size and weight'. Had explained what they were for - Village Hall, coffee and tea etc, often elderly gatherings - and your Sales Department said they would be ideal! Your online brochure is not explicit when searching for a 'finer' quality.”

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Posted 7 years ago

Hello, Thank you for your review. We have taken your comments on board and will be making sure finer quality items can be distinguished on our website from others. Regards, Nat @ Crosbys.

Posted 6 years ago

“Not received order yet!”

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Posted 7 years ago

“Overall satisfied with the product yet while placing the order I was told that the delivery would be next day and it did not come for a further 4 working days. I got a message from interlink saying that the parcel was not delivered yet but then no updates further down. When I finally called Crosby's 3 days later to query about the delivery I got told that it was already delivered. This was left in our building's loading bay and signed by a non authorised person.”

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Posted 7 years ago

Hello Joanna, Thank you for your honest review. There was an issue with the delivery address which was then rectified as soon as we noticed. Our delivery service on Rational Tablets is next day so this event is very unusual. If you do wish to use us in the future for you Rational Tablets, you can be sure this won't happen again. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

Crosbys is rated 4.2 based on 2,610 reviews