Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sadly disappointed, as thinking I had ordered the same as a previous purchase, 8 boxes of Delight PD clear powdered vinyl gloves, in a red box, they are actually Guardflex powder free, in a white box. Of course they are both vinyl, but the powdered ones really have no smell, but the ones you sent smell so much of plastic, which I don't like. It would be ok if it was just one box. I can't send them all back, it's just me and my bike, and too heavy to carry to the post office, Yours Faithfully, Linda Newman”

Helpful Report

Posted 6 years ago

“I bought the beautiful sea spray, Porcelite plates, mugs and cups/cupboards.two weeks delay. When they arrived yesterday one plate and one mug was broken. But I give three stars because of the good price, and Crosby`s willingness to send the package to Denmark.”

Helpful Report

Posted 6 years ago

“One of the glasses was broken. I sent an email to Crosby's and never heard anything back I don't call that good service”

Helpful Report

Posted 6 years ago

“Items look OK but very disappointed with packaging...box not sealed properly just folded the top of the box so that items were able to fall out of the box!”

Helpful Report

Posted 6 years ago

“Poor delivery & communication. Dissatisfied but glasses lovely.”

Helpful Report

Posted 6 years ago

“Had a breakage but was refunded and dealt with efficiently”

Helpful Report

Posted 6 years ago

“We still await delivery of product”

Helpful Report

Posted 6 years ago

“very good, just waiting on delivery however understandable with weather”

Helpful Report

Posted 7 years ago

“Products very pleasing but communication regarding delivery poor. I was promised update on why my order was delayed with no response at all until I re contacted them yet again Apparently they were waiting for a missing item to arrive but didn’t bother to notify me of this. It took 2 weeks to receive my order after paying £6.50 which I found poor”

Helpful Report

Posted 7 years ago

“Products available, arrived swiftly but not all ordered was delivered”

Helpful Report

Posted 7 years ago

“very quick delivery”

Helpful Report

Posted 7 years ago

“Lovely champagne glasses.....”

Helpful Report

Posted 7 years ago

“Crosbys prices are very competitive, but the packaging leaves a lot to be desired. I understand that the majority of customer are trade customers, but I purchased £80+ of Vileroy and Boch cutlery as a gift. When it arrived the branded boxes had been taped together with brown parcel tape which when removed ruined the boxes to such an extent that I am unsure whether it is any longer suitable as a gift. I did contact the customer service team at Crosbys who said was how it was packaged to stop it moving around in the box!!”

Helpful Report

Posted 7 years ago

Author didn't leave any comments.

Helpful Report

Posted 7 years ago

“It took nearly 4 weeks to complete order but really good value in the end.”

Helpful Report

Posted 7 years ago

“Had case up my product, which was a bit annoying.”

Helpful Report

Posted 7 years ago

“Happy with what we ordered and we will be ordering again.”

Helpful Report

Posted 7 years ago

“The product itself is amazing & exactly what I wanted! However there was a delay on the item which is understandable sometimes but when it got to the middle of the week when they said they would arrive I had to email and ask for an update. This should of just automatically been done as I feel if I didn't do this I may have been waiting longer or forgot about altogether! The email response was prompt and I got my goods the following day which was great, I will shop here again!”

Helpful Report

Posted 7 years ago

“Half of my goods were fine and delivery was good still waiting on damaged goods”

Helpful Report

Posted 7 years ago

“A mixed bag really - good quality in Villeroy & Boch and probably the best price available, however the items ordered were very badly packaged, they were merely placed in a box which essentially was twice the required size and allowed to rattle around? Most had released from original boxing. Communication was very poor,on requesting an update "Nat" felt he had to remind me of the advertised delivery times? And proceeded to estimate a delivery time outside that specified? No e-mail to confirm despatch or tracking, based on a £15.00 extra payment for delivery was not good! All in all I could not recommend”

Helpful Report

Posted 7 years ago

Crosbys is rated 4.2 based on 2,689 reviews