Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were great as was pricing but order process and delivery were quite slow (we are in the middle of a pandemic however!) but other companies have been able to deliver quickly. Due to the delivery delay I had to purchase some of the items elsewhere as I needed them.”

Helpful Report

Posted 4 years ago

“Beautiful glasses but very slow delivery time. I had to remind them twice about my order before it arrived. Not usually like this so maybe it’s because of all the new measures in place.”

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Posted 4 years ago

“The dispatch and delivery took a long time without answering my question. My order has a well quality.”

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Posted 4 years ago

“Item arrived and I had to assemble it without any instructions. And it was not of the quality I expected.”

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Posted 4 years ago

“One glass is flawed. Sent photo as requested for replacement. 3 weeks later no acknowledgement and no replacement despite 2nd reminder. Lovely glasses. Dreadful customer service.”

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Posted 4 years ago

“Placing the order was fine. However I didn’t get any update after initial confirmation I had to call up and ask for an update and then I got my parcel”

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Posted 4 years ago

“purchased 1/2 pint clear glasses-well packed -arrived unbroken no confirmation of order no correspondence poor delivery time but on the plus side good quality and fair price”

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Posted 4 years ago

“Nothing wrong with gloves but received approx 1 mo th after order placed. I appreciate the covid sutuation but an update would have been nice?”

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Posted 4 years ago

“Have used crosbys before, but ordered some glasses and they were not what I expected, I was told no free returns paid £50 for the glasses and because of the weight it would probably of cost as much to send back, so stuck with them!!”

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Posted 4 years ago

“Quality is good but i think my order got lost in the system because it took 2+ weeks to arrive.”

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Posted 4 years ago

“Part order received still waiting on a refund for the remaining order.”

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Posted 4 years ago

“The packaging was already open before I opened it. It seems to have been tampered with”

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Posted 4 years ago

“Products are as per description but delivery was slow with no update prior to despatch”

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Posted 4 years ago

“Delivery was a bit slow (about ten days) but all arrived ok.”

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Posted 4 years ago

“After emailing to inform you that my delivery had not arrived by the expected date, it then arrived within 3 days (with no acknowledgement). Thank you”

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Posted 4 years ago

“Item is exactly as advertised, just a pity about the lengthy wait”

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Posted 4 years ago

“Have used this company before , but had to chase this time, and items badly packaged”

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Posted 4 years ago

“The purchase delivery was delayed without reason. Had to contact them twice in order to get the goods send out.”

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Posted 5 years ago

“Received my items a little longer than I was told. The customer service team was very good though, and then received them they day I was told. Love the glasses I got, but unfortunately I did have one little chip in one of them.”

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Posted 5 years ago

“glasses are great .but had to email to find out where they were after over 2 weeks ..once emailed they arrived in a couple of days .so if i did not email i would still be waiting .”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,681 reviews