Crosbys Reviews

4.2 Rating 2,699 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hasn't been completed yet as awaiting a separate dispatch for the plates I ordered. Initial emails were quick and details were given that they would confrim dispatch. Unfortunately this didn't happen and so the day they arrived I wasn't in to collect. The order is great although there was error on the finish on two bowels and one was broken (I'd blame the delivery company for that by the way he handled the box and the state of the box it arrived in). The redelivery was a pickle as TNT left a note but its fedex that had it as they gave me a tracking number that wasn't valid for TNT but was for fedex (company merging I found out). I called the company straight away about the defects and broken bowel and the lady was polite and quick to provide me with the details I needed to send out replacements. I emailed straight away but have yet to have any response from the email. I love the product, its amazing!”

Helpful Report

Posted 4 years ago

“Products were great as was pricing but order process and delivery were quite slow (we are in the middle of a pandemic however!) but other companies have been able to deliver quickly. Due to the delivery delay I had to purchase some of the items elsewhere as I needed them.”

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Posted 4 years ago

“Beautiful glasses but very slow delivery time. I had to remind them twice about my order before it arrived. Not usually like this so maybe it’s because of all the new measures in place.”

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Posted 4 years ago

“The dispatch and delivery took a long time without answering my question. My order has a well quality.”

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Posted 4 years ago

“Item arrived and I had to assemble it without any instructions. And it was not of the quality I expected.”

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Posted 4 years ago

“One glass is flawed. Sent photo as requested for replacement. 3 weeks later no acknowledgement and no replacement despite 2nd reminder. Lovely glasses. Dreadful customer service.”

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Posted 4 years ago

“Placing the order was fine. However I didn’t get any update after initial confirmation I had to call up and ask for an update and then I got my parcel”

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Posted 4 years ago

“purchased 1/2 pint clear glasses-well packed -arrived unbroken no confirmation of order no correspondence poor delivery time but on the plus side good quality and fair price”

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Posted 5 years ago

“Nothing wrong with gloves but received approx 1 mo th after order placed. I appreciate the covid sutuation but an update would have been nice?”

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Posted 5 years ago

“Have used crosbys before, but ordered some glasses and they were not what I expected, I was told no free returns paid £50 for the glasses and because of the weight it would probably of cost as much to send back, so stuck with them!!”

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Posted 5 years ago

“Quality is good but i think my order got lost in the system because it took 2+ weeks to arrive.”

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Posted 5 years ago

“Part order received still waiting on a refund for the remaining order.”

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Posted 5 years ago

“The packaging was already open before I opened it. It seems to have been tampered with”

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Posted 5 years ago

“Products are as per description but delivery was slow with no update prior to despatch”

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Posted 5 years ago

“Delivery was a bit slow (about ten days) but all arrived ok.”

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Posted 5 years ago

“After emailing to inform you that my delivery had not arrived by the expected date, it then arrived within 3 days (with no acknowledgement). Thank you”

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Posted 5 years ago

“Item is exactly as advertised, just a pity about the lengthy wait”

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Posted 5 years ago

“Have used this company before , but had to chase this time, and items badly packaged”

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Posted 5 years ago

“The purchase delivery was delayed without reason. Had to contact them twice in order to get the goods send out.”

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Posted 5 years ago

“Received my items a little longer than I was told. The customer service team was very good though, and then received them they day I was told. Love the glasses I got, but unfortunately I did have one little chip in one of them.”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,699 reviews